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4.1 4134 Reviews

Hotels.com Complaints Summary

52 Resolved
898 Unresolved
Our verdict: If considering services from Hotels.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hotels.com reviews & complaints 978

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6:05 am EST
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Hotels.com Pool home in Kissimmee rented by Villa4UFlorida

We have been renting pool homes in Florida most years for the past 22 years and this is without a doubt the worst we have ever experienced.

The information book has no page with instructions on how to use the television. It also says that there is a telephone in the property which there isn't. I couldn't get my cell phone to work the first night so could not contact the management company. I went to where they said there office is and they don't actually have an office there! The receptionist called them for me and I spoke with them but they claimed not to have any other accommodation for us to move to.

ALL of the comforters were dirty, I had to wash one to be able to use it.
There were no protectors on the pillows so I had to look through them all to try to find the one with the least stains to use.

There are no drawers in any of the bedrooms. There is a shelf in the wardrobe but underwear and things had to be left in our suitcases. There was nowhere in the second double room to even lay anything down!

The brushes in the toilets made me want to vomit, there were so disgusting.

The coffee machine is useless, it makes 2 cups of coffee at a time. If there were six people in that house, the coffee machine would have to be on three times just for everyone to get one cup of coffee! There are NO teaspoons - I had to use a dessert spoon to stir my coffee.

One of the blinds in the front lounge does not open. The blind on the patio doors doesn't open either so we couldn't use that door even if we had wanted to.

The pool deck was absolutely filthy. I complained to the management company and they had it power washed. It was better but as there were no loungers and the chairs were all rusted, we could not sit out there. I put the cushions from them in black bags in the garage because the trash can is the only place for them.

We were unable to use the pool at all, it is filthy. I stood on the step the day the pool tech has said she had cleaned it and it was slimy underfoot. Although she was only there for 9 minutes! There is no way, especially with COVID 19 and other things going around just now, we were gong into that pool - there was no chlorine going into it.

This management company obviously doesn't inspect these properties and expect people to stay in them after paying you for the privilege!

We paid rent for a pool home and we did not get one we could use, the owners should be ashamed of themselves. The house is very tired and hasn't seen a paint brush for quite a long time! It was awful!

Desired outcome: Management company reprimanded and property taken off Hotels.com

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1:06 am EST
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Hotels.com Coupon GWCMWXQ944

The coupon was for travel in 2020. The travel was cancelled due to covid and my legal inability to leave the country. I checked with hotels.com that the coupon was with hotels.com not the hotel in Palermo. I have chatted with your agents online who are ill informed and unhelpful. I am no longer travelling to Palermo (due to the death of my wife's family) I do not accept that I should forfeit my payment made in good faith and cancelled at least 2 months prior to arrival.
Please contact me as soon as possible relating to the coupon.
I accept that some penalty may apply but that I should lose my total payment is unreasonable.
I received refunds for all other payments made for travel in 2020.

[protected]@bigpond.com Australia

Desired outcome: Coupon valid with hotels.com

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2:27 pm EST
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Hotels.com Ramada by wyndham 407 s lyons sioux falls sd

Hotel owner is stealing from customers. He scams customers out of a small enough amount that it goes under the scope. He is citing "stained towels." my theory is because a room is booked at a discount through priceline, he's making up the difference by charging an extra 20.00. It's a scam. He charged the 20.00 at 9:50 am according to the bank that issued my credit card. We checked out at 10:10 am. When I called a week later the owner without having gotten my name told me I stained a towel. When I asked him to check under my name as I was certain it was an oversight as we did not use the towels except normal drying my face after washing it - he then said, "yes you stained a towel". He has not sent any communications alerting me of this charge. I know it is only 20.00, however I have stayed in hotels for over 30 years and this is the first time I have ever been stolen from and it was the owner. Please help. At least look at other reviews confirming this is his modus operandi and he should be in prison. Theft. Fraud. And has access to my bank card information. Shame on him.

