Home Depot

I bought thomasville cabinets from Home Depot in NJ on 4/3/2010. When I received cabinets from Thomasville, 18 out of 29 boxes had scratched, dented, or chipped on cabinets or doors. So the Home Depot kitchen designer and Thomasville sale rep. came to my home for an in-house investigation. The sale rep. replaced doors, and two cabinets but he wouldn't replace other cabinets because those cabinets are between other cabinets so those scratches will not be displayed after installation.

One day, Home Depot informed me to pickup an island's decorative panel and skin so I went to Home Depot and opened the box with kitchen designer and we found the island skin was dented at the corner. Last week, I received 15 boxes of replacement from thomasville and I found 4 out of 15 had certain level of scratches or dents.

If I include all boxes, replacement included, that I have received from Thomasville, there are 23 out of 45 boxes damaged.

I have no confidence on thomasville cabinets and I regretted that I didn't do a research before I bought Thomasville cabinets.

Many of my friends who bought other designer's cabinets didn't complain about the quality of cabinets.

Be fair to said, Home Depot's kitche designer and Thomasville's sale rep. were very responsible and quick reaction on my cabinets but THOMASVILLE CABINETS HAS POOR POOR POOR QUALITY.

Had the same problem with Husky 2000 pressure washer from Home Depot . Used for 10 minutes, 1 time, didn't have great pressure, next time I used it weater poured out gun, replaced that and had no pressure. Home Depot Service Counter told me they stopped selling it and would give me 1 cent for it. I left it on the counter Sunday June 6, 2010, in Deptford, NJ. and will not buy anything there again.

Rich B
NJ
[protected]@hotmail.com

I purchased a John Deere NA 115 garden tractor from Home Depot on 5/23/10.

My Wife cut the lawn that weekend without issue. It's about an acre and flat.

This weekend, she went to start the mower and thick white smoke came bellowing from it. She got me and we tried restarting with the same result. I looked under the hood and found black oil coming from from the exhaust. It was all over. Not good!

I called Home Depot and they told me to call John Deere service. I wanted an exchange, but they said John Deere prohibited them from exchanges.

I called my local John Deere service center and they told me to bring the tractor in and John said they would need 7-10 business days before they would be able to look at it.

I called John Deere customer service and they likewise told me to contact my local John Deere service center. I asked about exchanging at Home Depot and they told me that was between Home Depot and I.

So my local John Deere service center has the tractor. Do you think the guys in the shop watching my Wife and I struggle to back the tractor out of my pickup truck lifted a finger?

Now I'm push mowing my yard again, but it is easier without that $1, 800+ that John Deere quality product cost me weiging me down.

What a nightmare!

I went into your Cropsey Avenue store location on 05/31/10. One of the associates felt the need to go out into the parking lot and key my personal car that was near your exit entrance. Now I have to go to the precinct and file a complaint. When I was leaving from out of the store with my mother trying to buy a fan, I notice all of the associates began to laughing very loudly. I noticed the key mark instead of having my mother be apart of the situation. I went to drop my mother off around the corner and returned back to the store. When the associates seen me return everyone who was standing there before scattered and left out of the sight of the situation. I went directly to speak with a Mgr. I didn’t know any of the younger people working in the store. I had no knowledge of who any of them were. For some apparent reason they must have thought they knew me. Now I have to file a case for my car to be painted over. If you have employees who work there that feel they can key up a brand new car and think that they can get away with it. Well, they are sadly mistaken because I am quite sure some of them have reputations already and they are known. So I will let the police handle it first and I will take it to the appropriate steps to have my car fix. As soon as I asked to speak to a Mgr. the young man in customer service stated he had already known what had happen? So since this is some sort of retaliation or some sort of game being played they played with the right person. I want who ever did this job on the line and I want them to pay for what they have done. I always tell people you can’t assume anything. I went back in your store and most of the associates that heard about what had happen were aware of who did it. I watched most of the Spanish workers began talking about it and laughing. The black workers just look on and didn’t say anything. So there are unprofessional people claiming to be working as an Asst Mgr in the store and didn’t want to confront me because they may have been apart of the problem too. I did notice most of the Spanish females in the store talking and watching me, but I assure you I didn’t know anyone personally in the store. When I went to speak to an Mgr or Asst Mgr. the person they claim to be the Asst Mgr. Name Jasmine didn't want to speak to me? That is when I really knew that these people working for Home Depot had a problem. It seems that everyone who worked there as an associate knew what had went on. I then spoke to someone name Mr. Williams to review the camera to see which associate it may have been. Mr. Williams assured me that his job is to handle situations like this one that is why the Asst. Mgr. didn’t speak to me. I stated who ever the Asst. or Manager is in the store they are suppose to acknowledge me while I am in the store they are representing the store and that isn’t acceptable it is unprofessional. The problem is that no one was taking it seriously because the damage was done. Not realizing they done it working on someone’s property which is Home Depot. I was too upset yesterday to go to the precinct, but I find myself in a better mood today. I want this person to pay for the damages with their check or be fired. It makes no difference in the matter at this point. I as a customer have never experience such behavior in the store before. I guess it is a first time for everything. I will forward my issues to the appropriate person that is why I am asking you. Who do I call in the store for such a malicious act that took place out side in the lot of the store by an employee?

