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Platinum Home Warranty Customer Service Phone, Email, Contacts

Platinum Home Warranty
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4.6 14 Reviews
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Platinum Home Warranty reviews 14

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Platinum Home Warranty Our home has been covered by Platinum Home Warranty company since June

Our home has been covered by Platinum Home Warranty company since June. We have been impressed with the organization from the start. We've had issues with our refrigerator, cooktop and washer. Each time the technician sent to fix the problem was professional, competent and respectful of our COVID-safety.

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A. Abernathy
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Good service, great techs. Always answer the phone with a live person!

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M. Gorczany
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I was incredibly please with Platinum Home Warranty. I had always been suspicious of home warranties and heard they tried everything to deny a claim, but Platinum proved that wrong.I have had trouble with an ac unit on our rental home out of town. Each time I have called they were not only polite and professional, but had someone out promptly. Other that the low service fee ($75.00 for AC) I did not have to pay for any parts and labor. I am now going to have them cover my primary residence. I am sure not all the warranty companies are the same, so I can only judge this one, but they rock!

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T. Ortiz
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Platinum Home Warranty has always responded to my needs. I've had their coverage for a few years now and their customer service is outstanding. Every problem I've had in the house - from a running toilet to my fridge acting up - they have responded to and fixed. I highly recommend them.

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M. Zemlak
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As I write this, I am a new customer to *** and as such can definitely refer them. I've had to call twice already right after my policy began. Not only are the online and in-person representatives and techs super knowledgable but also friendly and responsive. Having a follow-up call after services is invaluable as they really do want to know how the service was, if all items were resolved, and more. I highly recommend having a home warranty, and I definitely recommend Platinum in ***.

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Platinum Home Warranty I have been using Platinum Home Warranty since I bought my house in 2018

I have been using Platinum Home Warranty since I bought my house in 2018. I've had really great experiences with them and the contractors that they use. Some of the contractors actually work for *** while some are external companies. Overall very good, and the best value in coverage per cost. Highly recommended!"

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D. Marks
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You guys are amazing. Very perfectional and they call before they show up. They also cal the next day to see if the issue was resolved.

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H. Boyle
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Been with Platinum for 2+ years. Their techs are professional, courteous, and on time. Couldn't be happier. Thank you Platinum Home Warranty!"

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B. Ankunding
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Platinum Home Warranty is definitely the coverage you should consider. They are courteous, prompt and professional. Fortunately I have not needed to call them a lot in the last four years, but when I do I am always satisfied with their response.

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A. Schultz
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The service was fast and reliable kept me updated on parts ordered the work was completed fast and my dryer runs better then ever! I am very Happy and Highly recommend Platinum home warranty!

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Platinum Home Warranty Our AC went out the hottest week so far of the summer

Our AC went out the hottest week so far of the summer. I felt the rep scheduling really cared and did everything she could to get us scheduled right away and stayed in contact with me. The tech was professional, stayed distant and explained everything being done. Had it fixed in less time than expected. I really appreciate the follow up call as well. Great service!

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C. Ruecker
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I would highly recommend Platinum Home Warranty. The service on our microwave was done quickly and professionally. We've had other home warranties in the past, but with Platinum Home Warranty it was so easy.

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E. O'Hara
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My experience with Platinum Home Warranty has been nothing but outstanding. When I call, prompt action is taken and vendors they work with are as professional and responsive.

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O. Trantow
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I have been using Platinum Home Warranty since I bought my house in 2018. I've had really great experiences with them and the contractors that they use. Some of the contractors actually work for *** while some are external companies. Overall very good, and the best value in coverage per cost. Highly recommended!"

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Platinum Home Warranty We have owned our first home for 2 years now

We have owned our first home for 2 years now. We have had Platinum since the beginning. I am happy to say we haven't had to use them but for a couple times. In each situation, they have been quite responsive and informative. Most recently, my pool filter leaked all over the backyard in the middle of summer. They sent a team to assess and immediately had me taken care of. We decided to renew our relationship with them again this year.

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B. Borer
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I'm a first time home buyer and felt like everyone was throwing advice at me. I was wary of warranties and what I had heard, but this company made it easy, efficient and didn't make me feel like an idiot! My problem was solved and I was updated along the way.

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Platinum Home Warranty After several horrible experiences with other companies, I was told by a co-worker about Platinum Home Warranty

After several horrible experiences with other companies, I was told by a co-worker about Platinum Home Warranty. She raved about them, and to say I was skeptical is an understatement. I happened to be purchasing a new home and thought, it can't be worse right? They have been excellent! I called for new locks and they came out the next day. Logan was fantastic. It was so refreshing to get good, excellent and customer care and service techs that were professional and courteous. Impressed so far!

