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1.1 76 Reviews

HomeGoods Complaints Summary

2 Resolved
74 Unresolved
Our verdict: If considering services from HomeGoods with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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HomeGoods reviews & complaints 76

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2:25 pm EDT

HomeGoods Customer Service

I shopped for two pillow cases and wondered as to why all the packages of pillow cases in the store hadsecurity tags on them. I purchased the item, only to find when I opened the package at home, that there was only one pillow case in the package. I rechecked the description and it did say two pillow cases. A week later, I returned to the East Longmeadow, MA store on 10/23/2021 @ about 1P to return the item from where it was purchased. I asked what appeared to be a manager, where the customer service desk was and he told me, "You can stand in line, " and gestured over to the check-out line. The line was long, however it moved fairly quickly. When I got to a register, I explained to the cashier why I was returning the item. She said that she would get someone that I could talk to. She returned, without the manager although he was there and she did speak to him. I can only assume that he didn't want to hear it, as she returned to the register alone (without explanation). The cashier was very sympathetic, when I very calmly explained that it was frustrating to get home with a misrepresented product, to have to go back to the store, wait in line to return a product because it was missing something in the package. I didn't ask to speak to anyone. While annoying, it was hardly the end of the world and I would not have initiated the request for an $8 item. Apparently, this is the way things are now. No one cares, and even when a customer has a concern, the store management can't be bothered to listen. I've spent thousands of dollars over the years at Marshall's, TJ Maxx and Home Goods, however I won't be shopping at that location again, even though it's in the town where I live.

C. Peterson

Desired outcome: I'm surely not banking on a response to this. I expect nothing, and I'm sure I won't be disappointed.

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9:25 pm EDT

HomeGoods Injury in the store and poor customer service!

For the 2nd time I am making a complaint for my daughter! Over a year and a half ago my was injured in the New Port Richey Home Goods store. She did as we all have, picked up a Yankee and took off the lid to smell it and the glass went through her finger and cut the tendon in half. After one surgery she still can't straighten her finger and she needs another surgery. I hate people that file frivolous law suits but this isn't one of them! My daughter is asking for, what I consider, to be a small amount of money! An employee of Home Goods told her that she would be lucky to get her deductible paid! I am asking this company to do the right thing, please!

Desired outcome: Please pay her the fair amount of money she needs!

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12:09 pm EDT

HomeGoods The management and work environment

I worked at the homegoods in London Square located in Miami, FL.. According to management there, that store was ranked #5 out of the entire chain of Homegoods. How that happens I will never know.. Besides the deplorable working conditions, of no AC in the store so you are constantly sweating, management spends their entire time berating their employess over the PA system, especially during the early morning hours before the store opens while merchandise is being brought out. There is no organization to how they process a truck and stock merchandise. they entire back room is littered with trash and boxes to a point that it is DEFINITELY a safety hazard to work there. I myself have taken more than 1 hit because of something being placed somewhere its not supposed to be. Every single employee there has been disrespected by someone from management at one point or another. We were told that we should be grateful for a miserable job where they exploit you but only want to pay you $9.00 an hour. We constantly get cursed at by management and there is not even a water fountain where you can get water, you have to buy water in the store. They give you the least amount of hours possible, and the ones they do schedule you for always interrupt your day so you cannot get anything done. Your request for more hours always gets denied, until they need you then they will bring you in with no problem. I have witnessed the HR/store manager taking CUSTOMERS into the backroom on several occasions to show them merchandise because they are regular shoppers there. This place needs to be revamped completely.

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5:27 am EDT

HomeGoods Manager attitude

The manager at Homegoods in Woburn store is not very nice to her employees please someone needs to talk to her about her professional skills in how to treat her employees with respect and manners

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5:57 pm EDT

HomeGoods My daughter was permanently injured in the new port richey store! Beware!!!

Since this happened she has had one surgery and needs another to repair her injury. My daughter is not trying to file a frivolous law suit, she isn't asking for a huge amount of money just enough to pay her medical bills, a second surgery, and a very small amount for pain and suffering! (very small amount). Be very careful when shopping at Home Goods. They don't have insurance to cover injuries! I guess they just hope we will go away!

Desired outcome: Just please pay her!

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8:03 pm EDT

HomeGoods A return issue.