Home depot agreed to design my kitchen cabinet in Dec 2008. The designer took wrong measurement and ordered wrong cabinets for $4, 600. The cabinet came and couldn't fit my kitchen, some of them were damaged at delivery. I tried to return to store and the store wouldn't take it. I manage to return to the trucker subsequently. Home depot wouldn't refund me the money. They claim to have given me cash in lieu of return for $2200 where as the store employees took the cash on my account. I am stuck with citibank credit card which is charging for 4, 600 and interest at 27% every month and late charge $39. I was writing and calling home depot and citibank over one year and nothing happens, recently i get collection calls harrassing me. Is there any suggestion so they don't ruin my credit score.

I was in a home depot an empkloyee came around the counter after calling the manger an was shoulder to shoulder with me egging me on to punch him, he was glaring at me! I ask ed him to leave or move an he said No! I asked him twice why are you staring at me! no response so I said to him I will leave then! I am afriad to enter the store. when the manger did come over he assured me he will talk to person, when I called today the head manger KNEW nothing of the hassassment, I told him to check the suirty films Its all there, the guy coming aorund the counter an purposly triing to egg me on! I may get a lawyer and so far I just cant see going into that store now An I an a contractor so I have to drive miles now to get things What do you thonk!

I was referred to a HVAC contractor by Home Depot . After deciding on this contractor who mentioned 12 month no interest on HD card, I decided to apply. I called and emailed to inquire about 12 month 0 interest. Was told via phone only 6 month existed! I noticed online that 12 mon was available on HVAC installation. I applied online and received 1200 (not enough for 12K job. I called number on temporary card to request increase. I was asked several question about credit info (i.e. car loan company, etc.)passed series of questions, but was then transferred to someone else who asked me questions about my nieces residence, ex-husband's sisters birth month, which I explained I had no knowledge. Asked about my twin sister's rental property and several other addresses. Nevertheless was denied credit because I couldn't be "verified & high fraud rate online." Explained questions had no relevance to me & credit report. Ashley, Judgmental Coach & Teresa, Credit Underwriter, (Tenn) "can't change questions." Went into store, store personnel couldn't believe my story and called credit division. Stacy & Joe (Florida call ctr), "we use public database that is in my report" I check credit report monthly, since bank institution had laptop stolen several years ago...all info correct! How would I know my ex-husband's sister's birth month! My twin sister's rental property locations or her daughter's city of residence? WHY was I denied credit with a 700+ credit score. If home depot doesn't want to give credit, say so, but don't put up BOGUS questions that have nothing to do with me!

I purchased one of those miserable gas powered 2600psi Husky power washers less than two years ago. I pulled it out this spring to use it for the first time this year and I couldn't get it to start. I was able to use it ~6 times before it broke. Unfortunately I had lost the receipt sometime during the last 2 years, but the manufacture date was 4/29/2008. So on 5/1/2010 I carried it into my local Home Depot to see if I could return it. I couldn't since I didn't have the receipt, so they sent it off to be repaired.

