Holiday Inn reviews and complaints 1
View all 280 complaintsHoliday Inn - Misrepresentation of room
On Dec 2, 2023, we checked into a room at Holiday Inn St. Augustine- World Golf. We planned this little getaway and picked this hotel based on the pictures depicting a king-size bed with a room with a couch and TV across from the couch a place to cuddle and chill together. We went to our room only to find no couch and one metal chair in the room with a king-size bed. I went to the desk clerk to complain that we were in the wrong room and he said: "None of the rooms had couches in them they had been all removed some time ago". I told him the room was being misrepresented and that it was fraud to do this. he said that's the way all the rooms were and they never changed to pictures of the rooms. Our reservations were from 12/02/2023 to 12/04/2023 we left on the third as the room was not what we paid for, so we lost a day. I have stayed at the Holiday Inn for many years this was the worst.
Claimed loss: I lost 1 day plus I stayed in a room that was not what I payed for.
Desired outcome: Refund of my points
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