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1.2 122 Reviews

Revlon Complaints Summary

6 Resolved
116 Unresolved
Our verdict: If considering services from Revlon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Revlon reviews & complaints 122

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11:53 am EST
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Revlon Color stay eyebrow dye

I know every product can't work for everybody, but I have to tell you that Color stay eyebrow dye isn't working for me. If you have any suggestions, please pass them along. The dye simply flakes off the next day. I end up touching it up every morning, then by nightfall, it looks like brown dandruff. I'm sorry; I know you tried, but I don't like it.

Desired outcome: Advice and sympathy, maybe a coupon for some other product.

Confidential Information Hidden: This section contains confidential information visible to verified Revlon representatives only. If you are affiliated with Revlon, please claim your business to access these details.

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7:51 pm EST

Revlon Revlon colorstay overtime infinite raspberry

I purchased this product couple of weeks ago from chemist warehouse Whitfords Western Australia. When trying to apply the topcoat, the brush was very very stiff and not flexible. I returned to chemist warehouse to see if they could replace the item and because I didn’t have the receipt they told me no.

Could you please advise me as to where I can take this product as it’s not a cheap item and I would like to get full use from the product.

Kind regards

Maria

Claimed loss: I would like a replacement please.

Desired outcome: Replace the product because it’s faulty. The brush is very stiff.

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11:11 pm EDT
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Revlon Revlon colorstay pressed powder

I have been using revlon colorstay powder for a couple of years.

I have always been using the nude colour. Recently I bought the product and it was much darker as suppose to. I have a photo where you can clearly see the difference. I then bought another nude and it was the lighter one as suppose to be.

How does this happen?

I buy make in advance and when I see it is available. I cant give an exact date. It was about six months ago.

How do I get my money back or exchange it for the correct nude colour. Because i do not have the slip anymore and the place i bought it from refuses to exchange because i do not have the slip and i opened it.

I can also send you the darker one. There is no serial number

Desired outcome: Please refund

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Is Revlon legit?

Our verdict: Complaints Board's thorough examination reveals Revlon as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Revlon stands out for its commitment to quality and security. Clients considering Revlon should delve into its customer service record to gauge compatibility with their expectations.

Revlon earns 91% level of Trustworthiness

Perfect Trust Endorsement: Revlon achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Revlon. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Revlon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Revlon website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Revlon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Revlon.com you are considering visiting, which is associated with Revlon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Revlon as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Revlon have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Revlon website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Revlon.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Revlon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 122 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Revlon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1:32 pm EDT
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Revlon Revlon nail clip

I purchased revlon toe clippers and nail clippers on september 7, 2023.
The toe clippers work perfectly, however the nail clippers actually shed your Nails. The cost of the revlon nail clippers are $ 5.59, minus seniors discount, plus 15% Nova scotia sales tax. I would just like a credit so I can try another pair. As I said the toe clippers work
So hopefully it is just a one time incident.
Thank you for your time

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9:49 am EDT
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Revlon Revlon colorsilk

Recently purchased Revlon hair dye 6/28/23 and after usage correctly 6/29/23 from Dollar General 902 W Kimberly Rd Ste 6A Davenport Iowa.I have been experiencing chemical burn reactions from my scalp, face,ears, and neck. I have experienced pain, swelling of my entire head and face. Burning and itching profusely from both ears and face. My eyes were almost closed shut. There are sores throughout my scalp with my hair attached stuck to my scalp. Blisters across my forehead and behind and around my ears oozing drainage all day and night. Painful to the touch and painful to lay down and sleep at night. Had to see a doctor and begin antibiotics and steroids and pain medications along with sleeping upright at night for help with all the head swelling. I am unable to wear my prescription glasses as the temples are very sensitive and behind my ears are open wounds that are continually draining from open spots. This started then and still continues with all the symptoms I have been experiencing and barely any relief. Something clearly was wrong with this revlon dye and I am reaping the horror of painful living. I would appreciate if someone could reach out and assist with accountability or some form of action to compensate for my pain and suffering and ongoing problems. Following up with doctor 7/11/23 appointment to assure I am healing properly and no infection has occurred thus far.

Desired outcome: I would like to be compensated for my pain and suffering and ongoing issues.

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10:04 am EDT
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Revlon Revlon colorstay micro gel eyeliner

I will never be buying this eyeliner again; you have just lost an over 20yr customer.

Since you felt the need to go cheap and make the eyeliner stick so small every time, I used most times the stick broke because it's so thin.

So, on my last purchase I wasted my money for the product was gone pretty quick.

