The Guitar Boutique’s earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of guitar enthusiasts are somewhat dissatisfied with their instruments and service.
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lazy and bad customer relations
Bought 2 guitars there string broke called and they said come on in and we will fix it.Got there I told them I can't stand for to long because I just had Cancer Surgery they still wouldn't help me and just stood there saying they were too busy but they were just talking behind the counter and doing nothing even though there were people in the store and they weren't even helping them.Took my guitar and left.Stay as far away as possible cause once you buy something there you're on your own .
lazy and bad customer relations
Bought 2 guitars there string broke on guitar called them and they said come on in we will fix it.went there and they told me they were busy and would get to it whenever and would call me when its ready but they weren't doing anything but standing behind the counter just chatting with the other employee. It was as if that counter was holding them up from falling over of boardem.very bad customer relations. Stay far away as possible.go to van halterens.
Avoid this Business
Very dishonest/sleazy business practices and poor customer service (I was dealing directly with the owner). I bought and acoustic guitar from the shop, they didn't have a case in stock, owner said he would order it in for me if I paid for it with the guitar. I got home and the guitar was priced $150.00 more and l & m, would not price match and it has been 2 months and the case has still never came in. Avoid this shop I have heard nothing but bad experance from other muscians in the city ower has a reputation of being a slimbag, go to buds or l &m.
The complaint has been investigated and resolved to the customer’s satisfaction.
they got those SWEET Duesenburgs, though...
just saying
This store is awful and the owners are very sleazy. They treat their employees very poorly. Avoid this business!
I have been a customer of the Peterborough for 2 years now. I am a player semi pro and have been building a small recording studio in the north end. I have spent al least 15K in the past year there because of the service and professional class of Sean, Rod and Mitch the guitar setup repair person. I frequent many music retail stores in Ontario and Quebec and USA and can only say the service /knowledge and attention to timely and correct detail I have experienced from the Peterborough Guitar Boutique is top notch. I will continue to support them and the local L&M as I build my studio. If you are a player and a frequent buyer you realize problems arise with delivery, quality, price shop etc. I have found these people to be fair, detailed, honest and responsive.
John C
Having bought several different items there, I have never encountered any of the issues posted above. And when you complain about the price AFTER you find it cheaper elsewhere, that's YOUR problem. Check prices BEFORE you buy, don't blame the store for your laziness. And hey, "tamanu, " why didn't you buy the pedal at Bud's in the first place if it was $20 cheaper? Really?
I know the person who made the original comaint. He got cought steeling from the owner.
The owner even let him work there for an additional fue more months to give him a chance and the guy actually stole again. That's why he was fired.
Craig Bowie
It would be a start if they had some people working there that know a little bit more than the average Joe does about instruments and amps. Asked them questions and they telling me specs on amps that clearly shows the amp doesn't have so I really don't think anyone of them have a sweet clue what they are selling let alone talking about.
As a beginner I went to the store in Whitby and was amazed at what a beautiful organized store...wonderful friendly and patient staff ...Dave was GREAT...! after looking aroundat other guitar shops even in Toronto...I am planning on going back to buy a guitar...
Great store, great staff! Great prices and WILL match the competition. The person who made the complaint is completely lying and obviously has some personal emotional issues.
these replys are to funny
Don't steal and you won't get fired. Don't get fired and you won't generate false complaints. Don't generate false complaints and you won't get sued. Just sayin'.
Is The Guitar Boutique Legit?
The Guitar Boutique earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Guitar Boutique. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Theguitarboutique.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
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Theguitarboutique.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
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Overview of The Guitar Boutique complaint handling
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The Guitar Boutique Contacts
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The Guitar Boutique phone numbers+1 (905) 668-7210+1 (905) 668-7210Click up if you have successfully reached The Guitar Boutique by calling +1 (905) 668-7210 phone number 0 0 users reported that they have successfully reached The Guitar Boutique by calling +1 (905) 668-7210 phone number Click down if you have unsuccessfully reached The Guitar Boutique by calling +1 (905) 668-7210 phone number 0 0 users reported that they have UNsuccessfully reached The Guitar Boutique by calling +1 (905) 668-7210 phone number
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The Guitar Boutique emailsservice@theguitarboutique.com100%Confidence score: 100%Supportsales@theguitarboutique.com82%Confidence score: 82%sales
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The Guitar Boutique address252 Ski Hill Road, Bethany, Ontario & 601 Dundas Street W, Whitby, Ontario, Canada
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The Guitar Boutique social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all The Guitar Boutique contacts
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Dude, seriously? Guitar strings aren't meant to stay on the guitar forever. They break; and they are supposed to be changed every few weeks. Yes, you ARE on your own about guitar strings, that's why there's a whole wall of them behind you when you walk in the store. Learn how to change a string, and don't complain about them not doing it for free, learn to do it yourself. Guitar strings break!