On 5/21/21 I made a purchase, on 5/24/21 I made a return of 3 items. The next day, I recognized that I was only credited for only 2 items. I went to the store and I think the managers name was Martha on 5/25/21 Tuesday, I told her that I had returned a 2 pillow package, large white # 091887 $29.99 and didn't get credit for them. She wrote down my phone number and name, while she was doing this I told her I can go out on the floor and look for the pillows so she could see which ones they were. She said nothing. Now my question is, why didn't she get a copy of the receipts? She then told me that this was going to be turn over to video, to find me and see me retuning the item. Ok, now on 6/7/21 I went back to the store because I hadn't heard anything, I talked to manager Margaret, she told me "I will talk to Martha when she gets here later today." She also took down my name an number. OK, now tomorrow will be 1 month, and I still don't have my refund of $29.99 plus tax and no call from Homegoods. This is the most ridiculous, inconvenience store purchase I've ever been in. I have spent hundreds and hundreds of dollars at HomeGoods, and this is the treatment I get? They're making me feel like I'm being dishonest, that I stole, that I'm lying. One month waiting for my $. I have my receipts.

Desired outcome: I want my refund of $29.99 plus tax. ASAP

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4:02 pm EDT

HomeGoods Pet policy

I do not like that homegoods/Tjmaxx allow non service dogs into their stores. I feel it is impacting my health and safety. There are several homegoods within a few miles of my home, and I shop them often. Almost every time I shop there is at least one dog in the store. I will document the two latest experiences. About a month ago, I was in Homegoods, Yorba Linda, CA., I was going to exit the store after shopping when a women came in the door with 3 medium bulldog type dogs on 3 leashes. They were pulling and drooling. I had to step aside because they took up the entire doorway and could not exit. When I complained to the store manager, I was told they are just dogs and the food they sell in homegoods is wrapped.
The second instance was in Tjmaxx/Homegoods combination store in Tustin CA. While I shopping (about an hour) there were 5 dogs in the store. One was barking. The other dog, the woman was trying to force it to sit in the seat meant for a baby/child. The dog did not appear to be groomed or clean and this is where babies sit and purses are put and items for purchase such as food, clothes, towels, etc. Another dog on a leash was pulling and approaching my leg. I am not comfortable with an unfamiliar dog approaching me. I had an unpleasant experience years ago, I had no idea if it will bite. I have a concern about allergies and bringing home fleas on towels, upholstered furniture I buy. This homegoods has a lot of furniture and rugs. I voiced this concern to the manager, only to be told, we are a pet friendly store with no apology to me a Tjmaxx card holding customer. Since I was barely acknowledged I called the Tjmaxx/Homegoods customer service and voiced the above concerns especially the unsanitary issue and the possibility of bringing fleas into my home and was told, she would get my concerns to the appropriate person, but they are a pet friendly company and no one would be returning my call.

Desired outcome: Allow only service animals in their stores. Don't subject me to the possibilty of getting bit or bringing fleas into my home.

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12:35 am EDT

HomeGoods Customer service team

The team at the Nostrand Ave and Flatbush Ave in Brooklyn NYC are extremely rude to me every time I go in there I purchased an expensive chair there and cannot understand why they are so rude I suspect that they are undermining the company as a whole team because they're upset about something with the company but that doesn't justify the bad treatment to innocent customers like myself.

Desired outcome: Send undercover investigators to verify their rudeness and replace them all with more kind workers

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6:35 pm EDT
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HomeGoods Manager at Issaquah Highlands, WA

I go to this store every 2-3 weeks (give or take) to buy candles.. And I mean $300-$500 worth of candles, which is easy to do. This place isn't cheap. I was at the front of the line where they keep all the crap they hope to have you fill your trolley up with last minute and a cashier opened up. A woman came up behind me and I told her she could go ahead of me so I could pick up more "crap" at the front of the line, as their marketing scheme yanked me into. She also began picking up more "crap" and we began to laugh about it as more cashiers opened up. The manager, and her power trip, stepped out and began yelling at us, "cashier *, *, and * are open!" I looked at her and her and said quite loudly, "we're shopping!" evidently, she realised had decided not to be so lazy, and actually walked around to the line to ask us, if we were ready rather than scream at us, she'd have noticed we were actually putting things in our trolley and not just sitting there gabbing.