Desired outcome: Refund and for the owner to not be allowed to steal from guests who stayed in their hotel respectfully and we’re then fraudulently accused of a concocted excuse to make 20.00

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6:49 pm EST

Hotels.com Fraud of the amount in excess of $1650.00

01/14/2020 at 1135 am I called 800-804-587-7148 to cancel a reservation, your employee told me that your system was down but could transfer me to booking, Com 805-435-4985 and they could return my deposit.
I spent over an hour on the phone with them, they said they could return my deposit right into my checking account. I was told if I allowed access to my phone via Venmo they would set up Zelle for me.
As I watched my phone, I saw them enter a variety of numbers. I became suspicious and logged onto my bank from another computer. I saw where they had transferred money out of my saving to my checking, they first transferred $800.00 and then $499.90.
I immediately turned off my phone, had to go to the bank and close that account.
Since Friday 01/14/2022 I have been trying to call Hotels's800-695-5164 and only hooked up with talking computer who could not connect me with a live person.
Called 860-500-4141 from your website to speak to an agent, number disconnected.
Called 888-734-8503 01/19/2020 was transferred to a talking computer again and told they could not help me and hung up and me.

I expect a phone call from your fraud department before I contact and file a complaint with the State of Nevada Attorney General's office, and Las Vegas Police Department cyber-crimes, the FBI cybercrimes, the BBB.

loss:
Hotel. Coms confirmation # [protected], paid through PEN FED Visa on 01/03/2022
$398.32
Venom thru Booking .com and hotel.com, YOUR BOOKING AGENT
who started this crime by the initial transfer!
$899.99 plus $490. fir a total of: $1389.99

Joe Dahlia [protected]

Desired outcome: refund of all my funds

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7:24 am EST

Hotels.com Tesco Partner Voucher Not Refunded

We were unable to attend our booking [protected] so cancelled within the cancellation timescales, for which a refund was received for the cash element.
Despite speaking to your helpline, emailing on many occasions, the voucher has still not been refunded. This has been going on for weeks now and is completely unacceptable. I have committed too much time to this already, and it needs resolving urgently, so I can book a much needed break for my wife and I. You can also contact me on [protected]. Thank you
Danny Nield [protected]@hotmail.com

Desired outcome: Refund provided

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12:02 pm EST

Hotels.com Reservation Flag Hotel - Maia - Portugal - hotel closed

Hello,

I have already sent many e-mails to Hotels.com about this issue and they have not solved the problem.
Note I have booked a room at Flag Hotel Porto maia. When I got there, the hotel was CLOSED.
I have called the hotel by the number listed on booking and google and nobody replies
I have filmed it and sent to Hotels.com (Please note there is even a paper mentioning the hotel was closed)
Please note after trying to contact the hotel and Hotels.com, I had to book another hotel for the same night IN THE SAME TOWN using Hoteis.com
If you do SEARCH CARREFULLY you will note there are TWO flag Hotels in the same region... But note the address of the Hotel I have booked with is completely different than the other one that still receiving guests.
PLEASE NOTE THE ATACHMENTS

Hotel name: Flag Hotel Porto Maia
Check in date: 16/10/21
Check out date: : 19/10/21
Confirmation number : [protected]

Desired outcome: refund of the paid value

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10:26 am EST

Hotels.com Refund/change of date refusal

I would like some help and advice regarding a booking i had made via Hotels.com at the Corendon Village Hotel Amsterdam.
I made the booking 29/10/2021 with travel dates if 29/12/2021 - 04/01/2022. As the Netherlands are now in Lockdown due to Covid 19, and the hotel spa, dining and shop facilities are all closed. The trip was pre paid, i tried to cancel the booking, i was originally advised by hotels.com to call back on Monday morning (as i contracted on a Saturday) when the refunds team would be in who would process my refund. Hence i got back in touch on the Monday only to be told that i was now only entitled to a change of dates by the hotel, as it was a non refundable room. and that this was an option until 28/12/21.
I took a few days to consider my options, i tried on 25/12, 26/12 and 27/12 to contact hotels.com, all agents kept leaving the chat and not responding. On 27/12 i spoke to an agent who said they needed to email the hotel with the request (all other correspondence was direct on the telephone with the hotel). I raised my concerns that the offer of date change was only valid until 28th, their reply was 'i hope the look at it soon!'.
I received a reply on 01/01/22 to say my request has been denied. I have now lost £441 and feel i have totally been let down by Hotels.com and they made each attempt very difficult. I do feel that given the country is in lockdown and that all leisure and dining facilities are closed in the hotel, that they can not fulfill the service i paid for and that i should be reimbursed.

