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Christina Cosmetics Complaints & Reviews

Christina Cosmetics / make-up

Je
May 20, 2019

When you purchase a product, you are not aware you will receive products and be billed on a regular basis. What's worse, they don't have customer service to cancel the membership you didn't sign up for to start with. I wouldn't buy this product again if I loved it. I hate companies that...

Christina Cosmetics / scam, can't able to cancel the auto shipping. unauthorized credit card charge.

Ch
Jan 07, 2019

I did ordered this product online one time didn't see any where in the form said AUTO shipping for second time, This business as dishonest as Christina Cosmetics, I did call the 800 # and #7 is the option to cancel - well you get a recording every time that says they are having a high...

Christina Cosmetics / makeup

Su
May 15, 2018

I ordered this product and then cancelled. It was supposed to be on 2 payments of 19.99 but it wasn't. I was charged the 39.98 was 7.95 (shipping the right color to me) then the additional 27.90 as mentioned below. The makeup came but the color was wrong-too dark so they had me send it...

Christina Cosmetics / Unauthorized charges, money not refunded after account cancelled and new deductions made.

Tr
Apr 06, 2017

Late in 2016 I ordered from this company and made a mistake not to check online for reviews. I received the product from them and didn't like how it looked on me so I called to cancel. The young lady told me they can change the colors to what would prefer and practically begged me to give...

Christina Cosmetics / Compact

Re
Jan 15, 2016

Received the product after a long, long wait. Returned it as the mirror and make up was broken. Returned it at my expense waited for a replacement product. Never received, called again and like many others the company says they never received my return. Wish I would have read the review...

Christina Cosmetics / Cannot reach company

Wi
Jun 07, 2015

I placed an online order through the website listed above, back in March 2015. With the membership there is automatic shipment of subsequent orders, and there is a supposed tab to choose how many months out you want the next shipment to be sent. I had put in the time of 6-12 months. I...

Christina Cosmetics / overcharging/

Ja
Jan 20, 2014

Ordered cosmetics products from christina cosmetics back november 2013 online. First they charged my account twice for the same product and the product was two payment of $19.95 plus shipping. which they charge account on first order of $27.95 then they were paid the second $19.95 on...

Christina Cosmetics / Customer Misunderstandings

Dear Friends & Customers: We would like to thank all of you for your feedback over the years! We have always taken all the questions and concerns to heart and we are happy to announce we have TRIPLED our customer service department to better service you! Our team of customer service...

Christina Cosmetics / What Christina Cosmetics is About!

Throughout her career as a celebrity makeup artist and hairstylist, Christina Sullivan has empowered women to look and feel their best. When she founded Christina Cosmetics in 1999, she embraced the goal of creating products designed to boost each customer’s confidence. Throughout...

Christina Cosmetics Perfect Pigment Mineral Makeup / Customer Misunderstandings

Dear Friends & Customers: We would like to thank all of you for your feedback over the years! We have always taken all the questions and concerns to heart and we are happy to announce we have TRIPLED our customer service department to better service you! Our team of customer service...

Christina Cosmetics / Terrible Company

An

This company is unbelievably bad. This product is a good idea in theory but looks caked on. Then they won't let you return this snake oil even if it is unused. I got into a dispute with Visa about it. Only order this product if you are looking to set money on fire, be aggravated and...

Christina Cosmetics - Perfect Pigment / Advice Review and Taken

Mz

After reading all the reviews and complaints I want to say thank you for taking the time to post your experiences with this company. From what I a reading very few of you were upset about the product more so the customer service and the refund or unauthorized charges on to their bank...

Christina Cosmetics / Took money

Ca

Poor customer service - took debits but never sent product - took 2 debits each time – never changed address change after reported – refused to refund money or send new product. My advice - Do NOT subscribe to this mail order make up service. In my instance they debited funds from...

Christina Cosmetics / Customer Service misrepresentation

Nt

This company appears to have a good product, but good luck if you start ordering it and expect to just be charged the amount you think per the website. Customer service acts like they will promptly fix your order, refund your credit card, re-ship the correct product etc, but wrong. You...

Christina Cosmetics / Won't refund me my money

Te

Not surprised to get online here and read all of these complaints that sound SO very similar to mine! I called in June 2010 to cancel my auto shipment with the company, unfortunately have a reaction to the Titanium Dioxide in the product. Agent tried to talk me into just suspending my...

Christina Cosmetics / ignored cancel requests

Da

I love the Christina Cosmetics line and products, but they completely disregarded all requests I made to discontinue my automatic quarterly order. Every effort I made to cancel was met with an answering machine and no returned calls. They customer services is poor, if not non-existent. My...

Christina Cosmetics / Mega Rip Off

Qr

This company is truly a rip off. They are not customer friendly at all. Please do not be sucked in!! The commercial sounds so happy and friendly and after all, she "says" she has celebrity connections... do we really know if that is true? I ordered the product, did not like it, tried to...

Christina Cosmetics / Cancelling autoship

Jo

I ordered this product. I really didnt care for it so their Customer Service info online says you must call them to cancel. You call their 800 # and #7 is the option to cancel - well you get a recording every time that says they are having a high volume of calls, please call back at another...

Christina Cosmetics / Did not receive the product despite being charged

An

I am canceling my account with these SOB's. I've been on the automatic order program, and I really like the product, but their customer service is disgusting. I did not receive the last shipment. When I called them about it, they said that it looked like the shipment wa...

Christina Cosmetics / Refund Requested

Nb

I ordered my PerfectPigment kit in February, 2010. I didn't realize that I was on the automatic shipping list, which ships another kit every 60 days. (They don't make it exactly legible that you're going to be billed automatically.) On April 5th, I was automatically sent another...

Christina Cosmetics / Unauthorized cc Charge

Lf

I only purchases 2 item from Christina Comestics Pigment #3 and #2, each indivdual order was to be one time only, I did not authorize to join any membership. I notice my bank statement shows a unauthorized charges on my credit card for $21.40 on 10/28/09 and notice another charges of $21.40...

Christina Cosmetics / fraud/charged for something i didn't recieve

Ha

ordered a two products online. only rec'd one. called for two weeks and left messages on vm. finally called today to return the first product and get a refund for the product that i never rec'd. they refused to credit me for what they never sent. insisted on sending me out...

Christina Cosmetics / Rip off

Es

I purchased makeup from Christina Cosmetics several months ago and was signed up with a membership. I used the product with no complaint. I received a postcard from the company saying that they had an overwhelming response to their product so everything was on back order. If I wanted to...

Christina Cosmetics / Scam and cheating

Al

I had heard about this product not much, but while I was working on the internet I happened to see the advertisement flash so I entered the web site to go through the product they send. After going through I thought to order some products, as I was always busy with work at home and...

Christina Cosmetics / Unauthorized charges

I called Christina Cosmetics on June 25, 2008 after receiving another compact to cancel any further shipments. I was accessing my bank online today and noticed that Christina Cosmetics had debited my account also throwing my account over with an overdraft charge. When I initially called on...