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4.1 4134 Reviews

Hotels.com Complaints Summary

52 Resolved
898 Unresolved
Our verdict: If considering services from Hotels.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:02 pm EDT
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Hotels.com Paid cash on a reservation and was also charged on my credit card

Paid cash on a reservation and was also charged on my credit card My booking at the four points Sheraton South winds Memphis Tennessee I paid cash at checkout and my credit card was also charged and the lady at the desk says it was charged prior to me checking in even after checking pay at property.So I paid 306.19 At check out in cash and my credit card was charged for 306.19. Itineary #

[protected] dates of stay check in October 8th check out October 10th

Desired outcome: Refund of Double payment

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6:20 am EDT

Hotels.com Tesco Club Card Boost

Hi,

Converted my Tesco Voucher to Hotels.com/Tesco boost.

I received six vouchers for a value of €15 each and found I could

only use one voucher per booking.

I would request a refund of the following vouchers as it would take me

six holidays with a discount of €15 each to use these vouchers

I have always used Tesco Boost with Bord Gais and they took all vouchers.

Please contact me on :

[protected]@outlook.ie

Kind Regards

Dorothy

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4:01 am EDT
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Hotels.com Booking [protected]

Good Morning,

I want to express my deep regret of booking with expedia.

I booked a room that was supplose to be payment on arrival, I was charged by hotel the next day.

as explained to hotel and expedia I had an medical emergency and my friend was in hospital so I needed to cancell the booking and get my money back for medical expenses.

On Satirday 22/10/22 I was called by someone from expedia. and she cancelled my booking explaining to me that she just spoke to the hotel and Moyra at the reception is authorising my refund and I should call hotel to find out as to when I will be getting this money (£130). When I rung the hotel I was made to feel like a liar, was told I am making it all up and that Moyra has no authorisation to approve my refund. I asked for email confirmation but I was assured I will receive it soon. I STILL DIDNT!

They are refusing to give me my money back as well as my room is now cancelled.

I expect my money back urgently as I was promissed as I urgently need it.

I ask you to look into this please as because the booking is now cancelled there is absolutely no way to get to anyone over the phone

Desired outcome: I would like to get my money back!

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12:26 pm EDT
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Hotels.com Hotel Booking which was cancelled by the hotel.

My booking was confirmed on 14th September 2022 (confirmation number [protected]). On 20th September 2022 the booking was cancelled by the hotel because of flooding. They said that the refund would be made by you as soon as you had processed their cancellation request. I am still waiting for my refund to be credited to my credit card account over a month later.

Furthermore, the virtual agent simply doesn't work - even with my confirmation number, itinerary number and email address it could not find my booking, and there is no easy number to call on.

At this stage I simply feel that I could not use your company again.

Please contact me on [protected]@yahoo.co.uk

My name is Simon Linley.

Many thanks.

Desired outcome: My refund of £360 to be made as soon as possible.

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4:37 am EDT

Hotels.com Hotel Reservation

My name is Gustavo Andrade Marzolla and I made a reservation through Hotels.com to stay in a Hotel in Berlin from Nov 06-Nov 11. – Itinerary [protected]

During my booking it was clearly stated in the Hotels.com website that the room had a bathtub. (I have a screenshot to prove - attached)

However when I contacted the Hotel to confirm they said the type of room I booked do not have a bathtub.

I flagged the Issue to Hotels.com support on the chat and they leave me hanging without giving me a final answer. Waited for more than 30 minutes and nobody responded to me.

Desired outcome: I would like Hotels.com to cover for the upgrade for the room that has a bathtub since these are part of the amenities promised when I booked the room

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2:46 pm EDT

Hotels.com Customer support caused me to lose more money than if I had not used them

I booked and prepaid a hotel for 2 nights Phoenix through Hotels.com. The day before, my brother-in-law called about his kid having a contagious respiratory infection. I immediately went online to cancel. It said I was past the window of full refund and woudl have to pay $211. I contact customer support about this issue and spent an hour. They said that if I canceled then, I would lose my ability to get a refund and I should wait. I called again the next day and started the same thing over. They told me that my request was in. I asked if there was anythign to do as I did not want to lose the full amount of $$. In the end, I was denied a refund and was never reimbursed for the $482 that I prepaid for the hotel (The Eagle Inn). This is a shameful practice.