So, I put the items back on the shelf, and walked to the cashier. Looks like their plan to get me to buy more things in the end backfired because of her loud mouth.

By the way, I dropped $600. On candles.

Way to go, home goods... Hiring a bee-eye-tee-see-aaaach for a manager. I plan to call corporate tomorrow to let them know - and that they need to stop hard selling the credit cards at check out. If I wanted one i'd have one. And now i'll never get one knowing someone like that runs the store.

Desired outcome: No outcome. Just let her know her attitude and power trip of scolding like we were a bunch of unruly children was not appropriate

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10:45 pm EDT

HomeGoods Manager at Clark location

Went there on 3/19/21 to return a bench I purchased a week ago. It had a dent on it and he said he didn't notice this bench having a dent before. I said yeah I thought I could fix it but couldn't so then he asked if I got a discount for this or paid full price. I had paid full price and have my receipt. He takes the bench out of my car to bring it in the store for the return but while doing so he's shaking his head clearly frustrated and then throws the bench down on the ground causing everyone to notice as well. This is a metal framed bench so it was very loud. It startled me and it was a frightening act as I'm not sure what his problem was or what he was going to do. I quickly went out of the store to park the car and when I returned he had disappeared. If he didn't allow the return because of the dent he could've simply said we can't accept this instead of taking the bench inside and causing a scene. I was in shock and didn't understand his treatment towards me. As I went back in everyone in the store was looking at me and I felt he treated me unfairly and was being very bias. As I left the store I was still shaken up for awhile and kept thinking about what had just happened. Why did he embarrass me like that for a simple return that he accepted? I now feel extremely uncomfortable having to go to that store. I decorate homes and own vacation rentals so I shop at homegoods/homesense/tjmaxx.com at least once a week and yes of course that sometimes results in returns since I'm purchasing so much and items end up not working for the intended space. This location is a few minutes from me so it's the most convenient. I recognize his face through the many times I've been at that store but he's never been pleasant, never greets or smile at me. I'm appalled he's in customer service, let alone a manager as no one should ever express such anger towards customers like he did. I don't know his name but he is a middle aged white male. With all the violent acts against Asian Americans this is a sensitive and scary time. An angry irrational reaction from a return was not justified here and I shouldn't feel frightened to walk back into a store that I have made countless of purchases from through these years. This manager shouldn't be allowed to face customers.

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12:44 pm EST

HomeGoods Urgently: unsatisfactory on the comforter set purchase on november 11, 2020

Good day To Whom it May Concern

This is unsatisfactory regarding the attached purchase from home sense on November 11, 2020.

It has holes after washing disappointed ☹️☹️

I need a new set or my money back.

Attached are pictures of the item.

I am going to advise customers to be careful of this particular brand and how both parties handle my issue.

Thank you

Dissatisfied Customer

Desired outcome: Need a replacement

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1:15 am EST

HomeGoods General manager

Being told we can't talk to people unless they are customers and they have made it to where no worker can go to the bathroom and they have a tendency to only look at the bad things that the worker do and nitpick at it and we all do are job the way it's supposed to be done it like if u clean carts and there are carts outside that are in the parking lot that need to be clean they except u to stay there and then they get mad at u just for not having enough carts inside the story for the customers to use and they have a tendency to assume that so works and doing something when there is a customer that is on the phone and they think you are listening to music and they know that ur not on ur phone but they still want to talk to u about something that you're not even doing it.

Desired outcome: Has to be fixed

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Steve Jee
, US
Dec 27, 2020 6:54 am EST

I have heard this before about them! Thanks for sharing your story

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11:29 am EST

HomeGoods Manager

Was in the st Lucie west store in Port St. Lucie Florida . One cashier open, 7 people in line. Manager comes up and calls for backup cashier. You would think she could jump on a register until her backup cashiers that took their time and help customers. No. She stood there waiting for them. Is it beneath her to cashier and help with the lines?! Ridiculous. Happened even time at that store.

