Holiday Inn reviews and complaints 1
View all 280 complaintsHoliday Inn - Charged a smoking fee of 200 and I never smoked in the room.
I stayed at the holiday inn express in Charlston twice on my trip to Mertyle beach. The first stay went well. The second stay I left the motel at 4 am to catch a flight. When returning home I found that they had charged me $200 for a smoking violation. I had at no time smoked in my room. And when reaching out to the motel was told a manager would call to get my refund. No call back. So I called again and was told the manager was on vacation and no one but them could refund my $200. This was on my stay on Oct. 2nd under Michael Thompson Montrose Colorado. Although I did have a cig., pack with some butts in the trash can in my room that I threw away so as not to litter the property outside, I again at no time smoked in my room or the building. They had a smoking area by the front door, and another over by the pool. At all times I used these areas. I feel that there is no reason why I should have been charged this fee, and never notified or told it was being taken. I took great care in reading the smoking policy when checking in, and followed it to a T. I feel maybe I should have just thrown my butts in the yard and avoided all this.
[protected]@yahoo.com
Desired outcome: Remove this bogue smoking fee that was charged to my card.
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