Hotels.com

I booked 2 rooms I found them 30 plus dollars cheaper they found ever reason not to price match! I will never use hotel.com again! Agents are VERY rude! NEVER AGAIN!

I have a hotels.com gift card for $100 that I made a booking with last November 2021 at Residence Inn in Temecula Ca . I later canceled the booking and assumed the funds would be returned to the card , I have called the hotels .com customer service # about 10 times in the last few days . No one can reinstate the funds to the card or send me a new card electronically, when I try to make a booking with it it says inactive. The customer service tells me to call Cashstar and then they tell me to call Hotels.com . Maybe the new card was sent to my junk mail and got deleted, but I haven’t used the funds so I don’t know how to retrieve the amount . The confirmation number is [protected] .The gift card # is [protected] . My name is Paul Gilbert [protected]@ yahoo.com Mobile # [protected]

I booked a hotel for 9th April via the Hotels.com app. This was the Merchants Hotel in Manchester, confirmation number [protected]. This was 1 room, for 2 adults at £80. I selected pay at the hotel. On Tuesday 29th March I was sent an e-mail from Hotels.com stating a hotel had sent me a message. This was from the Merchants hotel stating they had cancelled my reservation as they were unable to take payment. Something which they should not have tried to do as pay at the room was selected when booking.

I was unable to rebook the accommodation and went on to book elsewhere.

On the 9th April the Merchants hotel were able to charge my card £200. I did not authorise Hotels.com to pass on my card details and was shocked to find that this hotel were able to take any sum of money from my account without any authorisation or notice.

Hotels.com have since refunded my money, having had to chase them via phone, e-mail and eventually Twitter to get a response. I have since been chasing to get an explanation to why my full card details were sent to a hotel for them to use and take whatever amount of money they like from my account. I have been promised a call back from a manager over 5 times now, which has yet to materialise. They have told me since they have refunded my money they believe the complaint to be resolved.

We booked 4 nights with Scandic Hotel in Copenhagen and then Pandemic / Covid started so we could not travel as Denmark before Britain went into a lockdown. These restrictions were in place... when these rstrictions relaxed, we wanted to book but the restrictions kept getting tighter again... not fault of my own.. we all have our own lives and plans...my sister in law passed away with cancer a couple months ago...so this has put also a strain when we were available to spend the well deserved break in Copenhagen... When contacting the Hotel, they have now turned around that long time have passed and they no longer honour the booking..?

Although they have had the money upfront for a date that we were not able to travel due to the restrictions imposed by Denmark etc...then Britain etc...

No understanding or simpathy from the Hotel...

All we wanted is to have a few days in a beautiful city and forget about our recent past which was quiet challenging...

I booked a 3 night stay with hotels.com for econo lodge, noting, it had a free cancellation policy, fully refundable when I chose my hotel. But when I cancelled I received a message I would not be refunded, and had to file a claim through insurance, which I purchased as well to be safe. According to hotels.com there is a cancellation fee 100% the cost of booking by, econo lodge. So I called econo lodge, they had no reservation on file or history, they said they did usually refund and if I wasn’t refunded, it was because of hotels.com. They never had my reservation! I then got an email from hotels.com stating the hotel refuses to refund. I spent 2 days on the phone trying to get an answer as to why I could not be refunded when it clearly states when you look on their site cancelled booking can be refunded and free cancellation. I couldn’t change my booking so I cancelled within the appropriate time frame, still got the run around. And waited 3 weeks to hear from the insurance that the insurance does not cover the trip cancellation. So 293$ down the drain, for a hotel booking that never got reserved! It’s a scam and the site lies. as shown in screenshots below.

I booked a hotel stay. On the booking screen, I was applying my 1-day credit to my booking. The total showed on the just over 425 dollars. I booked the stay and then checked my email and was charged over 500 dollars for the stay. They didn't apply the discount that was on screen when the booking was made. They then refused to credit my account the amount that was promised. They said I would need to cancel and rebook again to get the discount knowing that it was not an option because the credit would take 7 to 10 days. It is fraud to show one amount and charge another amount. This money is owed to me.

date happened : 04/14/2022

incident on what happened : first off I'mma start by saying I'm in my room laying on the bed I feel something crawl on me I get up to turned the light I didn't see anything so I turned my flashlight on off my phone to see that what was crawling on me was a bed bug so i hurried up and got off the bed but before that happened I have all the lights off still at this moment I see a rat run into the bathroom after that I left out the room and left my room I didn't even want to be there no more I am very unsatisfied with my stay at the hotel then when I go to the front office at like 4:00 in the morning Don't nobody come to the window I will not recommend this hotel for anybody at all

Hotels.com took my booking and took £188.00 payment for 2 nights accommodation dated 29/03 & 30/03. Reservation confirmation [protected] Hotel name RADYR PLACE APARTMENTS in Cardiff UK.

Upon arrival to address, told to call +[protected], number does not exist. No reception desk or anything else to contact.

