Hotels.com
reviews and complaints

I visited Hyatt Place on a business stay and realized that they hired a employee named Craig Davis that have participated with other Confederate Flag racist name calling neighbors on Greenbelt street in Lansing and that stalked, harrassed, watch, and taunted a black woman and her children.

How can you offer equal treatment to guest if you have a manager that completely hates "black women" so is black women not allowed in this hotel?

How do you employee a man who follows a little girl on her bike or watches her play in the front yard.

His "Karen" wife Kacie is mad because she cant have children and is going through medical help to try to get pregnant but why fault the black woman for tour "infertility" issues maybe that's a issue for you to address with God and Craig.

This is sick and he is very unprofessional and all should feel welcomed at hotels and not be on alert that they would be judged by the color of their skin.

I called hotel.com as my reservations was cancelled when I checked it. I called their 800 number and was sent to their booking company. They explained quite clearly that I must buy a Hotel.com gift card and they would refund to the card. I bought a card $600.00. I knew better but I checked and it was a Hotels.com number. Ha. They cashed the card before I could check any further. I am out 766.00. When I called the scammers, they asked for my conformation number just like hotel.com does. They used my conformation number to tell me what hotel, the amount I paid for the night and all about the room I wanted. Sounded ok. It was a scam. Hotels.com said they would call me within an hour, they never called. Checking on line I learned that hotels.com is very aware of this scam and has done NOTHING about it. Stay away. Go directy to the hotel. I am sad.

I made a reservation in this hotel for a room from 22 to 23 of February and my credit card was debited.

But this hotel DOESN'T EXIST since 2 years.

I want my money back as soon as possible !

Isabelle Bourboulon

isabelle.[protected]@gmail.com

Hi I was extremely disappointed withy recent stay. When arriving there was only one set of towels for 2 adults. The hotel looked virtually abandoned and uncomfortable with sofas tables etc packed up against walls etc not warming or welcoming at all I would not of fwlt comfortable at all. Also you could feel the warmth within the reception area and as soon as you went to the area of the rooms it was freezing cold the heatin did not qork through the night even tho was on full also only 2 pillows per bed one each. My partner an I stay in alot of hotels due to his work and this was disappointing

I was billed via my credit card for a reservation I did not make and the bank will not remove the charge without "proof" I did not book the room. Booking.com turned in the charge to my bank for a room at a hotel in New York on December 4, 2021. However, I was in Texas nearly the whole month of December including on December 4, 2021. I have not been to New York since 2003 and did not stay in a hotel then. The bank says that Bookings.com has "proof" but there is no confirmation number or any other proof that someone can be in Texas and New York at the same time!

I have been a long time user of Hotels.com & just thought my night points just expired. I booked a total of (31) days between 21-Dec-21 & 6-Dec-21. I was logged in & the booking showed I would earn nights.

After my stay I waited for my free nights - NOTHING. I called Customer Service who said I wasn't enrolled in Rewards, but would enroll me & that it shouldn't be a problem to get my free nights.

To my dismay, CS said because I wasn't enrolled, I got no free nights.

DISAPPOINTED Customer

Will no longer use Hotels.com

Booked through booking.com for a week the room next door played rap music so loud 24/7 it gave me a h/ a I complained to the manager she knocked on there room told them to move they never did as I'm writing this the manager is cleaning rooms and the room next door continues to play rap music very rude and inconsiderate there is hot water maybe once a day the daughter answered the front desk phone and stated I had to mess around with the Broiler so they give you hot water when they want

On [protected] I reserved a room at vacasa in Panama City beach. For one booking and Vacasa had a the room came with stove top oven and it didn't. Then I woke up at 3 am to water poring down from the ceiling and I notice a big water spot on the ceiling. Also there is no hot water.

On January 30 I made a reservation for 2/11 to 2/13 at the La Quinta on Greenwich in Wichita. This is the third weekend in a row we stayed there. There was an issue on the weekend of 2/5 also, but we let it go. The ongoing issue involves our handicapped family member. We requested a handicapped room to accommodate our family member in a wheelchair. On 2/5 we checked in to the hotel and were told there was not a handicapped room available, despite us requesting one. The hotel made it work for us, so we let it go. To avoid this issue again the next weekend I called on 2/11 to ensure we would get the handicapped room. I was informed by the property that we did not reserve a handicapped room and they have no handicapped accessible rooms available. I have a screenshot showing that I submitted this request on 1/30/22 at 7:55 pm. It shows this request was read on 2/1/22 at 9:30 am. The hotel property says they did not receive this request from hotels.com. I spoke with two individuals at hotels.com that said it was an error with the hotel. No one was able to assist us. The staff at hotels.com offered an apology and that’s it. Nothing else. So now our handicapped family member has no place to stay. Staying at another hotel is also not an option. The only option is for our family meaner to stay in the car. Not being able to get a wheelchair through the doorways or into a bathroom, staying in the car appears to be our only option. And again, nothing was done.