Desired outcome: Refund

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6:07 am EST

Hotels.com Booked a room that does not exits. Refund refused by Hotel.com

Hotels.com confirmation number [protected]

Check-in Saturday, December 11, 2021 (3:00 PM-1:00 AM local time)

Check-out Monday, December 13, 2021 (Before 11:00 AM local time)

Your stay 2 nights, 1 room

Hotel Name: JFK Rockaways Inn

I made the above booking through hotel.com and paid them in full. However, on getting to JFK Rockaways Inn around 9:30pm. The hotel told me they don't have any room available. The hotel went on to tell me that they had already informed hotel.com about this in the afternoon of my check in day, but Hotel.com did not contact me to inform me of this development.

Moreover, I placed a call to hotel.com to inform them that my booking has not been honored by the hotel. They started giving me one excuses and the others. I asked why they didn't inform me that room is not available at the hotel after they have taken money from me, because the hotel called to informed them earlier on that day. They did not give me any clear response to those questions. They then told me they would look for another hotel for me and that they would call me back. I waited for them to call me for about 2 hours, and now it is around 1:30am. I called them again they started asking me the questions all over again and that they did not see any notes on my account to indicate I had issues with my booking. I had to go through this with the new customer representative again. The call ended and I had to start all over again with about 3 different ones.

Eventually, at 4am in the morning after waiting for 7 hours to check in to my paid for room, talking to different people on hotel.com customer service team. They told me they have found another hotel for me and it is about 25 minutes drive from JFK Rockaway Inn hotel where I am current standing. The new hotel name is Anchor Inn.

I arrived Anchor Inn around 4:40am in the morning. The hotel told me they got two rooms left but they haven't seen any reservation from hotel.com. I showed Anchor Inn Hotel the new reservation that was sent to me by hotel.com. Anchor Inn insisted on getting their own confirmation in their own email or system. I then placed a call to hotel.com, the person I first spoke with has no idea where I was, and asked me to narrate the story from the beginning. I eventually spoke with a lady who told me to give her some minutes and that she would like to speak with the hotel to know what happed. They Anchor Inn hotel again insisted that they would not check me into their room until they receive their own confirmation even after speaking with Hotel.com staff. I had to wait for about 2 hours before I start calling hotel.com again. The time is now 7:30am in the morning.

Finally, the Anchor Inn informed me they just received confirmation from hotel.com, and that was at 07:40am in the morning. I was given key to check into the room. It was now 10 hours after I arrived JKF Rockaway Inn.

I checked in into Anchor Inn hotel 10 hours few minutes after I arrived JKF Rockaway Inn Hotel where I had my original booking losing one night of the booking. I stayed in Anchor Inn for one night and I checked out on the 13th December 2021.

I am now demanding for a refund for 11th December night and my Uber transportation charges. I took Uber from JFK Rockaway Inn to Anchor Inn costing me $41.

Hotel.com are saying they will only give me coupon for my 11th December night and are happy to refund my Uber fair into my bank. I disagree with this. I don't want any coupon from Hotel.com. I want a full refund of my 11th Dec night and Uber fare to paid into my account. I am ready to push for compensation for the stress I experienced during this ordeal if they did not refund my fund back to me on time.

Desired outcome: I am now demanding for a refund for 11th December night and my Uber transportation charges. I took Uber from JFK Rockaway Inn to Anchor Inn costing me $41.