Desired outcome: I would like to reimbursed for the second night.

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12:55 pm EDT

Hotels.com Accomodation

Good evening,

I book a room through yourselves at the Stukeley Hotel, Church Road Huntingdon.

I stayed there on Wednesday Evening at a cost of £89.01

Reservation Number [protected]

I had the displeasure in staying in room 5

the bathroom on this room was a health hazard.

I cannot believe you would advertise this accommodation through your organization, I would like a full refund, I will also be forwarding the photos I have taken on to the health authority.

Desired outcome: Refund, and the property taken of your web site

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1:46 am EDT
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Hotels.com Booking at ersoy aga

Hotels.com sent me to the worst hotel or room I have ever seen.

Hideously tobacco stained and smelling of nicotine and open sewers.

The furniture was the most worn out I have ever seen.

The bed was little more than a dent filled with springs.

The toilet had deep black mould all over.

There was an open drain and a shower head at ground level which only had cold water coming out.

On arrival the receptionist said we had no booking, I showed him the confirmation, they put us in a triple single room. Assuring us we would have a double the next day.

My partner fled the hotel in tears which resulted in us being in separate hotels as the WiFi in the ersoy aga did not work.

There were people on the fire escape in the early hours and my room door handle was tried.

The lock was a flimsy knob unconnected with the actual lock.

I will be actively mounting a campaign on every social media platform I have, Facebook, twitter, Instagram, reddit. Should this not be resolved.

We are now in a hotel called mostar, 2 minutes walk from the hellhole that I'd ersoy aga. I left quietly and left the key on the bed as this seemed more like an organised crime centre than any hotel I have ever been in and I was scared for my safety as when I complained at the WiFi not working I was spoken to in turkish or Russian and whilst I may not have understood the words the gist of it was go away, aggressively.

I have upwards of 100mb of photographic evidence of the nightmare.

Desired outcome: Refund in total, £175.Do not send any other customers to this terrible terrible place.I have seen better looking hellhole prison on TV and this is not fit for human habitation

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10:04 am EDT
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Hotels.com Booked condo and Hurricane Ian made me cancel

I've called and emailed hotels.com and Harbour Resort Properties, I booked a condo on 9/3, my stay was for 9/25-9/30. I did not know at the time a hurricane would be coming on my dates of stay. Their was a state of emergency issued 9/24 for State of Florida. I called Harbour Resort properties to cancel as if would of been unsafe me to stay at their property, they said they would make special exception because of the hurricane and refund. Then I received an email from them saying they didn't realize I booked through hotels.com and to cancel through them. I immediately called hotels.com on 9/24 I did not hear anything from hotels.com for a week so called again on 10/1. Apparently nothing had been done with my 1st call. An email said they will not refund me. This is unjust and unfair. It was a catastrophic hurricane It would of been deadly for me to stay at their property. I am demanding a refund. I paid through paypal.

-Nancie Ennis

Desired outcome: Total Refund

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4:51 pm EDT

Hotels.com Filthy hotel conditions

I booked a hotel stay thru hotels.com; stay was 9/30/22 at the Quality Inn -7125 Miller Lane, Dayton, OH. This was the dirtiest hotel room we’d ever seen. Men’s used underwear with an inch of dust on them located in hotel closet. All surface areas were corroded with dust, food particles: Every door knob, light switches, thermostat, phone, lamps. Red blood or marker on comforter, yellow round spots on comforter like oil spills never laundered. I used half a container of Clorox wipes & nearly touched the surface. Since we were exhausted, I went to front desk next morning w/pictures & when I mentioned the blood on comforter, the response was, “well it’s not fresh.” After speaking w/other patrons, a female misrepresented herself as the manager during my request for a manager. She implied that because I booked my visit thru a 3rd party vendor, that’s why we had an unclean room. The amount of grime that engulfed every basic surface area was unacceptable to the point of seeming like aside from sticking towels & pulling the covers on a bed, it hadn’t been cleaned in months. I am disillusioned by this stay that wouldn’t have been acceptable for an animal let alone my family. The staff could have cared less about my photos or concerns of the deplorable conditions I’d expect in a third world country. Additionally I’m appalled by the response of overall laughter to the underwear in ironing board coat closet that clearly were there for months. I washed headboards, counters, even the photos I posted of surface areas were after I used at least 1 wipe…the phone was the first thing I cleaned & I wish I hadn’t b4 I took the photo. Worst stay ever…it my our first time trying a Quality Inn that was anything but quality. When I mentioned that their website prides itself on advising that they are up to Covid standard cleaning, the response I got from the one who impersonated her self as the manager was and I “Cove it is over. Maybe this area of Dayton simply doesn’t care about a customer response & that was reflected among all staff.