26 Radyr Place Cardiff CF14 3HP

I am the managing agent Kate Hughes from Jeffrey Ross Estate agents [protected]

this property is being advertised without permission

many occasions people are turning up at the premises with email confirmations from Hotels.com

We have a tenancy in this property and manage the all the flats for private rentals. I can provide ASTs if needed as evidence of this.

I have tried to contact Hotels.com, which is impossible via telephone if you do not have a booking reference - also impossible via webchat, they would not provide me with an email address to log a complaint and advised me to report the matter to the ombudsmen

surely, part of due diligence is to check ownership of properties before advertising?

today we have had 5 men travel from Scotland to Cardiff for the Rugby to find that they have paid for a service which is just not available and now will have to seek and wait for a refund which is despicable

Sarah Nicole (Agent) joined the conversation

Hi

I have 2 problems.

One is that even though i select 2 beds i keep getting 1 bed and a sofa. I have canceled and rebooked and it did the same thing again

I need 2 beds not just a bed and sofa

And maybe the more important question, before I canceled (because the room i requested came up wrong again) I had a hotels.com discount. Will that discount be reapplied or refunded. It was around $150

Is anyone there?

Delivered

On 2/7/22 I booked a short hotel stay through Hotels.com. I am a rewards member and have accumulated one free night that I could apply towards my next booking. The hotel I selected clearly says that you can Collect AND REDEEM "stamps" (i.e. free nights) on the front page of the booking. For this very reason, I chose to go with this hotel. However, when I got to the checkout page, the option to Redeem my free night was suddenly unavailable. I attempted to contact the Hotels.com Customer Service number but it did not appear to be a US-based number and kept hanging up. I then spoke with someone Online through the Virtual Agent window and was told that I was not signed in. I explained to him that I was, in fact, signed in. He then told me to clear the cookies on my computer. I further explained that I was showing the same result on BOTH my computer, and the phone app. I was then instructed to "wait a few hours and then try re-booking." I further advised that I wasn't going to do that as there were only 2 rooms left and I did not want to lose the room. I chose to book anyway with the expectation that I would contact Hotels.com after-the-fact for a resolution. The Online Agent provided me with an 800 or 866 number prior to disconnecting. I booked and then immediately called that number. I spoke with someone who had an Indian accent making it very hard to understand her instructions. I was able to gather that she wanted me to cancel the reservation and re-book. My concerns were, 1) Why can't you apply the free night to my current booking?, 2) How do I know that canceling won't cause me to lose the room entirely?, 3) What difference would it make if I couldn't apply the free night the first time?

This seems like Bait & Switch, which, if I'm not mistaken, is an illegal practice.

The Hotels.com app consistently does not apply or show nights collected rewards on the app. This is a continuous problem. Signing off/on app DOES NOT resolve issue. Live Travel rep can add past booking, but prior 'nights collected' will disappear . Last issue occurred on 2/6/22

App developer 'rating portal' will not allow any low ratings regarding their preformance

I discovered today while looking at my bank statement that a fraudilent charge was made by hotels.com. I canceled my card but have to wait till the charge is posted to my acct before I can dispute the charge. There is no way to talk to a person at hotels.com.--------- HOTELSCOM9179452714 Held:[protected]:48:29 CST Exp:[protected]:48:29 CST

-$63.24

What a nightmare to deal with you about a refund or anything to do with money. My booking [protected] was cancelled immediately after booking yet you idiots still took my money and after 15 days in our age of electronic technology I am still waiting for a refund that Hotels.com state was 'processed' on the 14th January 2022.

You stall, make excuses and give customers the run around.

The word 'processing' is repeated over again and 'contact your bank' is another fob off.

After years of using this site for all my travel bookings I no longer will be a customer. Good riddance to you!