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11:10 am EST

Hotels.com Hotel reservations made fraudulently

I received a email from my PayPal account
[protected]@gmail.com
On December 5, 2021 for $208.86.
Transactions #
83B227017U245783A
I did not make this transaction
I called customer service today and spoke with a nice representative Alex. He gave me a case #
[protected]
He wanted me to get a black dispute card from Target asap. Unfortunately, that's difficult for me because of the holidays and I have Multiple Sclerosis, in a wheelchair, and have to take special transportation with a caregiver. Please help me resolve this problem . Thank you for your kindness and consideration

Desired outcome: Request refund

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Update by Lauren Meyrowitz
Dec 20, 2021 11:12 am EST

I disputed with PayPal and they denied the claim so I am contacting Hotels.com directly

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5:34 am EST

Hotels.com Advertised 11 stamp free room

I used hotels.com exclusively in 2021 knowing I'd get my free advertised stay on the 11th booking. I used hotels.com app all year and when I made final reservation. To my surprise my credit card was charged. I called [protected] and was told I used different email so they didn't give me the credit. I checked my hotels.com account information and just like the previous 10 reservations, the account information is correct. [protected]@gmx.com [protected] I contacted virtual chat but might as well been conversing with an alien. The 45 minute chat did not track. I got a no response

Desired outcome: Hotels.com not charge me for 11th stamp stay

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Update by Goldenbrook
Dec 20, 2021 5:38 am EST

Hotels.com advertised book 10 stays and 11th stay free. Not true. I may go back to another booking company and am wanting a class action suit. It is a matter of principle and false advertising

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1:09 am EDT

Hotels.com Thomas Beamon

I'm having problems the front desk of the hotel that I have a room at seigen ln baton rouge la. They didn't want to take me out if FEMA also didn't want to give me my mail

Desired outcome: I have to pay for a room. I want the front desk to reimburse my money that I paid for another hotel

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12:36 pm EST

Hotels.com Change a booking

I have just spent 45 minutes of my life that I will never get back trying to change 2 bookings. A simple exercise you might think.
1. Change date from one night January to one night March
2 change another booking in January to another one night booking in March.

Bot manger to cancel a booking but not give me the option to change.

Eventually got through to (what I assume to be a person) thought I wanted to change my booking to 2 months in the Hotel. Continually questioned why/what I was doing, continually asked for confirmation of booking references, all given, but still questioned. Continually questioned the date changes. Ie., give the date and month ……when asked for confirmation numbers harassed me to do it quicker and eventually left the conversation because I didn't reply in a nano second.

Clearly the CS staff have an agenda they work too, which is to confuse and harass, doing anything they can to stop you from changing a simple booking to another date.

Disgusted with Hotels.com and will never use them again.

Cut and pasted this post onto social media, don't use them people

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4:50 pm EST
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Hotels.com Booked me a smoking room without me knowing it

I have filed a complaint with the Better Business Bureau, Hotel.com, left a horrible review on your company website, and now sending my complaint. Even according to your own website, which I attached a picture of where it says THIS PROPERTY IS A SMOKE FREE PROPERTY. I have never in my life stayed in a hotel like this before. I will never stay at this hotel again. I have friends and family that live in this area, and I promise you they will tell others NOT to stay there ever. The hotel seriously needs an update. Your bedspreads look like they are turning yellow.

