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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:28 pm EDT

Home Depot stair nose

On May 29, 2019 I ordered stair noses to match the floor I purchased at home depot. It has been 2 months now and I did not received the product. I was told that I could cancel and request a refund, however I have a whole new floor installed in the house and no finishing can be done as I don't have the finishings. I don't want to change to a different product. Will Home Depot pay my contractor to remove all the floor and for the floor installed, refund me for all my floor so I can purchase new floor and new finishing that match the floor?
My phone number attached to the order is [protected]

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6:36 pm EDT

Home Depot delivery of dishwasher and gas range

We had purchased online from Home Depot, Miltown, NJ specific store website and made total payment instantly on the same day with confirmed specific delivery date of July 20, 2019. We had also made a clear note on the web page in the instruction section of the order saying the delivery and installation are to be completed on the same day/date. Barely 36 hours prior delivery date we got a recorded call saying the deliver was re-scheduled for July 25. When we tried complaint and made numerous call we were given run around. When we first complaint with a call we had said we are senior citizens in 70s and are very disturb with such short notice of cancelation and someone from higher level should call or e-mail us. That did not happen. When we tried to call and reach the store we were told they do not have a record and we should call the customer service online purchase number. We called again and were told that the store should be contacted so we told the customer service person to contact the store and have a much higher level person call us. Instead an average employee called us and were given excuse that the items were on back order. So we asked how come a back-order would have a confirmed delivery and installation date with payment made for the entire total as we have it with confirmed document. So other person just abruptly came on the line and started talking in rough manner and dicating tone. We asked where is the higher level person we need to talk to, so the person was coming across in totally unacceptable manner and told him not to behave in a manner and that his superior must call. When we tried to call the manager the other day, someone else picked up the phone (apparently was the same person who was rough with us) and was reluctant to pass it on to Danny the manager. We said we are returning his call at the number and extension he had left on our answering machine. He still would not transfer us. WE ARE DELIBERATELY ARE GIVEN RUN AROUND IN BIASED MANNER AND WANT THE HIGHEST OFFICE AT HOME DEPOT (AT CEO LEVEL) TO ANSWER US AS TO WHY WE SHOULD GO THROUGH RUN AROUND AND ABUSIVE BEHAVIOUR ALONG WITH NOT KEEPING THE CONTRACTUAL OBLIGATION OF HOME DEPOT RELATED TO OUR PURCHASES. WE MAY ASK FOR FULL REUND.

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6:34 pm EDT

Home Depot cashier

I own my own painting business and was at Home Depot today purchasing $700 in tools and supplies I needed. The lady ringing me up was making comments about my age, and I told her I am older than I look. Another cashier walked up and said (with broken English) "oh she's doing all this hard work and you look like you're barely in middle school". I own my own company, I pay my taxes and my age is not the concern of either of these women. Making comments about my age also belittles my accomplishments. I was spending $700 at the store, but regardless of how much money you are spending you deserve to be treated with respect. Wish I could've often both of their names.

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2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot flooring and window covering

1. Store is ridiculous sand poorly managed.
2. I ordered carpet and window custom blinds at the Golden Home Depot Store in
July, 2019.
3. I attempted to pay over the phone with "Luke", in the above dept. at the store.
4. He couldn't give me the correct amount which included minus $100. credit that I
rec'd from Liz at the Pro Desk.
5. Luke asked me to send him a text with the bar code that was associated with the
credit.
6. After waiting 20 minutes after the text was sent, I rec'd no call from Luke.
7. I called the store only to find that Luke had gone home. I find out later that the
store told him to go home because he had worked more than his scheduled hours.
Remember I got no return call after sending him the bar code.
8. I then visited the store and talked to Karen Damhoff. I spent over one hour with
her trying to pay. Finally I said just forget it. Lets move on to the blinds. She was
clueless about the color of the blinds even though I gave her a piece of the
valence.
9. Karen told me that they were short of help in her dept. but mgmt didn't like
employees to work extra hours. I think and they send Luke home because he had
worked more than his scheduled hours?
9. Karen gave me a large book and told me to match the color the to valence color.
10. I leave store frustrated about the lack of service, inability to pay the correct
amount, and amount of time spent with store in trying to pay and order.
10. I called Golden Store and spoke to a store manager named Jaret. He had a totally
lackadaisical attitude about my problem with no comments or solutions.
11. I went to the Arvada Home Depot Store (1502): problems were resolved quickly.

