In May 2019 I bought a flight ticket to Johannesburg South Africa, than I realised that the month was wrong so I quickly called to ament the date. I was made to pay an extra £250.00.
The reason for the journey was to visit my sister who was unwell physically. So I missed my flight and went to the French airlines who were very helpful but I was not able to pay the business class. I told them that my sister was very unwell and she had taken to much time trying to talk to me. Despite the cost I was with my sister for 6 days only.
I then phoned the travel agent and I spoke to Chris, who checked for flights for the following day. Since I had over spent, my daughter in Canada had to pay for my ticket.
I eventually returned to the UK, 3 days later my sister passed away. AS you can see, I was so heart broken and all I was thinking at the time was I should have stayed longer and I had no money. I had no money to fly to Zimbabwe because a day after I left she decided to go and see her family in Zimbabwe.
I was so affected and started work yesterday. I a struggling as we speak.
So today I called Chris Kane to ask him to refund me the airport taxes. He told me that the complaints department emailed him and told him that there was no rotund because I had not reported this earlier. 1. How could I have had thought about the air ticket when I was grieving and confused. He then said that I should have reported within 4 days.
2. I phoned the French airlines who confirmed that the money should be refunded because that money is for the airport and not his company told him that the money we were talking about was for the airport and not the agency
3. He told me that I would not get my money after he had said they work my figures and see what I would be refunded. He asked for both the tickets and I told him.
3. I have emailed him but still awaiting a reply
Can this be resolved the sooner the better because if I do not get a reply, I will take this matter to someone who will deal with you on my part.