The repair company just called to tell me that it was going to cost $156 to fix the machine since I don't have the receipt. Husky made these worthless machines for Home Depot. The manufacture date was 2 years and 2 days earlier than the day I brought it in. Are you going to tell me that this pressure washer made it from China (or wherever it was manufactured) to Gloucester, VA in less than 2 days? I told them to send it back. I am not willing to throw good money after bad.

To deny my claim is total BS. Home Depot has a responsibility to take care of their customers after selling them total garbage. My pressure washer looked brand new. The air filter wasn't even dirty and I stored the thing inside a heated room during the winter instead of keeping it in the garage so it wouldn't freeze.

Home Depot Customer Service in Edgewood, MD and installed my windows and patio door. The contractor did the best job he could within limitations. The limitations were they ordered the wrong patio door left some of the wood exposed and now I have to wait ten more days to get the correct one! I will never buy anything from Home Depot again there customer service is the worst, and the product was not what I expected it would be, Don't buy the Simonite 6500, the quality is poor!

We ordered a Sportsmans 4000 Generater from Home Depot on-line in May, 2009, to power our camper. The weekend after receiving the generater we took it out camping and it ran fine and supplied more than enough electrical power. Three weeks later we took it along on our next camping trip. It started and ran for approximately 3 hours. It began coughing and sputtering and suddenly stopped running. We tried for about an hour to get it started again, checking the oil, fuel, connections, etc. and could not find any problems. Several hours later we again attempted to start it and it started up right away. We went into the camper and switched on a light and no power. We plugged in a work light and nothing. We finished our weekend trip with no power. We contacted Home Depot and they informed us that we would have to contact the online people, which we did. They told us there was a 30 day warranty and we were several days over that and they would not honor any warranties. They took another week to come up with their "NO EXCEPTIONS" decision. They told us to contact the manufacturer, Buffalo Tools. We contacted Biffalo Tools and spoke with a man who said he was sure he knew what the problem was and would send the parts right away. We waited another 10 days with no parts showing up. We again contacted Buffalo Tools and spoke with a young lady. After another week of sending information back anf forth, she said her technician was sending the part they felt was the problem. Another 7 days and the part showed up, and of course it was for a different generator. We called again, spoke to another man and he said he would send the parts he was sure would solve the problem. Another 7 days and the parts finally arrived. They were installed and did not solve the problem. Buffalo Tools was called again and they sent a Return Authorization. We took the return authorization to our local Home Depot and of course they would not honor it. We are now waiting for the on-line division to make a decision as to what they are going to do. So now the warranty from the manufacturer has expired and there is still no resolution. Tjis is not the first time we have had problems with Home Depot and their attitude is "oh well". We live in Elko, Nevada.

I purchase three Hampton Bay ceiling fans at a cost of almost 1 thousand dollars. They are all in the same room. The fan blade arm fractured on one, sending the blade flying almost hitting my wife.
Hampton Bay said the parts are no longer available. I bought them 1 1/2 years ago! What kind of garbage is this? What happened to the ten year clause to always have parts available.
It says life time warranty! Model involved "Berlinini" Model 403 652. I will never buy another thing at Home Depot. Lowes is more professional in their dealings with brand names to choose from. I learned my lesson, don't buy garbage. I should contact my lawyer and sue for my cost in replacing all three fans.

About 5 years ago Home Depot Consumer Credit offered me credit by sending me an unsolicited preapproval in the mail. I applied, was approved and used my credit line.

I was never late and always paid more than the minimum.

Later, they periodically reduced my credit limit to the amount that I owed stating there was something in my credit report they were holding against me. Remember, they solicited me. The fact is there is nothing (bad) in my credit report that wasn't already there before they solicited and approved my business.

I tried talking to someone about this, but didn't get anywhere so I stopped charging to the account and continued to make payments. I paid off the balance in full in Dec 2009 and requested the account (which has always been in good standing) be closed immediately.