This email is in regards a booking confirmation number [protected] with HOTELS.com.
Hotels.com showed me the above mentioned hotel available in their website and we booked room there for two nights for my family including small children. We reached the hotel in the evening (26.01.22) and came to know by the property that the hotel is shut down. We called immedetely hotel.com to inform this. We stood on road 0 degree temperature wth this 2 small children for the next option hotels.com offering me. I was on hold in call for 2 hours and still they were so unprofessional giving me no option with silly excuses. Staff named Rushell was holding my call saying just 1 min and made me wait the call 2 hours and at the end giving me nothing. I was forced to cancel my booking at the night wth small children no place to sleep. Trusting hotels.com and traveling to a different coutry they made it so unsafe... and my phone bill is now
1046 AED only calling hotels.com for 2 hours.. at the end we lost that must money and time with no room given making it unsafe journey... really bad experience with hotels.com. I wanted to complain against them for the following:
Fr making our trip so complicated and unsafe
Fr making my children health critical mking us wait on road on call fr 2 hours.
For wasting our time and money.
With no compensation given atall...
It shoud not happenend to any other people believing them and traveling abroad. Proofs has been attached with this email. I need the compensation for all the amount I spend extra to sort it out by calling them while on roaming.
Hope this will be raised.

Name: Evelin Rajan
Mob: [protected]
Mail: [protected]@yahoo.com

Upon arriving at Room
Room provided was filthy without a working T.V. or Air Conditioner
Book Via Phone on 11/6/2021. Requested Credit and both the Hotel & Hotels.com refused. Was in room a total of 5 minutes.

Hotel's .com refused credit based on there web site policy (non refundable)
I never saw this as the reservation was made on the telephone .

We have been renting pool homes in Florida most years for the past 22 years and this is without a doubt the worst we have ever experienced.

The information book has no page with instructions on how to use the television. It also says that there is a telephone in the property which there isn't. I couldn't get my cell phone to work the first night so could not contact the management company. I went to where they said there office is and they don't actually have an office there! The receptionist called them for me and I spoke with them but they claimed not to have any other accommodation for us to move to.

ALL of the comforters were dirty, I had to wash one to be able to use it.
There were no protectors on the pillows so I had to look through them all to try to find the one with the least stains to use.

There are no drawers in any of the bedrooms. There is a shelf in the wardrobe but underwear and things had to be left in our suitcases. There was nowhere in the second double room to even lay anything down!

The brushes in the toilets made me want to vomit, there were so disgusting.

The coffee machine is useless, it makes 2 cups of coffee at a time. If there were six people in that house, the coffee machine would have to be on three times just for everyone to get one cup of coffee! There are NO teaspoons - I had to use a dessert spoon to stir my coffee.

One of the blinds in the front lounge does not open. The blind on the patio doors doesn't open either so we couldn't use that door even if we had wanted to.

The pool deck was absolutely filthy. I complained to the management company and they had it power washed. It was better but as there were no loungers and the chairs were all rusted, we could not sit out there. I put the cushions from them in black bags in the garage because the trash can is the only place for them.

We were unable to use the pool at all, it is filthy. I stood on the step the day the pool tech has said she had cleaned it and it was slimy underfoot. Although she was only there for 9 minutes! There is no way, especially with COVID 19 and other things going around just now, we were gong into that pool - there was no chlorine going into it.

This management company obviously doesn't inspect these properties and expect people to stay in them after paying you for the privilege!

We paid rent for a pool home and we did not get one we could use, the owners should be ashamed of themselves. The house is very tired and hasn't seen a paint brush for quite a long time! It was awful!

The coupon was for travel in 2020. The travel was cancelled due to covid and my legal inability to leave the country. I checked with hotels.com that the coupon was with hotels.com not the hotel in Palermo. I have chatted with your agents online who are ill informed and unhelpful. I am no longer travelling to Palermo (due to the death of my wife's family) I do not accept that I should forfeit my payment made in good faith and cancelled at least 2 months prior to arrival.
Please contact me as soon as possible relating to the coupon.
I accept that some penalty may apply but that I should lose my total payment is unreasonable.
I received refunds for all other payments made for travel in 2020.

[protected]@bigpond.com Australia

Hotel owner is stealing from customers. He scams customers out of a small enough amount that it goes under the scope. He is citing "stained towels." my theory is because a room is booked at a discount through priceline, he's making up the difference by charging an extra 20.00. It's a scam. He charged the 20.00 at 9:50 am according to the bank that issued my credit card. We checked out at 10:10 am. When I called a week later the owner without having gotten my name told me I stained a towel. When I asked him to check under my name as I was certain it was an oversight as we did not use the towels except normal drying my face after washing it - he then said, "yes you stained a towel". He has not sent any communications alerting me of this charge. I know it is only 20.00, however I have stayed in hotels for over 30 years and this is the first time I have ever been stolen from and it was the owner. Please help. At least look at other reviews confirming this is his modus operandi and he should be in prison. Theft. Fraud. And has access to my bank card information. Shame on him.