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1:18 pm EDT

Home Depot patio tables

I am writing because I need help in resolving problems, I am experiencing with an online purchase of Wilshire Estates patio furniture.
On June 8th I placed an online order (WA65941415) a total of 6 swivel rockers, 2 dining chairs and 2 42" square dining tables. The total cost was $2, 862.93. I received all on the promise date. The problem I had was both dining tables had damaged corners. I called your reps and they issued an order to return them (R1654034) and another order (CD71216223) for 2 replacement tables.
When I received the tables ordered on CD71216223, both tables had damage. On one of the tables the damage wasn't really bad so I again call your reps and had issue a return order ([protected]) for one table. They then issued another order (CD71679352).
When I received the table ordered on CD71679352, it also had damage on the corners. I again called your rep and told them about the problems I was having. At this point, they referred me to a Resolution Expediter, D'Shayla T. at 1-800-910-6704. On 6/21/19 I received an email from the expediter asking me to send pictures of the tables with the damage. I ended up calling her after I emailed the pictures and explained my situation to her and what she decided to do was replace the table under a warranty claim. I told her that at first, I was willing to accept the one table I was willing to accept but I was changing my mind because I felt that $600.00 tables should not have any damage. She said that she would get back to me with a status no later than 6/25/19. She agreed and said that she would order 2 warranty replacement tables from the company that supplies them. She told me that the it would table 3-4 weeks for the tables to arrive. The Case number is 15474050.
I should mention somewhere along the line, a return order ([protected]) was issued. I believe this was associated withCD71679352.
On Friday, 7/19/19, 1 table was delivered. I told the driver that I was expecting 2. He told me he only had one. I told him that I would call Home Depot to sort this out. Before he left, we inspected the table and found no damage. The problem with this table is it came with no legs. The hardware for attaching the legs was there but there were no legs!
I made calls to home depot late Friday and at this point someone is supposed to call me on Monday. I also sent an Email and left a voicemail with D'Shayla.
Needless to say, I am very frustrated with the entire process. We are talking almost a month and a half and I still don't have everything I ordered. I've spent a lot of my time calling your reps, unpacking and packing damaged tables and waiting delivery drivers. As a customer and a former employee of Home Depot, I shouldn't have to work this hard to spend my money.
I would be remiss if I didn't mention that ALL of your reps have been very professional and responsive to my troubles. But…. I still don't have what I paid for!
I am hoping you can help resolve this issue because if I can't get the tables, I'll have to consider returning the ten chairs we purchased. (Two Chairs were purchased on WA65732581 because there were no store samples to sit on.

Hayes Davis
[protected] (H)
[protected] (C)
Email: [protected]@wi.rr.com

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11:27 am EDT

Home Depot possible home depot consumer card and citi wrongful charges

I was notified in October 2018 by Citi that I owed a minimum payment of $25 for a $68 charged against a HD Consumer card that was made in June 2018. I don't have that card anymore and haven't used it in 10+ years. (As of 2013 I aquired a HD Commercial card that I do use and it has a negative balance.) For the months of July through October I never received a statement. When I was notified in October, I made a call to find out what the $25 payment was for against a card I no longer have. I was told a purchase of $68 was made for paint. In Nov I went to HD and made a payment of $68 to avoid a Credit report charge off. But even though I paid off the balance in Nov, they (I assume HD) have been charging late fees and interest until they turned it over to Citi and that's when the charge off of $325 hit my credit report. Twice I've faxed in to Citi's Dispute dept all possible documents showing payments, etc and explained why I thought the charge off should never have happened. I've received two letters from an obvious non existent Vice President asking for more information. I've complied twice and also called the phone number as indicated in the letter only to get a call center in India. This has gone on for months with no resolution and no actually human conversation. My credit has been tarnished for a $68 possible wrongful charge that I paid but HD/Citi charged off. I'm a senior citizen and I've have great credit up until now. I wanted to refi my mortgage to update and improve my house but now can not because of this charge off.