Desired outcome: I would like to be compensated for this stay that the Inn advised they couldn’t do anything nor did they care due to my booking thru hotels.com.

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2:19 am EDT
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Hotels.com Payment made, the property didn’t provide the access

The private apartment in Cambridge, UK, was booked for 3 nights, 20/09/22-23/09/22, paid online.

But on the date of check in the property didn’t provide the key and despite non stop calls didn’t answer the phone. As advised by Hotels com helpful desk staff the refund was claimed by me, however by now the hotels com haven’t got the approval from the properly and reminding me of the non refundable rate. However, obviously it’s not my fault. If the property had confirmed the stay by providing the key to the apartment, I wouldn’t have claimed the refund. Why should I pay?!

Desired outcome: Refund

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9:21 pm EDT
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Hotels.com Booking and funds taken but no availability

I made a booking ref [protected] but the owner of the lodge I have booked advises me they are fully booked.

they have taken 50% of the fee and not refunded

Mark Beckett

Desired outcome: full refund

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6:27 pm EDT

Hotels.com Unauthorised credit card charges

Coventry hotel booking made cost £148, used Clubcard vouchers of £150, also got charged further £25 on my credit card, so I actually paid / got charged £175 for a room at £148. Not acceptable. I have put a complaint in and have been told it will take 72 hours for someone to get back to me. If no one gets back to me I will go across the internet and explain what u done and tell all future customers to stay away from hotels.com and you con people out of extra money over and above the stated room rates, even though they are more expensive then other websites but as I had Clubcard vouchers I decided to use you and make benefit of the voucher. Never again unless u resolve my complaint. I will give u 72 hours before I start going throughout the internet and explain what u done and tell all future customers to stay away from hotels.com and use other websites instead. One bad review can cause a lot of damage and it would be cheaper to just resolve my complaint and refund me the money back.

Desired outcome: Refund me the £25 charged to my credit card or give me £25 credit on my hotels.com account

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4:58 pm EDT

Hotels.com Unauthorised account debit

ATTENTION OF THE MANAGER.

Hello,

I refer to your response regarding a refund due to me. Please be advised that following our conversation, I was not asking if a refund was possible, I was asking that my money is refunded as soon as possible as you failed on your policy.

The statement on your site was for me to put details of my card as to reserve the room and I clearly chose the option to pay on the date of checking in. I even went on your site to change my checking date to a later but to my surprise and amazement, you had debited my card days before my check in date. All these were done via your site.

Your action greatly affected my finances and disrupted my travel arrangements with my family.

You said you contacted the manager of the said property and are unable to wave the cancellation. My bone of contention is why was my card debited against our agreement. I clearly stated that payment will be made on the date of checking in but you failed to honour your part of the agreement and instead went ahead to debit my card.

Be advised that there was no current rules and restrictions for my reservation that should be a barrier for you refunding back my money, it was you that had failed on your policy.

Following your e-mail, I followed my part of the agreement by supplying my debit card against the reservation with clear instructions to make payment upon arrival to the property, but you failed as you allowed my card debited prior to me arriving on the property. For these reasons, it is you that have failed, and I will do anything and even go as high as I can to get my refund.

I will suggest that you look into this again and refund my money taken from my account illegally. I will not be contacting the property directly anymore as I had spoken to them, and they referred me back to you because the initial reservation was made via your site.

I have informed friends and families to not trust and ignore what you write on your site. If this is not resolved, I will also be writing a review on your site and contacting your Managing Director amongst other things.

I await your urgent response.

Thanks

Michael BO Anifowosoe.