To Whom it May Concern: I stayed at your Express Inn & Suites in Palestine, Texas for the weekend 12/3/21. I will never use Hotel.com or ever stay at your hotel again. At first Hotel.com booked me a smoking room, I honestly thought you could not stay in smoking room anymore. The person that checked me in lied to my face. I asked her if the room was clean and not smell like smoke. I walked into the room, and I could smell was the smoke. I ran 1 errand before I "stayed in the room" for long. I went to ask if there was another room, because I have medical conditions that it would have been hard for me to stay in that room. I went to get my stuff out of the smoking room and moved into another room. (By this time, I was already wishing I had NOT even booked this room). So, she moved into another room. She didn't tell me that housekeeping would be coming by early in the morning, okay it was around 9 am. I honestly didn't think that they would be coming by that early because checkout is 11. After getting woke up by housekeeping, I got up and started my day. When I got back to the hotel, my plastic card would not open my door, so I had back down to the office, and have my key reprogrammed. I was told if you are not in room throughout the day, this happens. OKAY I HAVE STAYED AT OTHER HOTELS IN THE PAST, and never in a million years have I ever heard that. When I got back into the room, I felt really like someone had been in my room. I went to lay down and found a LONG black curly hair on my pillows; no one I was around on Saturday has LONG black curly hair. The people staying at the hotel was so loud Saturday night, partying and BBQ. I didn't think hotels ALLOWED BBQ grills to be used outside. This group of people had so many people at their room, I could not park in front of my room. Sunday morning, I got up around 8am, got dressed, put everything back in my car, and then I checked out of the hotel. I told the person that was working on Sunday, thank you for the WORST stay in a hotel that I have ever had and walked out. I have family and friends that in the area, I honestly should have stayed with them because of this hotel. There is rust all over the fridge, I was going to get some things to put in there for snacks and drinks, which I am grateful that I decided not because I would be afraid of catching something.

Desired outcome: money back

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5:14 am EST
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Hotels.com Price matching policy

Hotels.com claim that they have a price match policy where they will honour your lower pricing if you find one. I found on on nov 12. They confirm that they will refund the difference of 181 pounds 72 hours upon check out. See e-mail. I follow up 72 hours upon check out and they say they can't do it because the hotel doesn't agree to it. Confirmation e-mail says nothing about hotel confirming to agree to that policy. It is a hotels.com policy and not a hotel policy and hotels.com should refund it

Desired outcome: Refund of 181 pounds

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4:11 pm EST

Hotels.com Hotels.com Customer Service

I have called over fifteen times trying to get this resolved, but no one, not even a supervisor, will take care of. Upon making my reservation, I was to enter a code that would give two stamps for every night of the stay, yet there was no place to insert the code. I am trying to get the code instated, but instead I am getting the run around. Now, I am being ignored and placed on hold for long periods of time instead of resolving the issue. I have been calling since 11/28 - to current.

Desired outcome: Honor the discount code you provide

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12:47 pm EST

Hotels.com Misrepresentation of advertisement

The company sent an advert for a Black Friday deal. But the code was not admissible based on the websites opaque design that deceives customers. Don't use this company. The customer support is non existent and even has the audacity to suggest that Hotels.com does not have a complaints department. I was cut off from a conversation once and was not dealt with with in a proper manner. I mean what company would be allowed to operate!

Desired outcome: Transparency and a uk customer service department

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1:30 pm EST
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Hotels.com Misadvertisement

I Booked a hotel reservation for Radisson Blu Downtown Minneapolis only to have it change completely to the Royal Sonesta Hotel, a difference of almost 10 miles, that, changes my weekend plans entirely. Called customer service and all they can do is cancel which will result in my having to pay for a night either way. No refund offered for false advertisement

Desired outcome: Utilize other services

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10:54 pm EST

Hotels.com Refund of Hotel Fee's

I made a reservation with Hampton Inn in Chicago. When I saw the price of $192.30 I went on to cancel my booking. I hit the cancelation button several times and kept receiving an error. I was under the impression that nothing was booked. I never received a confirmation or cancelation email. I went on to book two other hotels but had to cancel those. I received confirmations and cancelations emails. I went on my trip to a funeral with another reserved hotel. When I returned home I noticed the money had been taken out of my account. After three tries to get my money back speaking with several agents and providing the charge I still was unable to get my money back. I have asked several times to speak with a manager and I've been told one will call me. I have received no calls from a manager. I am on disability and I don't have that money to give away. I feel this company is being unfair. I would not have just not shown up knowing I would be charged for the hotel. That's why I immediately hit cancel when I saw the price. I would not keep calling to get my money back if I felt that I did not try to cancel this booking. By not receiving the emails I did not know the room was still booked. I need that money for medication. I am asking you to please refund my money. I have no other money until the end of the month. During these trying times with COVID, money can not be wasted. Please, I am asking you to return my money.