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8:48 pm EDT

Home Depot not able to have installation of carpeting and wood planking

On July 1st we purchased and paid for appox. 150 sq/yd of carpet and a small 90 sq/ft area of planking. After paying for this we were told to stop by the store on 7-15 to pickup the planking so it could acclimatize to the temp. in our home. We stopped on the 15th and were told that the planking had not been shipped as the supplier did not have a piece of reducing trim. The store agent told us that the carpet was on hand and they were waiting to ship the planking until they received the trim. We were told they would check a few stores to see if any had this trim. He told us he would call us back. No call. We stopped by again twice last week and were told that they could not tell if things had been shipped yet and when the store agent who sold us the items showed up they would have him call us Saturday 7-20, again there was no call. Each round trip to store runs up appox. 35 miles and we are out the fuel costs to get an answer which we have not received yet. If the trim cannot be found, let us know we will switch to something you have on hand. Has Home Depot decided they just needed our money and we are hung out to dry. This is the worse service I have had from any home store in years. Please find out what is taking place so we can decide if we need an Attorney to regain our money or if Home Depot will come thru with their goods. We would like to know, a install date if they decide they are installing things so we can plan our vacation. The order number is H [protected], we paid with a check which has been cashed by Home Depot, and the purchase was made on July 1st at the Topeka, Kansas store. The store agent is MDC 1997. I have always had good experiences at Home Depot until this time. In fact we have ordered in a Refrigerator, Shop Vac., Washer/Dryer Combo unit and several smaller items online or at this store in the last two years. Unless this incident gets solved, this will end my business with you and I will do my best to convince other people to trade elsewhere also.

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6:34 pm EDT

Home Depot scotts turf builder bonus s southern weed and feed, fl.

I purchased a bag weight of 34.48 to cover 10, 000 sq. Ft. of lawn. I put it in my trunk. I waited a day as it had been raining and I needed the lawn to be dry as directions said. In the morning the next day I opened the bag and used my spreader to begin spreading the product. I used a Scotts spreader. the first part was spreading easily but after I went to reload speader I began getting big lumps which the spreader couldn't break down. The lumps were not noticible being surrounded by the grainy product. I tried to break the lumps, I even tried with a hammer. After several tries I tried to spread it by hand but that nulified the even spreading of the product. I feel that I did not get my moneys worth from this product.

The date was 7/21/2019, I would be grateful if I could get some kind of a refund. The purchase price was $37.48. I would appreciate your reply
My phone # [protected] Email is: [protected]@yahoo.com
My Name is : Orlin Haynes,
My Address is: 3009 Nowell Ct. Panama City, Fl.

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7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot handicap accessibility

Went to your Biddeford Maine store last week. I have to use a wheelchair to shop stores due to a recent injury. While there I had to use the rest room and was surprised when I wasn't able to access the restroom with the wheelchair. (my injury is a broken knee) I had to walk into the bathroom to the stall, do my business and then after washing up I had to walk back to into the store hoping the wheelchair was still there. Fortunately it was. My complaint is the doors to the restroom should have automatic doors as well as wider doors and aisles to the stalls. It would make it so much easier. Thank you.

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10:41 am EDT

Home Depot zero turn

Reference # [protected]. I have a contract on my zeroturn and it was not fix right the first time and that took 13 days. They picked it up again and now it has been over four weeks and nobody knows what is going on. The service I had to use who did not fix it the first time told me I would have it two weeks ago and again told me I would have it last week. The service contracts at Homedepot are garbage. Think about not having your mower for six weeks and counting during cutting season and there [censored]s at the 800 # are no help.

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10:01 pm EDT

Home Depot washing machine

I bought this machine from home depot 13/3/17 and we only used it about4 times a month and this ting had got gear box problem so th tec said and is not worth fixing cost me 60 bucks to find this out I went to home depot they will not do anything and to pay over 800 fora machine for 2 years is rediculas the last one I bout lasted over 15 years and no problem are maytag bulding junk now and there is no warrenty for gearboxxwhat is the 10 yearthing about [censored]. I know I will never buy another maytag if this is what you get and no service

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2:24 pm EDT

Home Depot lg refrigerator

We purchased a LG Refrigerator 4 1/2 years ago. We also bought the extended 5 year warranty. It has already had its compressor replaced. Now the ice maker has broken.

I noticed the ice maker broken July 2. I called Home Depot for servicing and gave specific information on what was broken. The agent said she'd put in a request with LG. But, if I call LG directly using the number she gave me, I might expedite the process. I called the LG number and LG says they have no record of the request and I can't put in a repair order through them or they'd charge me. It has to go through HD for the warranty. So I call back HD and they said oh...a service person is coming to your house between 8-4 on July 3 and they will call you to narrow down the time. So, I don't hear from anyone all day. I called LG later that night and they said the appointment wasn't until July 12 and that HD made the appointment with them. I called back HD and spent 32 minutes on the phone with a person who first reiterates that the appointment is July 3. I told her NOT according to LG! So she puts me on hold for quite a while and comes back and says, that July 3 was only tentative and that the appointment was July 12. Huh?