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12:49 pm EDT
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Hotels.com A confirmed booking that was denied by the hotel

Reference confirmation number is [protected]

Booking confirmed at VOI Arenella Resort, Sicily from 12/09/22 to 17/09/22, in the name of Julianne Adamo

Having travelled through Europe and having booked a number of hotels through your web site (my wife Julianne has been a member for some 20yrs,

we arrived at about 5.30pm at VOI but was told that they did not have our booking. However, that morning we received an email from Hotels.com sent from VOI advising that we can check in on their APP. The duty manager was adamant that Hotels had not advised and subsequently no room was reserved, and they were fully booked. Naturally we were angry and after much argument requested that could they assist in seeking alternate accommodation or even use their wifi connection. We were asked to leave the premises as we were not clients. This has been a very distressing experience and I ask is Hotels at fault or VOI. What is further worse, were charged yesterday on the assumption we occupied the premises. We seek refund of the fees paid and compensation from either Hotels.com or VOI. Tony Adamo

Desired outcome: Refund of fees paid plus compensation created for seeking alternate accommodation and emotional stress.

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4:18 pm EDT
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Hotels.com Reembolso de reserva

Necesito se me realize un reembolso de una reservacion con numero de itinerario [protected] a nombre de georgi rafael cervantes fonseca la cual fue cobrada de la tarjeta de credito /¡(cuatro ultimos digitos 3779)en el hotel caribean palm village resort, al momento de llegar el señor georgi no aparecia ninguna reserva a su nombre.

Agradezco se reembolse el dinero lo mas pronto posible

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3:19 pm EDT
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Hotels.com Best western plus, Caldwell, Idaho

Confirmation #:[protected]

Aug 26, 2022 - Aug 30, 2022

REFUND REQUEST:

I am going to request a refund for this reservation due to the Management abuse and very intolerable actions. We reserved a suite and after then were told that they did not allow dogs

I am going to request a refund for this reservation due to the Management abuse and very intolerable actions. We reserved a suite and after then were told that they did not allow dogs in the suites, they front desk person told us we could bypass that rule by claiming our dogs were Therapy dogs, we signed their dog policy (we are 81 yrs old) not very literate about rules for animals as we almost always travel in our motorhome, however my husband has had 2 heart attacks in 2 yrs, with open heart surgery. Our traveling with the pandemic and then the health issues were completely out. My granddaughter was getting married in Caldwell, Id and we wanted desperately to attend. We have 2 senior dogs and we decided to drive and take our pets with us. We stayed our first night in Winnemucca Inn, Winnemucca, NV with not problems in a pet friendly hotel and room.

We arrived in Caldwell and as above were allowed to occupy the suite (my husband’s health has affected his sleep pattern and the suite would have allowed him to rise without disturbing me) unfortunately there were maids, cleaning crew all over maybe (10 people) on the same floor we were to occupy and one of my dogs barked while we be out bringing the luggage in so, management kicked us out of the suite and told us the only room available was a double queen. I was so upset, crying and wanting to leave (having a major breakdown) my husband calmed me and we decided to take our dogs out... the door leading outside next to our room would not allow you to get back in and you would be required to walk ALL the way around the building enter the lobby and walk to our room at the end of the hallway. The manager was advised he tried to fix the lock, then call maintenance and by that time we decided we would ck out a try for other accommodations, the manager was very rude, unaccommodating and lacked any kind of customer service skills. He just wanted us to shut up get in the room and deal with the issue. I am still traumatized by this encounter as we have stayed at many Best Westerns and never had an issue as this. We did not stay one night at this Hotel and I want to be reimbursed at the very least for my pain and suffering in this issue. I have not even been able to think and deal with it until this day. Please help 2 senior citizens, with health issues and refund our monies paid. Oh, and as we were discussing this situation with the manager he stated if our pets were left in the room alone, he could have them taken from the room by the sheriff! Can see how heated and uncomfortable this became for us. I have never, ever had issues like this

Linda Wheeler [protected]

[protected]@yahoo.com

Sep 6, 11:55 AM

Desired outcome: Full refund from Best Western Plus, Caldwell, Idahowe did not stay any nights

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6:22 pm EDT
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Hotels.com Best Western Plus the Inn at Hampton bk# [protected]

