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CB Car Dealers Chrysler Used car purchase
Chrysler

Chrysler review: Used car purchase

D
Author of the review
1:47 pm EDT
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I purchased a 2022 Jeep Wrangler Sahara Unlimited from this dealership. I had a decent experience at the dealership on the day pf purchase. The advertised price was not the sale price because of the addons. They added a KARR security system that I did not want. They did adjust the price down substantially on this system after I told them it was a deal breaker and I was leaving.

My experience has been miserable since the my purchase. I wanted to pay cash and was told that I needed to finance it with Stellantis and that if I paid it off before the first payment was due that there would be no interest charged, this was a lie. When I paid it off 5 weeks after the purchase I paid an additional $300 in interest. I was also told that there was a 30 day warrantee on the entire vehicle. When I got it home and went tp program the Homelink the system didn't work. When I called the dealership to have this repaired Chris in used car service was very helpful, but did tell me that if I brought it in I would be charged for the repair.

Calls to my salesman Juan and finance person Sam have gone unanswered. Although I have not had any other issues with the vehicle I regret purchasing it from HB Chrysler, Dodge, Jeep, RAM. I think that their deceptive tactics are part of their business model. Make the sale at all costs then ignore the customer when they try to address an issue after the sale.

Desired outcome: Repair my vehicle and refund me that interest that I was told would not be charged

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