In Mar 2010 I started getting calls from their collection department about a 60 day past due balance of $12. Apparently, over 30 days after I paid off and closed my account, they hit my closed account with an $8 finance charge without mailing a statement. I didn't log in anymore because remember, I paid off and closed the account.

Their website makes it nearly impossible to easily dispute a charge or email customer service!

I had the Home Depot install a granite countertop. About 14 months after installation, a hairline crack appeared on the countertop in front of the sink.
I called the store and they sent someone to look into it. We were told that we must have cracked the countertop and that it was no longer under warranty. They refused to take responsibility and said that it would cost $1000 to repair.
It has now been almost 3 years since installation. the hairline crack has now "spidered" and is 17 inches long and the granite is sinking. The crack is wide enough for food to get stuck in there. I have repeatedly tried to have this store address the problem and they keep ignoring me! They've had so many different managers in the last 3 years that I just keep getting lost in their changes and no one cares.
The most recent manager gave me false hopes of finally resolving this matter. He told me he would call me "tomorrow" to set up an appointment to come over and see the damages for himself. It has now been 4 weeks and I have not heard from him. I will NEVER again buy anything from the Home Depot.

The dhr Miranda Wilmot does her investigations (witch-hunt) anyway she pleases. She is never held accountable no matter how many complaints are filed against her (which are many)! Or it might be that Home Depot has no real process on how their employees are questioned when any allegations are filed against them! Makes you question all their core values mainly the one that state "taking care of you're people'' . Miranda makes that statement false by not being impartial when asking you any questions. Associates at the Holland Tunnel Home Depot need outside help! (unless they are friendly with Miranda of course)!

Here's one for you. I picked out flooring based on a 7 - 10 day install window after measurements taken. Two months earlier I had measurements taken for the same project, but they couldn't find them.

About 10 days after signing the agreement, and 5 days after the measurement, I received a call saying the flooring I chose would not be available for 4 to 6 WEEKS. I said to cancel my order, as I was rushing to get the flooring installed and place the townhome for rent. The person said she would cancel it.

Over a month later I received a statement from CitiBank for the flooring. I was confused, so I called Citi first. They said to call store. Store was no help.

I called their corporate offices in Atl. The department I reached was helpful and contacted the store. The store said they tried to cancel the charge but couldn't reach me to get MY approval to credit my Citi/ Home Depot Card account. So the store said they would request and send a check so I could pay my Citi bill.

NO CHECK ARRIVED.

I kept in contact with corporate and they supposedly bantered back and forth with the store for a few weeks. According to corporate, the store requested ANOTHER check and mailed it.

NO CHECK ARRIVED.

Next, corporate said they would take care of it and faxed me a waiver to sign that would excuse Home Depot of any liability and would facilitate another check. AT THIS POINT, I am a LITTLE UNEASY signing over my rights. I would like corporate to sign the waiver/reimbursement agreement, so I can have a copy, before I sign.

As of now, I'm a little tired of it all. I just called CitiBank and contested the charge. The charge will now be reviewed a "judgement" passed in under 60 days.

Bottom line: don't trust Home Depot. 'nuff said.

I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. I asked if the measurements would be available to us and the salesmen said they would call me to come by and get the measurements and the final quote. I asked the kid that came out to measure, how long it would take to get my measurements and he said usually a couple of days. I went to Home Depot for the final quote and was told i could not get the measurements unless I was going to purchase the carpet from them. After a long heated argument with employees and management they finally agreed to give me all the measurements and the cost break down. The measurements included 2 extra closets we didn't have and also was being charged for the wrong carpet. The padding was different than the one we selected and the installation charge was not the 39.00 quoted for the whole house, regardless of size. When I told there sales person about all the mistakes she said what difference does it make if your not going to purchase it from us. I called the corporate office to complain and a few days later got a call back from someone that did not say much but that they would look into the matter. I received numerous calls from sales reps asking if i was still interested in getting the carpet without any remorse for what they had put me through. I looked around and found a compatible carpet at another place and payed 4000.00 less than what Home Depot quoted me.