I had a booking from Sept 2-6th it was a horrible experience for my husband myself and two stepchildren. We got our room on the 2nd in the late evening. it had a horrible musty odor. It was not clean at all. Hair in the sinks and tub. We let that pass and morning went down to breakfast the one gentleman working the breakfast all alone was horrible to the guest very short and rude. We went back to our room and discover we had no Wi-Fi. I needed to work and was unable to. We had no tv and when we called down we were told basically two bad sorry we have nobody that can come check it out. How do you stay in such a small room with two children and no tv or ability to get your work done. We asked for clean towels and were told they had no way of bringing us towels and that we need to order towels the day before. I sent my husband all the way to the desk and demanded fresh towels. We then go to make the bed since they do not clean your room, but every 5 days and we found the most disgusting bed I have ever seen and could not believe they expect to have guest sleep on that. pictures will be added it was stained with period blood,

we asked for another room and were denied. this was obsured and more than anyone should have to tolerate, and this is not good guest services. I had to cut our time short with the children and leave for another hotel an additional cost not expected or welcomed. I would really appreciate an amicable resolution. I have been using hotels.com for years and never had this experience and never want it again. if this is the type of hotels you promote, I will have to look elsewhere from no one. I truly am horrified over this experience and really hope you will make it right for us. We lost a day with our children due to having to get work done that was supposed to be done while at the hotel and we had to use our reward night we earned and had plans for in the near future now we lost that too.

Desired outcome: We would like our accommodations refunded from this trip pleaseWould you sleep on that bed or have your children sleep on that bed. disgusting

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5:53 am EDT
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Hotels.com Customer Services

I booked Hampton by Hilton @ Gatwick on 30th April 22 via Hotels.com, using a Tesco voucher and credit card for remaining balance. The reason for the booking was that I had an early flight the next day. the flight was changed to another time/day so asked for the booking to be ammended as the return flight meant i was arriving very late so needed to stay in the hotel at the other end of the break abroad. Hotels.com stated that ammends could not be conducted on line when using a voucher but advised me to cancel and then rebook. I followed through with the instruction. They did not then allow me to rebook without paying the full price myself and refusing to credit me back the amount i had used in both vouchers and money to rebook. Hilton refused to credit back as stated they do not honour a cancellation only ammends. I was left out of pocket and Hotels.com continue to state that as the booking had been cancelled and i am not entittled to a full refund or a rebooking. Hotels.com instructed me to cancel. I did not want to cancel but only ammend. If the ammend had taken place then Hilton would have honoured the change. Hotels.com response and handling of the whole incident has been appalling continiously denying this is their fault despite providing evidence to the contrary. I had to book another hotel using my own money and Hotels.com are still refusing to provide a refund even if it is a credit against my account for a future booking as i am flying 3 times in the next month. What is ask for is reasonable and fair but Hotels.com is refusing to co-operate and denying any wrong doing. Customer Service teams are clueless and provide nothing less than typical text book replies that do not resolve the issue that is still outstanding 6 months later. How do i escalate this please apart from write to the chair of Expedia in Texas USA. Kind Regards Denise Pieri

Desired outcome: Credit against my account for the same value and compensation for lost off time, energy and effort demonstrated by myself in dealing with incompetent customer service at Hotels.com

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1:36 am EDT
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Hotels.com Hotels.com lied on their description and simply ripped me off $185

I was a long time customer for hotels.com and I booked a hotel from there with an early check-in included, when I showed up they refused to honor the early check in and asked me to come 7 hours later, while clearly putting early check In in there the hotel was $65 overpriced than other hotels and I picked it for the early check in feature upon calling hotels.com they said they can’t do nothing after 30 mins of going on and off they hang up on me, agent name was Camille really terrible customer service, they’ll never have your back

Desired outcome: Refund my book, do better

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Hotels.com Customer Reviews Overview

Hotels.com is a popular online booking platform that offers a wide range of accommodation options to travelers around the world. With a user-friendly interface and a vast selection of hotels, resorts, apartments, and vacation rentals, Hotels.com has become a go-to site for many travelers looking for affordable and convenient lodging options.

One of the most significant advantages of using Hotels.com is the extensive selection of properties available on the site. Whether you're looking for a budget-friendly hotel or a luxurious resort, you're sure to find something that suits your needs and preferences. Additionally, Hotels.com offers competitive pricing, making it an excellent choice for travelers looking to save money on their accommodations.

Another positive aspect of Hotels.com is the site's easy-to-use interface. The platform is designed to be user-friendly, allowing travelers to search for and book their accommodations quickly and easily. The site also offers a range of filters and sorting options, making it easy to find the perfect property for your needs.

Hotels.com also offers a rewards program that allows users to earn free nights and other perks for their bookings. The program is easy to use and offers significant benefits for frequent travelers.

