HomeGoods
reviews and complaints

This happened at the Fairlawn Ohio location on Tuesday August 2,2023. There were 3 circle shelves attached with 1 tag priced as 9.99 or 7.99 and then there was another 3 circle shelves but they were separated and tagged separately. When I asked about it while checking out they told me they were not sold as the set of 3 and tried blaming the truck they came off of because that’s how they are boxed. It’s not the trucks responsibility for them to take da them apart and price them individually. That is the employees in that stores responsibility. They would not give me the wrong price like any other store would. I just called to talk to the manager and she wouldn’t do anything and yet again blamed whoever loaded the truck it came off of. I went online and googled about Homegoods policy and they are suppose to honor wrong prices. will upload a pic of my receipt because that day I did buy things but not the shelves because of being denied wrong pricing. I can’t find cashier who rang me up and told me this, so I’m hoping receipt will allow you to find out.

The Fairfax/Fairoaks store location is charging customers for bags saying they are required because they sell food. There is a new tax on bags at the grocery stores, however, I think this store is trying to profit off the new tax. Home Goods is not a grocery store. In fact it doesn't matter if you are purchasing any of their little snacks or just dishes or pillows they still want to charge for a bag.

I think management is taking advantage of its customers.

I've tried reaching headquarters but to no avail. I and female family members have been in this store on different occasions over the past year and each time we have been followed and watched by management and staff. We have never stolen and we over heard conversations saying "watch her she might still"... I didn't believe it at first so I went in and had forgotten about prior experience and I was followed and watched by the very heavy set white female manager, the white staff with black hair, on 6-19-22... I left without purchasing and will never go here again, they watched me all the way out the door and didn't focus on the white people who could have been stealing...

The store on 7700 kendall dr . Only thread cashiers and line is over an hour long . Ridiculous

Location of store 6330 Lantana Rd Lake Worth, FL 33463

Since there is a shortage of shopping carts, people take other peoples carts with items already in them. It happened to me today after parking my cart outside of dressing room. Another shopper said the same thing happened to her she just stepped away to look at something and the cart was gone. A lady at the checkout apparently couldn’t find a cart and had trouble standing waiting on line. She was disabled and in pain.

Last week I couldn’t find a cart either and someone complained out loud their cart was stolen.

Please get more carts at this location right away! Thank you

On May 1, 2022 I visited HomeGoods at Hasting Ranch 3803 East Foothill Blvd. Pasadena, Ca 91107, the time was 16:14:55 or 4:14 PM.

I was called to a lane so I could make my purchase but I waited because the customer before me was struggling to load the items into their cart, no one behind the register offered to help this customer. The customer moved over so I could complete my purchase but I was hesitant because I felt I was still in the way. Two of the items were small metal tables, one of the metal tables which was very heavy fell toward me which I stopped with my wrist so the table wouldn't hit my head. When the table hit my wrist it hurt and I knew it would leave a big bruise which it did the following day, I have pictures which have been provided.

I was very upset and told the cashier that someone should have helped the customer with the items and that if the table had hit my head instead it could have knocked me out.

I was disappointed that no one behind the counter offered an apology to me or the other customer. I remember my cashier just gave me a blank stare. I am reporting this because I believe your company would be concerned if a customer has a negative experience at one of your stores.

Went to Port Washington, NY Home Goods, yesterday and purchased many items. I purchased two blankets for $14.99 in different colors. I decided to return the blanket in the peach color. The tags were secure and attached and the blanket was even on a hanger attached to the hanger were clear tags that secured the blanket to the hanger. Everything was intact and the blanket was still even in the Home Goods shopping bag. For some reason the receipt was not so clear, due to the register ink but the receipt was legible. The cashier was rude and unpleasant and called the manager making me feel as if I did something wrong. The manager was a male and just stood their like an idiot and did not acknowledge me and did nothing and walked away. The cashier told me the blanket was not returnable, due to the receipt issue. She saw that the receipt was still legible and that I had nothing to do with the printer that printed the receipt at the Port Washington store, yet she gave me trouble. This is the third time I was treated like crap at Bay Terrace that I almost want to avoid that store. I prefer going to College Point and other Home Goods stores because I find that most of the employees are down right nasty in Bay Terrace, I find this problem not with the senior citizen employees as they are always polite and the very young people are pleasant.

Hello I wanted to let someone know about a issue in the store shopping I spent an hour and a half looking for pieces to fill my new kitchen and I got to the register only to find out that the main piece that I spent time looking for I could not buy because I could not get the stand that goes with it the manager said that the stand is for the stores but if you’re advertising something in a specific way then the stand should be for sale I could not by the piece because I needed the stand it was not a situation where I can lay it down I needed to stand it up but I was unable to purchase it so the cashier says that I need to go to Hobby lobby to buy a stand it’s inconvenient to go to two different stores when I’m buying a piece from home goods why do I need to go to Hobby lobby to buy the stand to accommodate the piece I bought it from your store I didn’t ask for it for free I was willing to pay for it that needs to be revisited it’s a inconvenience to spend hours in your store looking for pieces only to get to the cash register and you’re not able to buy it because it no longer fits what you’re trying to do unbeknownst to you. thank you kindly

I went to home goods 3-25-22 I found a canvas that I absolutely loved! I been looking for the perfect decor wall picture for the longest and I finally found it. But it was too big to put in my car so the employe said she could hold it for 3 days.. So I went to go rent a U-Haul to pick

it up on the 27th as I go to the front counter to get it they end up telling me somehow they end up giving my order to the wrong person! I’m so mad because I wasted money on the u-haul ! And they acted like it wasn’t a big deal which it was for me because I absolutely I love the canvas & all the manger could say it’s just a human air mistake. This is very unprofessional and they need to double check before they just start giving orders to customers!