I have replaced your product with a competitor like this eyeliner used to be.

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8:05 pm EDT

Revlon Colorstay Lipliner Sienna Ocre

Good morning, for a long time I have enjoyed using the Colorstay Lipliner but over twelve months ago I noticed the liner becoming hard to apply it actually hurt my lips when trying to apply, but I bought another one, and another one and now find they all become difficult to use as it wears down. There would be quite some length left in each pencil , maybe an inch.I did mention it in Chemist Warehouse, but sadly no one is interested.

I had intended to discard them but then I thought I would ask your advice

maybe there is a fault, so now I have three Colorstay lipliner in Sienna Ocre with quite a length of pencil which is "too hard" to apply to lips.

Many thanks and hope for a resolution

Margaret McGarrity

Apt. 72 Atlantis East,

Surfers Paradise,

Qld 4217

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3:27 am EST
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Revlon Mitchum roll-on antiperspirant and deodorant

Hi

I purchased a Mitchum Women, m 48 HR Powder Fresh roll-on 100ml antiperspirant and deodorant but nothing comes out when I roll it.

I have tried squeezing the container and also have left it stood upside down for 24 hours to try and encourage the liquid to come out but nothing has worked.

I have bought this product many times before without a problem.

Desired outcome: A replacement product please (that works).

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10:41 pm EST
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Revlon Revlon colorstay liquid liner 0.08 oz black brown /9193-02

I purchased this eyeliner around the first of January, I do not know exactly when but it could have been on the 31st of December. The first time I put this liner on my lower lid, I accidentally got a tiny speck in my eye. It stung severely, then my entire eyeball turned red, and then to my horror blood came seeping out. I lightly dabbed my eye with a tissue and a spot about 1 inch around came out on the tissue. It stopped, and there does not appear to be any permanent damage. I was curious if anyone else has had this issue or if perhaps I got a bad batch. Naturally, I ceased to use it. I want a refund, but I did not keep the receipt. I have used Revlon for 50 years and have never had any issues of any kind.

Desired outcome: I would like anything you feel is fair. As there was no damage permanently, I am very grateful, but I did have quite a scare.

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2:42 pm EST

Revlon Modeling jobs

Hello,

I was a child model at 5 years old in 1975. Frank Shields introduced himself as a Revlon Executive and invited me in 1978 to 1980 to work as a body double and pose for "Pretty Baby", "Endless Love", "Blue Lagoon". He said Revlon was one of the sponsors. And I would've gotten a "sitting fee" and copy of the year sheets for my portfolio.

Between 1980 and 1995, Frank and others invited me to sit for Revlon ads, "The Cosby Show"; and "A Different World"; and "Angel Heart"; He then said that because I look white but is black, the executives opted to erase several of my facial features and or use another model. Revlon used Cindy Crawford, Veronica Webb, and mostly Halle Berry's face on my body in several ads. They also wanted me to get an agent so that they pay the agent directly not me.

The agent is Wayne Francis, Esq of

WWA and Associates

c/o Alrick Mesquita, Administration

40 Henry Street, #7

Windsor, CT 06095

Instead, I was stalked by five of the models on the Revlon shoot set. And they obstructed justice by using thugs to block me from going to the shoot site to make a complaint against the following individuals stalking me since 1990 or before:

Claudia Schiffer

Iman

Veronica Webb

Halle Berry

Tyra Banks

Oprah Winfrey

These individuals were a part of a gang in New York that resented Jamaican Americans "represented" them in Revlon ads. And they said so many times t bully another worker. They knew I performed under the stage name "Aaliyah." And they resented me in the Revlon ads as Annie Mesquita, or Annie Jackson, who performed under the stage name "Aaliyah."

Consequently, I would like these celebrity stalkers who stalked me and my husband and childhood friend, Michael Jackson, to vacate the premises with Thier spy tools still in my household.

Moreover, I would like to get paid promptly for my work done as a model for Revlon.

Please see attached several ad tear sheets stolen from me with the aid of bullying and unorthodox methods to intimidate, main, and kill.

Thanks for your immediate cooperation.

Sincerely,

Annie Jackson

Desired outcome: Payment for work done.

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10:13 pm EDT

Revlon Hair Flat Iron

I was about to run a strand of my daughter's hair through the flat iron when it exploded! Where the cord connects to the device. It badly burned my right wrist and I was electrocuted as the blown wires were touching my skin. Luckily my daughter was unharmed but I suffered burns. I cannot believe this happened! I have pictures of the flat iron and my wrist. This item should be immediately recalled and pulled off shelves! And to further note, there were no breaks or damage to the cord prior to the explosion.