Upon speaking with residents locally, we were told this is a scam.

Hotels.com on line help, calls the number and gets stuck in a loop as it can't contact the accommodation.

I then have to pay for alternate lodging elsewhere.

I check 2 days later after receiving lame email saying hotels.com do not offer refunds and the hotel is temporarily unavailable on the web site.

Emailed complaint to Hotels.com, still no response.

Check hotels.com website today and the hotel is back on the bookable list.

I booked a room at Villa Viba in Vung Tau, vietnam from Apr 9-11 for approximately $583 usd. When I tried to check in on Apr 9, i called the property phone number listed on the hotels.com website but no one responded. I tried reaching the property owner for an entire day with no luck. I ended up having booking a different property at a higher rate due to a last minute booking. I tried getting a refund from hotels.com but was refused a refund. Their reasoning is that because no one can reach the property owner, a refund cannot be issued. How is it my fault that they cant get in touch with the property and now they expect me to take the blame for it by taking this 583 loss.

I have emailed and gone online to cancel an accomadation booking. The actual venue cancelled as well and i havent recieved a refund from you. They have not received my money as they haven't claimed from you... My booking number is [protected]

I booked a hotel through the hotels.com website called Hotel Mustang Holiday in Kathmandu - Nepal from 14th Feb to 17th Feb 2022 - confirmation number [protected] - the cost was £70.74.

I recieved a confirmation email from Hotela.com to say this had been booked.

When we arrived at the location the hotel was closed and according to the hotel next door it has been closed for some time. - We tried to call but no answer.

We had to book another hotel which cost twice the price.

I have contacted Hotels.com on the online chat 3 times and they say the same thing each time. I spend 30 minutes explaining the story and they say they will process the refund as they also can't get hold of the non existent hotel.

Each time I get and email saying I should contact the hotel to get a refund. I ask to speak to a manager and I'm told it's ok it is all being sorted.

The most recent reply was that they are not refunding it as the terms of the hotel say it's non refundable!

I am extremely angry with the way hotels.com conduct there aftersales and it is not good enough.

To allow people to book non existent hotels and then refuse to refund them is fraud

Please investigate this for me as I can't get anywhere despite trying

Thanks

Graeme Burnett

I was receintly going to book a hotel in Branson through Hotels.com. I found one to book, but just to check, also went straight to the hotels website to check rates for comparison. The hotels website was $10 cheaper for the same room, on the same day , that hotels.com. I called and spoke to customer service. I need to add, as usually with this kind of customer service the service is from another country and almost unable to understand.

I asked why Hotels.com was higher priced than going directly to the hotel. He stated, That OK, you do Price match. I asked how that worked and He stated." BOOK THE HOTEL THROUGH HOTELS.COM AND WHEN IT'S TIME TO CHECK INTO THE HOTEL, PROVIDE THE LOWER PRICE PROVIDED BY THE HOTEL TO HOTELS.COM AND THE WILL REFUND THE DIFFERENCE.

THE PROBLEM IS, I AM BOOKING A MONTH AHEAD OF TIME. THE DAY OF THE VISIT TO THE HOTEL, THE DIRECT PRICE WITH THE HOTEL WILL POSSIBLY BE HIGHER AS IT'S A LAST MINUTE RATE, SO I WILL BE UNABLE TO PRESENT THE PRICE I COMPARED A MONTH BEFORE.

AS SUCH, IF UNDERSTOOD CORRECTLY, PRICE MATCH ONLY COUNTS IF THE PRICE YOUR COMPARING IS THE FROM THE DAY YOU ACTUALLY CHECK IN TO THE HOTEL, SO NO, THERE IS NOT PRICE MATCH FOR ADVANCED RESERVATIONS.

On March 22, 2022 I booked 1 night stay on March 25, 2022 at Hampton Inn in Roanoke Rapids NC through Hotels.com. The total cost was $169 including $19 tax and $3 cancelation insurance. Within 15 minutes I received a conformation and the charge to my credit card was $220 total, not the $169 I booked for. I called the Hampton Inn to cancel the reservation and they said I had to go through Hotels.com. I called hotels.com and they said I could cancel but I could not get my money back. The person on the line ("Angel") said the best she could do was give me a 20% credit. I declined and told her I wanted the rate I booked for. After

a half hour of going nowhere I ended the conversation by requesting to speak to a supervisor, I never heard back.

Conf. # R3250417105

Booking Ref# [protected]

Ticket# 6224605

I have been trying to resolve this issue that twice my booking was postponed due to the pandemic. I was assured that the reservations would be honored when the concerts resumed. The concert is scheduled for May 6th. After numerous attempts to reschedule this I finally spoke to someone who told me that the reservation was indeed changed and I was to use the same confirmation number. I asked for a new email confirming this and I was told I would receive one. Well it's been almost a week and I have not received any email.