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Platinum Home Warranty As I write this, I am a new customer to *** and as such can definitely refer them

As I write this, I am a new customer to *** and as such can definitely refer them. I've had to call twice already right after my policy began. Not only are the online and in-person representatives and techs super knowledgable but also friendly and responsive. Having a follow-up call after services is invaluable as they really do want to know how the service was, if all items were resolved, and more. I highly recommend having a home warranty, and I definitely recommend Platinum in ***.

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Platinum Home Warranty Just had our air conditioning check up and in this unfortunate time I was beyond pleased

Just had our air conditioning check up and in this unfortunate time I was beyond pleased. I was happy they still came out to do non essential work that I had scheduled. And they did send an email letting their customers know they are open and will be there for all essential repairs. Made me feel so relieved to know if we had any issues they were there for us. The techs were so courteous and respectful. We hope all their employees stay safe so they can be available if we and others need them. Best home warranty company out there. Thank you!

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Platinum Home Warranty I bought a house for about 8 months and comes with the laundry set

I bought a house for about 8 months and comes with the laundry set. A couple of weeks ago I have a problem with my washer, a couple of error codes appeared, and loud noise during the last spin.. The Platinum rep Shelby Mallory helped me out with this issue and scheduled a technician to look it up. Found out from the technician that the bearing and drum is not in place anymore.. 2 days after, they called me and said they will replace the washer with the new one! I am really happy with their service especially with Shelby's knowledge and expertise for what being covered and what not.

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Platinum Home Warranty I was incredibly please with Platinum Home Warranty

I was incredibly please with Platinum Home Warranty. I had always been suspicious of home warranties and heard they tried everything to deny a claim, but Platinum proved that wrong.I have had trouble with an ac unit on our rental home out of town. Each time I have called they were not only polite and professional, but had someone out promptly. Other that the low service fee ($75.00 for AC) I did not have to pay for any parts and labor. I am now going to have them cover my primary residence. I am sure not all the warranty companies are the same, so I can only judge this one, but they rock!

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Platinum Home Warranty I've had a warranty for a little over a year now, and Platinum has yet to disappoint

I've had a warranty for a little over a year now, and Platinum has yet to disappoint. I recently had a major A/C problem and they came through big-time, even supplying me without even being asked with a portable A/C unit to get me through unit my central A/C unit was fixed, which they did yesterday. Two guys, Alfredo and Chase, came over and spent nearly three hours doing a major part install, and it's now working perfectly and I don't have to worry about any hot, sleepless nights. I'm very impressed with this company and would unhesitatingly recommend it to anyone in the market for a home warranty. I'm so glad I have that coverage and resulting peace of mind.

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Platinum Home Warranty Recently purchased my first home and included a platinum home warranty

Recently purchased my first home and included a platinum home warranty. As part of the warranty I was able to get 5 door locks changed with their locksmith, who also swapped the hardware on one door so that I could have a single key for the whole property! In addition, as part of their a/c warranty, I had a free pre-summer check scheduled and the technician came out and tested the system. Both visits were by friendly and professional associates. Anytime I've called platinum on the phone they've always been courteous and helpful so far. No complaints! I did notice some of the negative reviews for platinum on here and other platforms, and it appears that it really stems from customers not reading the fine print in their warranty agreements. If people would read the agreement, they would better understand why certain aspects of a heater, a/c, appliance replacement are not covered 100% by the warranty.

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Platinum Home Warranty I had issues with my air conditioner during the summer (compressor bad) so I placed a call to their 24 hour hotline

I had issues with my air conditioner during the summer (compressor bad) so I placed a call to their 24 hour hotline. The person took my information and informed me that they would be reaching out the next day (Monday). Received a call in the morning on Monday and schedule a tech to come out in two days. They explained that demand was high since it was summer and assured me I would be taken care of. Technician came out, super friendly and professional. He diagnosed the issue within 30 mins and told me the compressor broke and would need to be replaced. The part took about a week to come in and within 2 days from that the tech came out to replace the compressor. The job took about an hour and our AC worked great afterwards. My fee was marginal compared to the actual cost of the service call. Each and every time I have had to call them they have been professional and inform me of what exactly need to happen as well as time frame expectancy. I would high recommend Platinum Home Warranty! They are inexpensive in my opinion and professional. Super easy to work with and I love that they have a 24 hour hotline. Thank you!