I purchased a carpet on February 28, couldn’t find the matching pieces so came to return on March 14. The item was unused in that duration however from the time we entered the store the manager at the location was in no mood for a return, behaved in a rude manner & said we put stains on. Since it was not used we had NO idea about stains. Why was the carpet not inspected for defects when rolled and given to us? What am I suppose to do with a $400 carpet that has stains? This could have been respectfully resolved. I am absolutely disappointed. I have purchased several things in the past from Home Goods & the first big item I buy turns out like this? Please resolve this issue. I will not accept this.

On 2/21, my best friend and I went to Homegoods located at 950 Renz Ln, Gilroy, CA 95020 who is managed by Kaley Lemon.

We picked up a comforter that was marked as $39.99 at the clearance section. As I went to the counter and ready to pay, I shared my excited about my find, they doubled checked and saw that the price is $99.99. They will not honor the price that was marked and kept apologizing.

I asked them if I didn’t say anything, would I have walked out with that sale price to which they responded “yes.” This store and the manager violated the California law for false advertisement. This manager and store should be discipline and I would need to hear a response. I will share this experience with my circle, until I get a response and an apology.

I was in the port Jefferson location to return a table cloth that i washed before I was going to use it and it came out with pulls all over it despite following the washing instructions on the package.

The manager couldn’t be bothered to come over and look at it or make any attempt to speak with me but rather told the cashier it couldn’t be returned because it was washed.

This is not right since there is no way of knowing how something is going to come out after washing it.

I wasn’t asking for a refund just a store credit.

I am very disappointed in how this was handled. I was blown off and disrespected.

Santiago. Bullied and verbally abused me when I attempted to return an unused candle on feb 7,2022 at 9 pm. Refused the return, despite it being in the original packing and The original bag. This was not a Christmas candle, and could be used at any time of the year. It’s fragrance apple pie. I am unhappy with the quality and fragrance or lack of fragrance in this candle. Jayline accused me of purchasing the candle in a closed HomeGoods in Bedford Massachusetts. I told her I bought it at the current store that we were in right now. She said why am I making such a big deal of a candle That cost $16.99. She asked the store associate what was wrong with me, could I speak English.? I was speechless because I was shocked that The manager, the person who is most likely to settle a dispute with a customer, was speaking to me in that bullying, type of voice that is mocking. She said, “have a nice eve honey.”She followed me around the store. I left the store wondering if I would ever shop at a tjx store again. I called customer service ; no one answers the phone.

They allowed a customer to bring in a large dog. Obviously a pet and NOT a service dog. I filed a complaint with the manager. She didn't care.

This company is selling a product that includes my printed material. I am the creator of this product and the copyright owner. They don't sell a complete product nor do they give me any credit for creating the product. I am asking them to cease and desist distributing my product without my permission. My partner and I own a site called Tarotcollectibles.com. We are the original creators and distributors of this product. I was made aware of this unauthorised product because their customers recognize my work and are complaining to me that they are not including a full tarot deck. Shame on Homegoods for stocking this type of product in their store. This deck was created in 2018 . Here's a nationally recognised tarot organization reviewing our deck, this is the bordered version but the images are the same http://tabi.org.uk/2018/10/trippin-waite-tarot/
Here is a video made by one of our customers who purchased a legitimate borderless version of this deck made by us : https://www.youtube.com/watch?v=QBMXXo8CQsc&t=115s ...It features my name Christine Aguiar in the review. It also gives our website information on the back. We have many links and also crowdfunded this design on Indiegogo. This gift set features an incomplete deck of our cards uncredited and without our permission. They are being asked to stop selling our product without permission by the creators.

Hello
I recently was at the Southbury CT location on Sunday the 11/14/21 I purchased $170.00 in merchandise. One of the items was a comforter for my bed. The Comforter didn't work out so after work on 11/17/21 I went to the Southington CT location to return the item because it is only 7 miles from my job. When I went to return the item the manage told me that I couldn't because Southbury store had keyed in the item and it was rung under decorative pillow not a comforter and that it didn't match and there was nothing they could do about it other than give me a store gift card. I paid cash and I wanted back cash not a store credit gift card. She told me I had to go back to the Southbury location to get my money back. I was so mad that I had to now drive another 20 miles to this Southbury location to get this done. I went to Southbury and they did the return no problem for me and gave me back my money. Now I have just driven over 40 miles between these home goods for NO REASON that makes sense. Gas is outrageous and the time I spend driving was an hour total. This was a home goods error the cashier did by hand typing and yet I am being punished for their mistake. I wasn't given any compensation for the gas or time it took me to return this item. I was hoping to be compensated with a Gift Card to your store for all the aggravation travel and time spent in doing a simple return!