The complaint has been investigated and
resolved to the customer's satisfactionResolved Honda Financial Services — do not apply principal payments
resolved to the customer's satisfaction
Honda financial makes it a pain to make principal payment. Their website does not allow for making principal payments, not does the website diplay anywhere the address where to mail principal payments. One has to be on the phone each and every time to have the payment reapplied to principle. Even when I sent the payment to the separate address they provide on teh phone for principal payment, my payment ( with the memo :PRINCIPAL ONLY) STILL got applied to both interest and principla. I am not sure WHY they think anyone would make additional payments if it does not reduce the interest. At any rate one has to spend 30 minutes on the phone each time when making a principal payment to get it applied (reapplied) correctly. It is a joke.