The repairman from A&E shows up on July 12. He confirms the ice maker is broken, but DIDN'T BRING ANY PARTS! We had to order the parts. The parts have now arrived (only took a few days), but the repairman can't come back until July 25. If they would have ordered the parts when I told them what was broken, the ice maker would have been fixed already.

THIS IS NOT ACCEPTABLE SERVICE! We purchase an extended warranty and it will take 24 days for an ice maker to be fixed? What if the compressor went again, would we have been without a refrigerator for nearly a month!?!

Come on! What kind of service is that? It makes people long for the days of Mom and Pop shops that could give you service in a reasonable amount of time because they cared. This is the TYPICAL big box store ignoring the customer once a purchase has been made!

Contract with repair services that have enough technicians to get the job done in a timely manner!

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6:28 pm EDT

Home Depot online website purchase - debit card charged for failed transaction

On July 16/ 2019, I attempted to purchase a Bosch dishwasher through homedepot.com . I received a red bar telling me to re- enter my credit card umber or use another method of payment. I assumed that meant the order did NOT complete. I received no email with confirmation and no delivery date. However, I did receive an email alert from my bank letting me know that Home Depot had submitted a credit carda Authorization for the amount the dishwasher would have been if the order had gone through and processed correctly.

Now I have 614.09 on hold through my bank and it can NOT be cancelled or charged back because Home Depot ( local store) has no record of the transaction ...again because it never actually processed. So, because Home depot's system ran a credit card for an incomplete purchase, my money is on hold for 7-10 business days until the pending authorization " falls off " and then my money will be released back into my account. This is a mes. I have bills going through, no cash and NSF charges piling up. How can you run a credit card for a transaction that never actually processed? How can you have no record of it in your system ? How can you have no way to rectify the matter for the customer? My back will gladly perform a charge back but not without the authorization or approval code from Home Depot. Again I have wasted 2 days on the phone with home depot and there is nothing they can do. They have no record of the charge ( because it never completed) but my debit / credit card is still blocked for the attempted purchase for 5-7 business days. This is beyond upsetting . I have no choice but to wait for the phantom charge to fall off my bank off and cycle through your system. Please know that I will NOT ever use Home Depot again on;line or otherwise. There should be a way to resolve this without wasting 2 days . When the funds are cleared and I have paid off the NSF FEES that resulted from the debacle, please know I will go straight to Lowe's to purchase the Bosch dishwasher. This is my first and only time buying online and it will be my last.

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3:47 pm EDT

Home Depot maytag washer and dryer

Received washer and dryer July 6, 2019 from contracted delivery company (Ovation) that delivers and installs appliances for Home Depot.

Delivery company (Ovation) reversed hot and cold water hoses upon installation. I subsequently used a cold water wash for delicate fabrics and, because of reversal of hoses that we were not aware of at the time, some items of clothing were damaged - I informed Home Depot and sent photos of the hookup as well as steam showing on the panel during what we had anticipated was a cold water wash.

Home Depot arranged for delivery company to rectify the problem with the reversal of the hoses; a different contracted company arrived today and indicated they could not touch the hoses due to liability issues; while here, they spoke to Home Depot Beacon Hill appliance salesman and verified they would not touch the hoses.

At the time the appliances were delivered on July 6, a dent was noted in the dryer and through the Home Depot support center, they have agreed to provide a replacement. A representative from Ovation (the company contracted for appliance delivery and installation) called today to arrange for the dryer to be delivered and installed. They indicated we would need to purchase new dryer venting hose to replace the existing at our expense.

I took the opportunity to indicate that we needed them to return to rectify the problem with the washing machine hoses and their Acting Supervisor, Sarah, informed me that they could not do that due to liability issues for the company - the very same company that made the mistake in the first place.

We are awaiting a response from Home Depot in an effort to resolve a problem that has been ongoing now for about a week and a half.

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11:16 pm EDT

Home Depot check refusal

I tried to make a 625.00 purchase at Home Depot by writing a personal check on behalf of my 93 year old mother who couldn't do it herself My name is also on her account as an authorized user. My mother prefers checks because it makes a better record for purchases. The check was declined even though there was more than enough money in the account to cover the purchase. I was only provided with a record number for which no explanation was given at all as to its meaning. It was very embarrassing and demeaning to have my payment declined in front of numerous customers who were waiting in line. Even more frustrating was the fact that my payment was accepted using my Debit Visa card for the exact same account the check was written on. WTF were they thinking when devising this ingenious system!