Desired outcome: Refund of my $192.30 on a room I had no idea was booked or not cancled

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4:45 pm EST
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Hotels.com Customer service, coupons

I was given a coupon for my hotel I booked that was cancelled due to covid 19 I have been trying to re book this hotel for 6 months now and have not receive any results from the customer support, I have been lied to, ignored and mislead and my coupon is 2 months away from expiring and I am still without help from anyone.

I have contacted several agents and been promised what I am trying to do is possible and can be booked.

I want to book for April next year and use my coupon now yet it will not work, I need an answer or a refund but now no agents will respond to me clearly trying to scam me out of my money, unacceptable and it I'll be making a further complain to the board.

Desired outcome: REFUND

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1:57 am EDT

Hotels.com Hotels.com pricing inconsistency cost me over $100 in added fees

I reserved a recent stay at an Israeli hotel using my laptop browser. I was quoted a price. I notified friends who would be joining us, and they reserved the same hotel, same dates, same room, same price with one exception. They used the hotels.com app on their mobile device. They received a 10% discount in the process.

It appears that this is their policy, and is unfair to registered members. The hotel is not responsible for this inconsistency, and hotels.com is unconcerned.

My complaint: Reference number. [protected]
Ramot Resort Hotel October [protected]
my cost 2, 637.21 Israeli shekel + 17% VAT. Our friend's cost was the same as ours, but they recieved a hotels.com 10% discount which, in effect resulted in their booked price as having included VAT.

Desired outcome: I request a refund id 448.33 shekel which I view as my punishment for using my laptop to reserve tax

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Update by Peter Yurowitz
Nov 03, 2021 2:02 am EDT

There is no difference in costs to jotels.com when a reservation is made using a mobile app, or a computer browser. I resent being punished for a ridiculous policy and request a refund. In addition, this is the response I received on October 12, 2021:

"Hello Peter,

Thank you for contacting us regarding your refund request for your itinerary [protected].

We know how important this for you. Please be advised that your reservation was booked a postpaid where in the hotel is the one collecting the payment directly. In this case, we suggest you to contact the hotel directly at [protected] for further assistance.

Thanks for choosing Hotels.com.

Sincerely,

Marwin M.
mnlmmicua2
Hotels.com Customer Support Team"

Totally unacceptable!

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Hotels.com Customer Reviews Overview

Hotels.com is a popular online booking platform that offers a wide range of accommodation options to travelers around the world. With a user-friendly interface and a vast selection of hotels, resorts, apartments, and vacation rentals, Hotels.com has become a go-to site for many travelers looking for affordable and convenient lodging options.

One of the most significant advantages of using Hotels.com is the extensive selection of properties available on the site. Whether you're looking for a budget-friendly hotel or a luxurious resort, you're sure to find something that suits your needs and preferences. Additionally, Hotels.com offers competitive pricing, making it an excellent choice for travelers looking to save money on their accommodations.

Another positive aspect of Hotels.com is the site's easy-to-use interface. The platform is designed to be user-friendly, allowing travelers to search for and book their accommodations quickly and easily. The site also offers a range of filters and sorting options, making it easy to find the perfect property for your needs.

Hotels.com also offers a rewards program that allows users to earn free nights and other perks for their bookings. The program is easy to use and offers significant benefits for frequent travelers.

Overall, Hotels.com is a reliable and convenient platform for booking accommodations. With a vast selection of properties, competitive pricing, and a user-friendly interface, it's no wonder that so many travelers choose to use Hotels.com for their lodging needs.

