HSBC Credit Card — finance charges
Opened a new younkers acct.in august. my first bill was sent to des moines in my maiden name to another persons address. this is 250 miles away from my address. I didn't get a bill at my address. I called a cust. rep. at hsbc on 11/08/07 because the person in des moines who received the bill called me and told me. I told the hsbc rep. I would pay the bill in full but wanted the finance charges removed. she said she would and understood the situation. I asked her to send me a bill so I knew where to send the payment. she said she would I waited for the bill to come and was ready to send payment asap but the bill didn't even show up until 12/3/07. and when it did it had finance charges tacked on. (younkers card arrived 12/01/07)
I called and asked them to remove the charges. I spoke with abagail #330 at hsbc and she was rude and bullying and blamed me because I didn't receive the bill. how can I send payment if I don't know were to send it? I will pay what I owe, but the finance charges are out of line. I even called a younkers store manager and she tried to go to bat for me. no luck. I am sending the check certified mail and closing the account. I was on hold with hsbc for a very long time and then reps are rude. be sure to look closely when you sign up for a store credit card and if it is hsbc don't do it.