Desired outcome: Pay for all damages, refund and cost of a new flat iron

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7:37 am EDT
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Revlon Revlon So Fierce Mascara

I usually purchase Revlon so Fierce mascara and it worked wonders but lately it is dry and looks as if it was used directly after purchasing it. Makes my eyelashes look dull and dry. I purchased my mascara from Foschini and clicks in Southgate on the 20.8.22 and this is now the second time that I have noticed that it is dry. So no matter which store you buy from you get the same result. I purchased the mascara for R 170 using my card to swipe. I am very disappointed as I am a number 1 fan. They should either improve or discontinue instead of wasting consumers monies. Is it possible to get a refund I think that it is time to try something new. The reason why I preferred Revlon over any other mascara is because it works perfectly on my lashes gives me the look that I want but lately it looks like I've been wearing mascara from the day before it makes my eyes look tired and dry. I shouldn't have purchase this

Desired outcome: Please refund

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4:31 am EDT
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Revlon Mitchem Women Solid Roll On

I have purchased several rolls on and every time I have a problem with the roll on as it does not roll up or down.

I purchased  from Clicks Stores and I had the same problem, I just purchased a new roll on from Spar Stores and still the same problem.

I absolutely Love the product and I do not want to stop using it, however it is rather difficult as I keep having the same problem.

Desired outcome: I would appreciate a response

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11:41 pm EDT

Revlon #42 medium auburn did not look red

Very disappointed color came out more brown then red, used # 42 medium auburn

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10:18 am EDT
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Revlon Revlon One-Step Volumizer Hairdryer

I bought the hairdryer on 3/09/2022 from Ulta, Columbus, GA. This morning, 6/1/2022, it started smoking. I unplugged the hair dryer and it was very hot. It burnt up. This is very dangerous. I hate to know what would have happened if I was not in the same room when I plugged this in. This costs $59.99.

Desired outcome: I'm going to return the item today, and pray that the new hairdryer does not have the same outcome. Robin [protected]@yahoo.com

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5:04 pm EDT

Revlon Revlon Lipstick

This is my 2nd try at contacting you without a respones.

I purchased a revlon lipstick "super lustrous Cherry Blossom 028" product number [protected] at Walmart in March. The cover of the lipstick is defective. The cover does not stay shut and constantly comes off. Please advise as to how I can get a refund for this product. Thank you

Beverly McGinty

Desired outcome: Refund

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8:13 pm EDT

Revlon Revlon Lipstick

I purchased a revlon lipstick "super lustrous Cherry Blossom 028" code #[protected] at WalMart in Apache Junction, AZ 85119 on March 21, 2022 and the cover cap is defective. The cover does not stay shut and constantly comes off. Please advise as to how I can get a refund for this product. Thank you.

Beverly McGinty

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3:07 am EDT

Revlon settlement of damages

respected sir,
This mail is to requesting you to clear our settlement and take back your products and if you dont want to continue our contracts than you can take it back or clear damages and give fresh products so we can continue our contracts again in proper way ... still demand of REVLON products are high if you manage it properly than you can break your world record but if you focus on your management than ... if you will cooperate us (Distributors) we will give you sale . such demanding product we dont want any other man power from your side. only your quick response and good rotation of product and management.
kindly focus on this topic and try to clear our settlement so we can continue again in proper manner.
- AAYUSH ENTERPRISES, BETTIAH 845438, BIHAR, INDIA
- RAJESH KUMAR
- +91 [protected]

Desired outcome: CLEAR ALL SETTELMENT AND PROVIDE A FRESH CONTRACT

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12:29 pm EDT

Revlon Mitchum

I purchased Women Mitchum 48hr pure fresh invisible solid. The container is defective and the product will not roll up. This container is useless. Please replace 4563 N Hwy 14, Greer, SC 29651. [protected]@yahoo.com
[protected]. Thank you. Sandra Szenfeld ——————————————————————————————————-————————————————————————————————————————————————————————-

Desired outcome: Replace product

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4:29 pm EDT
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Revlon Revlon hair atraightener

I plugged in my hair straightener this morning and immediately there was a loud pop and sparks flew out of my straightener leaving debris and smoke smudges on my wall. Model rvst2080. It hasn't been dropped or shown any problems up until today. The cord was not worn or shown signs of distress. The fact that this is apparently a common issue is completely unnerving and unacceptable.

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Revlon contacts

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+1 (212) 527-4000 +1 (800) 473-8566 More phone numbers

Website

www.revlon.com

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