Again I tried to contact Hotels.com and after waiting on hold I explained the whole issue again. The reservation is for two nights and they were to changed to May 5th checkin and May 7th check out. This is reservation number [protected]. The reservations are for Hyatt Place Mohegan Sun in Montville, CT. I CALLED the Hyatt Place and I was told that they only had the reservation for May 6th one night. I PAID for two nights not one. The reservation was to be for May 5th-May 7th. The lady said that she would check and for me to hold. After 45 minutes yes 45 minutes of being on hold she came back on and said that she was still checking. After 45 minutes- that's what I got. Another 15 minutes waiting she came back and said that reservation was made for the two nights and my new rate for the two nights was over $700. Yes over $700. I was livid as to this after being on hold for over an hour she tries to tell me that is what the hotel told her!?!?! Like I am stupid to believe this- I paid for two nights. I believe this is Hotels.com's way of getting out of honoring reservations postponed from the pandemic. Making it almost impossible to rebook a reservation because the rates are higher and they do not want to honor those rates. Now the real interesting part of this is that I went on line when I was on hold and saw that Hotel.com has those same two nights May 5th-7th for $199 a night! Not over $700 for the two nights that I was quoted. So I asked the woman as to why wasn't I told $199 a night that is showing on your website? She said "I don't know" How could you not know?

I utilized Hotels.com from my phone to book a stay. I believe that when I typed in the mail address on my phone that there was a digit missed and I therefore did not get a confirmation email. I have tried every way possible to speak to someone to try to get the confirmation with my phone number and name that the hotel was booked under. YOU CAN NOT DO ANYTHING ON THE AUTOMATED SITE WITHOUT A CONFIRMATION NUMBER!

The other issue is that Paypal was an option to purchase and I utilized that as well. Unfortnately, they are not able to search with that paid confirmation either, they need the last 4 of a credit card if though I didn't use a credit card.

I sent an email days ago and still not response.

Someone got into my bank account and charged several hotels to my account.

These charges were not done by me and I want my money back.

charges on and amounts:

March 17,2022 $198.46 source-#559051 [protected] 559051

February 16,2022 $56.03 seq #[protected] 916545

February 22,2022 $82.00 seq # [protected] 918470 1

February 28,2022 $126.07 seq #[protected] 917982 5

March 3,2022 $207.78 seq # [protected] 917987 5

March 7,2022 $63.03 seq # [protected] 917077 4

March 8,2022 $128.40 seq# [protected] 916579 9

March 9,2022 $102.50 seq # [protected] 917082 5

March 11,2022 $57.53 seq # [protected] 917087 0

March 11,2022 $65.37 seq # [protected] 16586 7

March 14,2022 $67.71 seq # [protected] 916591 7

March 14,2022 $163.44 seq# [protected] 917090 5

March 15,2022 $84.05 seq# [protected] 916599 6

March 15,2022 $84.05 seq# [protected] 917101 9

March 16,2022 $84.05 seq# [protected] 916605 5

I had booked a room for 2 adults at WelcomHeritage Ferrnhills Royale Palace at Ootacamund, Ooty Pin 643004, India for Saturday, 19th March 2022. I paid an amount of Rs.11,825/- online and received confirmation No. [protected].

When I reached the property on the specified day, they informed that they did not have any information about my booking and refused to allot any room. TI was surprised that 2 other families were also turned away in the same manner.

I was in great difficulties and expenditure in getting an alternate room. Now that I have not been allotted the room at the FernHill Royal Palace, I request the entire amount be refunded immediately without any deduction. Please also blacklist the property for the irresponsible action.

George Joseph

I booked a hotel on Antigua several weeks ahead and received a confirmation number and email. When I arrived at the hotel on March 8, 2022 they did not have the reservation. I called hotels.com and spent over an hour with them trying to resolve it. The hotel had no rooms. The desk clerk called and searched the whole island and could not find a room. Hotels.com did nothing for me. And they offered no recompense, just sorry.

I made a booking through hotels.com with has a Vrbo reference. I tried to cancel the booking within my right and cancellation policy:

1 - Hotels.com couldn't find the booking

2 - I called the property who said that couldn't cancel the booking but who informed me that it was a Vrbo booking.

3 - I contact Hotels.com again, Once they found the booking, they said to try Vrbo and gave me a contact number.

4 - called Vrbo who is asking me to call the property and put me on hold but never came back to me.

I'm going on circles and no way to resolve this - unable to travel and with a booking I don't need. Very annoying as the booking is for 15th April and plenty of time to cancel. Very dissapointed on Hotels.com.

I booked a hotel through Hotels.com for a hotel in Jaco Costa Rica.

when I got to the hotel the hotel did not have my reservation and the hotel was full so they could not give me a room. I would like to also add that there were no rooms available in the town that night and I ended up having to sleep in my car.

Hotels.com charged me $230 for the room and will not refund it because they say they can not get in touch with the hotel.

Reservation INFO: Hotels.com reservation confirmation [protected] - Costa Rica Surf Camp by SUPERbrand - Jaco

Date: Saturday, Feb 19, 2022

I don't know what to do.