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1:10 pm EDT

HomeGoods Customer service

Please contact the manager betty at homegoods i'm delray beach on linton, she has an extremely miserable employee (older lady with stringy greasy pony tail and glasses) who I always see cursing at customers openly on the floor. Guarantee this is not her first or second complaint on her. Today she called me a liar and tried to force me into buying 3 items when they were individually for sale on the floor. She said they were a set (there was another set packaged together however these items were not packaged together they were in different aisle from each other, usually when this happens the employee will price check an item and list it at a similar price) well today she was mad she was asked to price check so she said I could only buy the set. Lazy. I want to file a complaint on her. She makes customers uncomfortable for business.

Manager betty did nothing but tell the employee to calm down.

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11:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

HomeGoods Store manager

We were appalled with the rudeness and unethical business conduct from Michelle Thompson. She stirred up trouble for us customers as we have been loyally shopping at HomeGoods for many years.

We bought many items from HomeGoods and this time we brought back 2 patio umbrellas less than 30 days from date of purchase since the joints of the umbrellas bent. It was hard to load/unload these 2 umbrellas when purchased and return.

As soon as we entered the store, Michelle instructed us to leave the heavy umbrellas in the corner of the store while my wife was getting in line. Across the room, Michelle would yelled aloud to my wife screaming that the patio umbrellas were used, she claimed they were dirty and would not accept the returns. This was embarrassing for my wife in front of other customers hearing this loud voice Michelle across the room making false accusations. It was unacceptable and unprofessional of someone claiming a store manager at HomeGoods.

In fact, the patio umbrellas were not dirty and were not used. How can you determine a patio umbrella used? Ok a patio chair, when someone sit on it day in day out then it considers used. But a patio umbrella? We had to set it up and opened it to realize that the joints were bent so without thoroughly examining it she false claimed that they were used? She didn't bother to look at receipt to see they were purchased less than 30 days.

For attacking customers by yelling/screaming across the room was embarassing. This Michelle Thompson abused her power trip making unreasonable calls rousing up customers' patience. She has no dignity. First she offered to have employee to carry out the umbrellas for us then she was threatened us by calling the police.

Do you really think police would come with this matter? Michelle abused her so called position as manager making troubles to customer and we certainly felt she was racist against minority. A professional employee would approach customer after thoroughly examining the products for return when she absolutely did not perform her job to task.

A good manager would listen to customer's needs while Michelle is initiating trouble to customers. This was clearly her part of playing white supreme with power trip.

She needs to be re-evaluated and re-trained and most importantly, DISMISS this MICHELLE THOMPSON. With all the past looting perhaps HOMEGOODS in Poway should have been the target.

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1:45 am EST

HomeGoods Damaged Product

The glass, metal lanterns are sharp and unsafe. They are stored too high on a shelf. My husband reached for the lantern off the shelf with one hand on the lantern and one hand on the top handle. The top cameoff. It is not attaché. The metal portion cut my husband's finger in half. He required 16 stitches.

The staff was not prepared for an incident. They had bandaides which is not a first aide kit. There should have been gauze.

They were not polite, they did not apologize, they did not offer to help. They seemed more concerned with people waiting in line.

They asked us to show them the product that cut him. He is standing with a handful of blood, bleeding everywhere. We finally gave up and left because they couldn't help.

The cut sliced his finger bad enough to expose the tendon. He will need to see a hand specialist.

We were in the ER for hours. The same ER that just had someone die of the coronvirus the day before, so now we have been exposed to many germs that we would not otherwise have come into contact with.

He will see a hand specialists ASAP for next steps.

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Debbie Lewis Freeman
, US
Jun 23, 2021 8:14 pm EDT

I am shocked to read what happened to you! This also happened to my daughter! The culprit in her case was a Yankee Candle. She remove the lid to smell it as everyone does, and it was on the shelf broken! She was standing there bleeding all over the floor and the manager had no idea what to do! She has had one surgery and needs another one. This is a terrible company! Let me know if you want to speak with my daughter

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5:28 pm EST
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HomeGoods trying to purchase a rug...

I started looking for a rug at Home Goods over 2 months ago. The rugs are gorgeous but just couldn't find the right one for my project. On my 2nd trip, a man was unrolling rugs in order to hang them up. I asked about more options and he said well, the back is full of rugs but I only get a few up when I work. Really? He seems to have no other job. However, I drive 50 miles once a week to check the status of new rug options. There are a few new rugs hung each week (not sure how many were sold) but selection is limited. I see the same man each week, get the same response, "oh the back is full of them but you can't go look because they're rolled backwards". So I ask when do you expect to have more out? His response, "I don't know because I'm not working again for 3 or 4 days and maybe I'll get a few out then." Today I see him with 2 rugs and it takes him over an hour to unwrap and put these out. Very "unconcerned" about customers. I suppose I will just purchase from an online company or one that actually is trying to sell their merchandise. I love the rugs at Home Goods but service is the key!