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1:27 pm EDT

Home Depot customer service

Today at the Paris store I couldn't get any help there was 4 employees helping one person with a toilet and didn't even acknowledge us as they walked up in front of us so I went to the cashier and asked for help so this man from electrical came and helped while the others watched, he is the one on the lift, then we went to the tile area again no help so we got on our hands and knees and drug out the tile we needed from the bottom shelf. The cashier was great and polite. The first pick is the person who helped us.

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10:34 am EDT

Home Depot not sending out bills to make customers payments late

I had the same issue as 5 others I just read. Cancelled the card because no bill for 8 mos. Called homedepot today and they said I can pay off the remaining balance at store, even through I cancelled the card. For 8 month I received nothing and every month called and recorded the customer service reading me back my address. Phone number, account number and for 8 month I had to go in store to pay. My credit score is 779 I wrote in my letter to attorney general and they do this to make you late on a payment. This is Citibank and Homedepot. I urge each person not to get this card and use another card if you like to shop at homedepot. I know, have a Lowes card but, have reported this to Channel 5 & Channel 7 in Massachusettes and the Better Business Bureau has been very helpful. This is a scam and the customer service people treat you terrible. Pay it off. Contact your 3 credit card bureaus to let them know what these people do to lower your scores. Let's get a class action suite going...I wont stop working on this...and will update this when I receive a statement . Of course my MA State Rep said dont count on it so we are working with Attorney General by email and letters

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8:35 am EDT

Home Depot appliance delivery order w838836677

After placing an order for a refrigerator on 7/2, our delivery date finally arrived, 7/13-exactly 30 days without having a refrigerator in our home that functions. Delivery arrived two hours outside of notified time frame-no big deal, things happen unexpectedly which cause delays. Where things go south is the installers insisted my water line was copper, the on off switch was "frozen" and would require a plumber to disengage the old refrigerator, after water shut throughout the entire house was completed. Therefore, my new appliance is sitting in a box, completely useless to my family, while my old inoperable one still lives in my kitchen. Leaving us still, without food in our home.
The kicker-my neighbor, a general contractor, came into my home moments after the delivery team left, turned the nozzle on the water supply installed directly behind the appliance to the fridges water line, nothing here is copper, mind you, disengaging from the water supply, and detached the hose from the back of the broken appliance. This took one minute tops, and required no contact with any copper piping as all connections were PVC and hoses. I call the number provided to me by the delivery team, to see if they can come back, move my new appliance in, and haul away my old-given this is the service I paid for. My answer received was no. You'll have to wait for a call back. I have spoken to three people who are now unable to provide an update as to when I can expect the completed install and haul away. Totally unacceptable. The delivery team simply did not want to complete my order, and extended our families inability to have food in our home-which I remind you is a necessity not a luxury. Terrible customer service all around. I will never do business with Home Depot again, not for a shovel or the planned remodels on home, including the newly designed outdoor living space ready to start construction.

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10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot kids workshop

Good morning,

My son has been coming to the Kids Workshops every month for more nearly three years with his father. Last month, the store gave us a schedule of the upcoming workshops, which differentiated from the typical first Saturday of the month.

This morning, they went to Home Depot, anticipating making a tow truck, which he was really looking forward to for awhile now. However, we were told that the workshop was last week, which contradicts the schedule we were given.

I am hoping we can have the kit sent to us. I'm doubtful that the rest of the schedule is correct, but I will confirm that with our local store.

I will attach a photo of the schedule.

My 5 yr old is very disappointed this morning and so am I.

Thank you.

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5:59 pm EDT

Home Depot 5-piece patio table/chairs

Home Depot guaranteed my patio table/chairs delivery between 7/3-7/11. Non Stop Delivery (NSD) received merchandise 7/2. Online said delivery 7/5. On 7/5 said delivery 7/8. On 7/8 said 7/9. On 7/9 said call for info. On7/11 called and said delivery 7/12 bt 11-3 w 30 min call beforehand. Never called. Never came. Asked Home Depot supervisor to call me back. No return call. Don't buy anything from Home Depot that must be delivered. Absolute worst ever!

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.