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Platinum Home Warranty We bought our first house two years ago and Platinum Home Warranty was suggested by our mortgage broker and our realtor

We bought our first house two years ago and Platinum Home Warranty was suggested by our mortgage broker and our realtor. Lucky us! We have nothing but great things to say about this company. The service is swift and courteous, the service people, in house or third party, have all been very qualified. We have saved a tremendous amount of money using this company. On our previous plan a complimentary A/C check was offered. We had to reschedule a few times due to the pandemic but they honored their commitment even though we were already on the new plan. During the inspection a problem was found in the attic space. I was contacted within days and an appointment was set up and the problem was solved in a few hours. Our pool timer stopped working and our regular pool service guy couldn't figure it out. He quoted a ridiculous amount to change it (I had obviously looked up how much a new timer costs). The neighbor's pool guy came over and same thing. I called Platinum who sent a third party consultant who quickly changed the timer and now it works perfectly again. All for the price of a service call. I cannot say enough good things, we will keep Platinum Home Warranty for many years.

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Platinum Home Warranty I don't recommend Platinum Home Warranty

I don't recommend Platinum Home Warranty. I paid the $75 service fee, because I had a leaking toilet. They sent out 2 plumbers (12/23) and the plumbers told me my toilet was installed incorrectly, and I would have to go through my home insurance, because they would have to demolish my whole bathroom to fix the toilet, and it was going to be expensive. I immediately sensed I was being conned. The plumbers unmasked even tried to get me to come to face to face with him to look at the hole in the ground, and try to lecture me about my toilet. Not very safe during COVID. Platinum Home Warranty called me and stated they wouldn't cover the claim, because there wasn't a wax ring. This is very different then what the plumber stated to me. I told the representative what they told me, and Platinum Home offered to send another plumber for another $75 fee for a second opinion. Not at all helpful. I ended up calling a plumbing company I worked with in the past at my previous property, and it ended up the toilet flange needed to be replaced. My plumber also stated there had to be a wax ring at some point or the toilet would have leaked years ago (the toilet is almost 10 years old). It was only a $300 fix! Be very careful if you are going to file a claim with this home warranty company. I've worked with other warranty companies in the past and I never had to deal with a situation like this one. The plumbers were completely unprofessional, provided false information, and were trying to con me out of a lot of money.

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Is Platinum Home Warranty legit?

Platinum Home Warranty earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Platinum Home Warranty stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Platinum Home Warranty's reputation as a trustworthy leader in their field. Customers can rely on Platinum Home Warranty's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Platinum Home Warranty. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Platinum Home Warranty has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Platinum Home Warranty's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Platinumhw.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

About Platinum Home Warranty

Platinum Home Warranty is a widely recognized home warranty provider that has been offering reliable and comprehensive home warranty solutions for years. With its commitment to excellence, Platinum Home Warranty has consistently provided outstanding customer service, top-notch coverage, and fast and efficient service throughout the entire claims process.

The company understands that homeowners want peace of mind knowing that their homes are covered against unexpected repairs and replacements, which is why they offer an extensive range of home warranty plans that cater to the unique needs of homeowners. These plans cover appliances, systems, and other aspects of the home that could encounter unexpected problems and need repairs or replacements.

One of the standout features of Platinum Home Warranty is the level of professionalism and expertise that its technicians demonstrate. The company boasts of highly skilled and experienced professionals who possess in-depth knowledge of various home systems and appliances. They are also equipped with the latest tools and technology to get the job done right the first time.

Furthermore, Platinum Home Warranty offers a unique online portal where customers can easily manage their accounts, track service requests, and even sign up for new plans. This makes the process of navigating the home warranty landscape as user-friendly as possible and ensures that customers can access all the information they need as efficiently as possible.

Additionally, Platinum Home Warranty offers flexible payment options and no hidden fees that could catch you off guard. The company encourages open communication with its customers and ensures that all costs are clearly communicated upfront from the start. This brings much-needed transparency to the process of obtaining a home warranty and builds trust in the relationship between the customer and provider.

Overall, Platinum Home Warranty is a reputable and reliable company that is committed to providing outstanding service. With its comprehensive coverage, experienced technicians, user-friendly portal, and competitive prices, homeowners can rest easy knowing that their homes are safeguarded against the unexpected with Platinum Home Warranty.
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  1. Platinum Home Warranty contacts

  2. Platinum Home Warranty phone numbers
    +1 (602) 733-5000
    +1 (602) 733-5000
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  3. Platinum Home Warranty emails
  4. Platinum Home Warranty address
    16211 N Scottsdale Rd Ste A6a-478, Scottsdale, Arizona, 85254-1584, United States
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