I called HSBC today in regard to my account which is past due. I called today ON MY OWN ACCORD. They did not have to track me down. Here is what happened.
I had a promotional 1 year intrest free option on a purchase I had made a little over a month ago. I read the bill to find intrest, penalties, and late charges to my account. As I have said I CALLED THEM. The first woman (Lee)to answer the phone was greeted by me with me saying, "I am a bees with honey type of guys first of all". Then, I went into my concern. I told her that I had NOT recieved a bill from HSBC or Guitar Center. I told her I would remember because(A) I have never missed a payment in 5 years to G.C. and also, the bills are much larger than I remeber. She said, "ok". I let her know of the promo and requested that it be returned back to original status and I will make a payment substantialy HIGHER than was requested. But to please get rid of the intrest and charges. She said, "Mr.Sias, we have your bill here. It was returned to us as a bad address. It was an honest mistake and letr me remove the charges from you. Your bill will now be Nov.15 2010". I said, "cool no problem". She asked me what my address was. I told her that the one she was reciting to me was incorrect. I gave her the right address. She assured me all was good. I was happy.
10 minutes later I recieved a phone call from an HSBC rep. (Josh) and he requested my payment which was different from even my bill. I said, "let me stop you Josh, I had already taken care of this and no harm no foul. He was persistent and finally I got upset after 2 to 3 minutes on the phone pleading my already plead case. I did end the phone call by telling him I do not need my hand held and good bye.
Finally I was so upset that I took time out of my day to call back and request a manager. OBVIOUSLY, that was not going to happen so ONCE AGAIN, I plead my case to the woman(no name) with a bit of anger in my voice and informed her that I called HSBC on my own to find out what was going on, got it fixed, recieved a phonecall not 10 minutes later requesting payment again even with a different number. I let her know I was really upset and I believe they are being unproffessional now.
5:00 pm rolls around. A man by the name of "Rajij" calls. I can barely understand him except the payment request and, "WHAT I INTENDED TO DO ABOUT IT". I really let him have it. I told him that I have never been late on a payment in 5 years . I am NOT some 20 year old kid who buys $1200.00 worth of stuff and skips out.and to stop the phone calls because, I will not think twice about cancelling my account with Guitar center forever. I let him know that if I recieve even one more phone call even to say hello I will sue the hell out of HSBC for harrassment. I also ONCE AGAIN assured them they'd be paid by the end of this week to the middle of next and to GET OFF MY FN' PHONE.
That is my complaint.