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11:35 am EST
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HomeGoods ceramic pottery - rae dunn

On Saturday 11/16/2019 I was in the store at opening. I walked past the stockroom and saw 2 red canisters that I was interested in purchasing along with 4 mugs (w/santa hat toppers). The tank was sitting next in line to be flowed to the floor. I waited for several hours before finally approaching an employee and asked if I could have the merchandise. She went to the back and pulled the 2 canisters from the tank and was bringing them out when another employee stopped her and told her NO. She came back out and said she wasn't allowed to bring them to me, I would have to wait. The tank was then purposefully moved to the back of the line and out of site. I waited until around 1:00PM and they refused to pull the tank. I asked another employee if the canisters (2) were still there and she said yes. Finally around 1:45pm I asked for the manager. The manager Ray walked past me several times and never made eye contact, I even approached him and called him by name and said hello to which he replied as he was briskly walking past me. Finally, the new shift manager, Selena, came by and she asked if she could help me. I explained why I was there and waiting to which she replied she could not pull the tank or the merchandise and I could come back the next morning. I told her there are 2 red canisters and 4 mugs. She never denied the quantity nor did she go back and look until after I left the store. Sunday morning, I arrived at opening and was the first in line. My friend also arrived. When the door opened we went straight to the department to only find 1 canister and 2 mugs. Selena then tried to say there was only 1 canister in the stockroom all along, when in fact there were 2! I saw them and confirmed with 2 different employees. Selena said there were 4 mugs however only 2 were on the floor. We searched for over an hour. Someone intentionally moved 2 mugs because when I called back to the store and spoke with Ray on Sunday afternoon he said someone purchased 2 after he came in. My problem with all of this is the lies and total lack of customer service. There were 2 canisters but then only one made it to the floor. There were 4 mugs and only 2 made available to purchase at opening. Someone is hiding product and playing games. Ray was so very rude and in the end told me I could shop at any other store in the Atlanta area, there were several to choose from. I was appalled. I will never return to this store. Not to mention, I live 45 mins away and drove there 3 times this weekend hoping to find that particular canister. The rude comments and lack of customer service shown to me was over the top. I was very respectful when approaching the employees and the managers and had it been any other piece of inventory, they would have been happy to bring it out to me. But they hear the word Rae Dunn and their attitude changes. I am not the enemy. I am here to purchase product just like every other customer. Thank you for your time.

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12:05 pm EST

HomeGoods frying pan

The handle of the frying pan called Denmark caught on fire at my house. If I wasn't in front of the stove, my entire house would catch on fire. And my 2-year old daughter was here. What kind of product do you sell in your stores? Don't you check if the product has a good reputation and is not defective? I need to be compensated for the problem I had last night. Your company sells defective products and that's a big liability problem.

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11:32 am EST

HomeGoods store manager

I used to work at Homegood's in Huntsville. One of the main reasons I left was because of Brenda, the store manager. She is one of the meanest, most disrespectful, narcissistic, verbally abusive managers I have ever met/worked for. She has so many HR complaints but nothing is ever done. She screams, calls names, lies, plays favorites. She will tell you to do something and then turn around and tell you she never said to do that. Whenever she is there, the tension in the store is so bad and morale is always down. She is even rude to customers. When I worked there, we had regular customers that wouldn't even stay and shop if they knew she was MOD. She leaves piles of messes around the store if she is working. I have had to clean up shelves and fixtures behind her on multiple occasions because she left them there for hours, propped up where it could fall at anytime and hurt someone. I have cried on more than one occasion because of the nasty, rude and degrading way she talked to me. She has the DM in her pocket, always blaming everything on everyone else when she sees him and for some reason, he believes her. All anyone in upper management would have to do is spend a day speaking with the employees in that store and then they would understand how she abuses her power. I am so glad that I left that place but someone needs to do something for all the other employees and customers.

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