Overall, Hotels.com is a reliable and convenient platform for booking accommodations. With a vast selection of properties, competitive pricing, and a user-friendly interface, it's no wonder that so many travelers choose to use Hotels.com for their lodging needs.

Hotels.com In-depth Review

Website Design and User Experience: The website design of Hotels.com is clean and user-friendly, making it easy to navigate and find the information you need. The search function is intuitive, allowing you to filter results based on your preferences. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Availability: The booking process on Hotels.com is straightforward and quick. The website provides real-time availability, allowing you to easily find and book hotels that suit your needs. The confirmation process is prompt, and you receive all the necessary details via email. Overall, the booking process is seamless and reliable.

Pricing and Value for Money: Hotels.com offers competitive pricing and great value for money. The website provides a range of options to suit different budgets, from budget-friendly accommodations to luxury hotels. Additionally, Hotels.com often offers special deals and discounts, allowing you to save even more on your bookings. Overall, the pricing is reasonable, and you get good value for your money.

Customer Service and Support: Hotels.com provides excellent customer service and support. The customer service team is responsive and helpful, addressing any queries or concerns promptly. They are available 24/7, ensuring assistance whenever you need it. Whether it's a change in booking or a request for additional information, Hotels.com's customer service is reliable and efficient.

Hotel Selection and Quality: Hotels.com offers a wide selection of hotels across various destinations. The website provides detailed information about each hotel, including amenities, photos, and customer reviews. This allows you to make an informed decision and choose a hotel that meets your preferences. The quality of the hotels listed on Hotels.com is generally high, ensuring a comfortable and enjoyable stay.

Loyalty Program and Rewards: Hotels.com has a loyalty program called "Hotels.com Rewards." This program allows you to earn rewards nights for every 10 nights booked through the website. These rewards can be redeemed for free hotel stays, providing added value to frequent travelers. The loyalty program is easy to join and offers great benefits for loyal customers.

Mobile App Functionality: Hotels.com's mobile app is user-friendly and offers a seamless booking experience on the go. The app allows you to search for hotels, compare prices, and make bookings easily. It also provides access to exclusive mobile-only deals, ensuring that you get the best prices. The app's functionality is smooth, making it convenient for travelers who prefer booking through their mobile devices.

Additional Features and Services: Hotels.com offers additional features and services to enhance your travel experience. These include the option to book flights, car rentals, and vacation packages, all in one place. The website also provides helpful travel guides and recommendations, helping you plan your trip effectively. These additional features make Hotels.com a comprehensive platform for all your travel needs.

Transparency and Trustworthiness: Hotels.com is known for its transparency and trustworthiness. The website provides accurate and up-to-date information about hotels, ensuring that you have all the necessary details before making a booking. The customer reviews on the website are genuine and reliable, giving you insights into the experiences of previous guests. Hotels.com's commitment to transparency and trustworthiness instills confidence in users.

Overall Rating and Recommendation: Overall, Hotels.com is a reliable and user-friendly platform for booking hotels. With its intuitive website design, competitive pricing, excellent customer service, and wide selection of hotels, it offers a seamless booking experience. The loyalty program and additional features further enhance the value provided by Hotels.com. Whether you're a frequent traveler or planning a one-time trip, Hotels.com is highly recommended for its reliability, convenience, and overall quality.

How to file a complaint about Hotels.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hotels.com. Make it specific and clear, such as "Incorrect Billing on Hotels.com Reservation" or "Unresponsive Customer Service at Hotels.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as booking issues, customer service interactions, discrepancies in charges, problems with the hotel stay, or any misrepresentation of hotel amenities. Be sure to:

  • Describe the nature of the issue with Hotels.com in detail.
  • Include any relevant transaction details, such as reservation numbers, dates, and amounts.
  • Explain the steps you have taken to resolve the issue and any responses received from Hotels.com.
  • Discuss the personal impact of the issue, such as inconvenience, financial loss, or disruption to your travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with Hotels.com. Do not include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from Hotels.com, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically achievable and clearly expressed.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Hotels.com on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Hotels.com.

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Contact Hotels.com customer service

Phone numbers

800 246 8357 800 807 6641 More phone numbers

Website

www.hotels.com

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Use this comments board to leave complaints and reviews about Hotels.com. Discuss the issues you have had with Hotels.com and work with their customer service team to find a resolution.