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HomeGoods Customer Service Contacts

+1 800 888 0776 (Customer Service)
770 Cochituate Road
Framingham, Massachusetts
United States - 01701
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed

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Use this comments board to leave complaints and reviews about HomeGoods. Discuss the issues you have had with HomeGoods and work with their customer service team to find a resolution.

HomeGoods Complaints & Reviews

Home GoodsUrgently: unsatisfactory on the comforter set purchase on november 11, 2020

Good day To Whom it May Concern

This is unsatisfactory regarding the attached purchase from home sense on November 11, 2020.

It has holes after washing disappointed ☹️☹️

I need a new set or my money back.

Attached are pictures of the item.

I am going to advise customers to be careful of this particular brand and how both parties handle my issue.

Thank you

Dissatisfied Customer

Urgently: unsatisfactory on the comforter set purchase on november 11, 2020
Urgently: unsatisfactory on the comforter set purchase on november 11, 2020
Urgently: unsatisfactory on the comforter set purchase on november 11, 2020
Urgently: unsatisfactory on the comforter set purchase on november 11, 2020

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    Dec 27, 2020

    Homegoods — General manager

    Being told we can't talk to people unless they are customers and they have made it to where no worker...

    Home GoodsManager

    Was in the st Lucie west store in Port St. Lucie Florida . One cashier open, 7 people in line. Manager comes up and calls for backup cashier. You would think she could jump on a register until her backup cashiers that took their time and help customers. No. She stood there waiting for them. Is it beneath her to cashier and help with the lines?!!! Ridiculous. Happened even time at that store.

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      Oct 24, 2020

      Homegoods — Customer service

      Please contact the manager betty at homegoods i'm delray beach on linton, she has an extremely miserable...

      Aug 02, 2020

      Homegoods — Store manager

      We were appalled with the rudeness and unethical business conduct from Michelle Thompson. She stirred up...

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      Mar 02, 2020

      Homegoods — Damaged Product

      The glass, metal lanterns are sharp and unsafe. They are stored too high on a shelf. My husband reached for...

      Jan 10, 2020

      Homegoods — trying to purchase a rug...

      I started looking for a rug at Home Goods over 2 months ago. The rugs are gorgeous but just couldn't find the...

      Nov 18, 2019

      Homegoods — ceramic pottery - rae dunn

      On Saturday 11/16/2019 I was in the store at opening. I walked past the stockroom and saw 2 red canister...

      Homegoodsfrying pan

      The handle of the frying pan called Denmark caught on fire at my house. If I wasn't in front of the stove, my entire house would catch on fire. And my 2-year old daughter was here. What kind of product do you sell in your stores? Don't you check if the product has a good reputation and is not defective? I need to be compensated for the problem I had last night. Your company sells defective products and that's a big liability problem.

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        Nov 08, 2019

        Homegood's — store manager

        I used to work at Homegood's in Huntsville. One of the main reasons I left was because of Brenda, the...

        Homegoodsottoman / saws associate

        I bought last year one beautiful ottoman which I like so much! One of its legs is broken and I went to the store to ask them how could I fix it. A lady came out and she said "you have bought this a year ago and of course we cannot help"
        I didn't have a receipt or any thing which implies that I wasn't expecting a return/refund or even leg replacement! All I was seeking is a piece of advice for how I can fix it.
        I explained that to the lady who happen to be so arrogant and rude! She told me to contact the manufacturer / I told her how can I get their contacts she was like "I am not sure I don't know"
        I told her do you normally speak to your customer like that? No assistance! She said "I cannot help you as you are trying to make a seen".
        Well if I wanted to make a seen I would have done it not to wait until I file a complain.
        I am not sure what happened to the sales associates now a days but I didn't expect that from a place that is quite successful and where I use to shop almost everything!!!
        Now I hate that ottoman and I am gonna throw it away!!

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          Jul 25, 2019

          Homegoods — kory the manager

          I am a former employee of Home Goods & I left the company because of the poor way I was treated by your...

          Homegoodsrude management

          Dear sirs and madam, the purpose of this e-mail is to inform each of you on the way to owings mills maryland homegoods, regarding the manager named khan, he was very rude to his employees and he was scolding one of his employees for having long nails and criticizing the employee dude to her nails. The manager he's a male wears glasses is very rude with customers too, wasn't happy at all or smiling

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            Homegoodsair conditioner

            ALL THE TIME!!! i am beginning to hate shopping here. it is always hot. i dont understand how they think down south we dont need air. those poor workers in home goods lafayette, la are always sweating and complaining its hot. yet nothing is done about it. I am a customer there all the time and it is beyond hot. when it is 80 outside and it feels better outside then inside we have a problem. fix the situation.

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              Homegoods — associate service... see below

              Service: it's 8:58 pm Saturday 12-22-18 and my carriage has been taken by an associate and returned all my...

              Home Goods — lack of communication and disrespect

              Assistant managers are not communicating with employees. Was suppose to work a full week schedule but wa...

              Home Goods — credit card

              I opened up a credit with TJX because I was told that I would get 10% off of my initial purchase of over...

              Home Goods — rude staff

              I was in your Seal Beach, CA store 9/11/15, at around 4:05pm. Store not busy but lots of employees and NO...

              Home Goods — poor customer service

              Hi, I shopped at homegoods in La Canada branch of Los Angeles at 10am today. I bought 8 big baskets and...

              La Canada Flintridge

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Home Goods — horrible dlpm

              I have worked for her in the past and I disagree, in fact, she is very good at her job. Good luck finding a...

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