Hotels.com In-depth Review

Website Design and User Experience: The website design of Hotels.com is clean and user-friendly, making it easy to navigate and find the information you need. The search function is intuitive, allowing you to filter results based on your preferences. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Availability: The booking process on Hotels.com is straightforward and quick. The website provides real-time availability, allowing you to easily find and book hotels that suit your needs. The confirmation process is prompt, and you receive all the necessary details via email. Overall, the booking process is seamless and reliable.

Pricing and Value for Money: Hotels.com offers competitive pricing and great value for money. The website provides a range of options to suit different budgets, from budget-friendly accommodations to luxury hotels. Additionally, Hotels.com often offers special deals and discounts, allowing you to save even more on your bookings. Overall, the pricing is reasonable, and you get good value for your money.

Customer Service and Support: Hotels.com provides excellent customer service and support. The customer service team is responsive and helpful, addressing any queries or concerns promptly. They are available 24/7, ensuring assistance whenever you need it. Whether it's a change in booking or a request for additional information, Hotels.com's customer service is reliable and efficient.

Hotel Selection and Quality: Hotels.com offers a wide selection of hotels across various destinations. The website provides detailed information about each hotel, including amenities, photos, and customer reviews. This allows you to make an informed decision and choose a hotel that meets your preferences. The quality of the hotels listed on Hotels.com is generally high, ensuring a comfortable and enjoyable stay.

Loyalty Program and Rewards: Hotels.com has a loyalty program called "Hotels.com Rewards." This program allows you to earn rewards nights for every 10 nights booked through the website. These rewards can be redeemed for free hotel stays, providing added value to frequent travelers. The loyalty program is easy to join and offers great benefits for loyal customers.

Mobile App Functionality: Hotels.com's mobile app is user-friendly and offers a seamless booking experience on the go. The app allows you to search for hotels, compare prices, and make bookings easily. It also provides access to exclusive mobile-only deals, ensuring that you get the best prices. The app's functionality is smooth, making it convenient for travelers who prefer booking through their mobile devices.

Additional Features and Services: Hotels.com offers additional features and services to enhance your travel experience. These include the option to book flights, car rentals, and vacation packages, all in one place. The website also provides helpful travel guides and recommendations, helping you plan your trip effectively. These additional features make Hotels.com a comprehensive platform for all your travel needs.

Transparency and Trustworthiness: Hotels.com is known for its transparency and trustworthiness. The website provides accurate and up-to-date information about hotels, ensuring that you have all the necessary details before making a booking. The customer reviews on the website are genuine and reliable, giving you insights into the experiences of previous guests. Hotels.com's commitment to transparency and trustworthiness instills confidence in users.

Overall Rating and Recommendation: Overall, Hotels.com is a reliable and user-friendly platform for booking hotels. With its intuitive website design, competitive pricing, excellent customer service, and wide selection of hotels, it offers a seamless booking experience. The loyalty program and additional features further enhance the value provided by Hotels.com. Whether you're a frequent traveler or planning a one-time trip, Hotels.com is highly recommended for its reliability, convenience, and overall quality.

How to file a complaint about Hotels.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hotels.com. Make it specific and clear, such as "Incorrect Billing on Hotels.com Reservation" or "Unresponsive Customer Service at Hotels.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as booking issues, customer service interactions, discrepancies in charges, problems with the hotel stay, or any misrepresentation of hotel amenities. Be sure to:

  • Describe the nature of the issue with Hotels.com in detail.
  • Include any relevant transaction details, such as reservation numbers, dates, and amounts.
  • Explain the steps you have taken to resolve the issue and any responses received from Hotels.com.
  • Discuss the personal impact of the issue, such as inconvenience, financial loss, or disruption to your travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with Hotels.com. Do not include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from Hotels.com, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically achievable and clearly expressed.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Hotels.com on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Hotels.com.

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Contact Hotels.com customer service

Phone numbers

800 246 8357 800 807 6641 More phone numbers

Website

www.hotels.com

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Use this comments board to leave complaints and reviews about Hotels.com. Discuss the issues you have had with Hotels.com and work with their customer service team to find a resolution.