Holiday Inn
reviews and complaints

We spent the Thursday 15 th. September

Dove soap makes Holiday´s inn room´s bathroom white bath tube in a deadly risk, due basically because of the lubricant and humectant properties of this DOVE soap.

And, as nothing is free on the world: I ask for your consideration for compensation for this valuable and goodwill information and help avoid damages to Holiday inn and Dove's reputation and the lack of care and risk analysis that evidently was not done in this case.

i booked a room for my wife and kids via Agoda for HIE hotel in Inverness.

I paid what i thought was 204.74 uk pounds , i got charged 517.75 ( 315.01 pounds more).

I contacted Agoda, they were not interested .

I contacted holiday Inn inverness manager by Email no response.

I tried get manager on hone , not availabe

We arrived at the hotel on 23rd August around 10pm after 33 hours transiting . I believe from Agoda perspective the escalation was for a sofa bed for kids at 6 and years of age .

When booking the online site told me my room was 204 uk pounds + inclusive of a sofa bed.

We stayed in hotel only until 6am as jet lag from south east asia travel kept us awake as well as the annoyance & anger that we were robbed of a large % of our holiday spending money .

We are back in Asia now , the issue is still annoying us & friends who travel a lot around world in oil gas are asking me constantly you get things sorted out with Agoda / HIE .

They say let us know outcome, if we have to , we can block both parties for future travel plans

Booking reference was [protected]

Arrival at hotel in Inverness at 10pm r so on 23rd August 2022

On Sept. 9, 2022 my husband and I stayed at the Holiday Inn South 7701 Washington Village Drive, Dayton, Ohio 45459. I left a brand new expensive bottle of Dolce & Gabbana Light Blue Eau de Toliette Spray. It was $142.00 I just opened it. Well I left it sitting on the bathroom counter. I called them later that day on Sat Sept 10, when we got home and unpacked they did not have it and would have the manager call me before noon the next day. Well that never happened I called and spoke to the manager she did not even know who cleaned our room. She said it was not in any of the Maids carts. I said thats because the Maid took it. I will never ever stay at a Holiday Inn again.

Case # [protected]

A Pleasant Good Day,

On May 6, 2022, I booked an executive suite at Huntingdon Racecourse in the UK with InterContinental Hotels Group. Reservation #[protected]. I was confirmed twice with a picture of my room attached in the emails on August 22 and August 23, 2022. On August 23, 2022, with an "8" hour time difference, I called telephone number [protected]. A lady answered the phone, and I inquired about a possible early check-in of the executive suite. The conversation confirmed the room would be ready after 3:00 PM, and a note would be left for a possible earlier check-in.

On August 27, 2022, at approximately 3:50 PM. I checked in and went to the room, which was "not" the room I reserved. I returned to the front desk and was informed that someone had booked the room two weeks prior. What does that have to do with me was my response? The individual(s) had not checked in yet because I asked. I did not have the bandwidth to go back and forth with the evening front desk.

I called corporate, and all the while, I was still not in a room. I sat in the lobby and let corporate handle it. Corporate did her best, and we were on the telephone for an hour. She told me that she told the front desk "twice" to give me the room I reserved and that they dug their heels in and were not budging. She noted the record, and I told her I was calling AMEX to refuse the charges.

I finally went to a room with a bathtub (the first room had a shower). I traveled to London for the marathon exclusively. Unfortunately, the events at the hotel compromised everything! I contacted your previous president, John Staten, who said he no longer worked for the company and would forward my message to your escalation line. Mr. Staten checked on me the following dau as well.

I also reached out to Keith Barr, headquartered in the UK, and have not heard back.

Here is what needs to happen: I full refund of the monies entrusted to you for a room that was given to someone else for a total of 599.77, and the 105.80 holds are released (it has been over one week).

I have been a long-standing member of the Holiday Inn, and I do not take kindly to prejudices or discriminatory practices. However, why should I pay for something I did not receive and expect to pay for? Why, because I did not have a choice in the matter, and because I did travel from the United States, is hustling your customer.

I look forward to hearing from someone sooner than later, and with the resolution, I proposed. I will forward this document to AMEX as well.

Sincerely,

Dr. Anita Roberts

Hi me and my family are staying in your hotel holiday in express at taunton uk m5 and we arrived at 14-45 check in and as stated we could not get access to our room to 15-00 and had a drink . But finish our drink and at 15-30 that’s 30 minutes after our check in time and still room not ready and the staff not even apologised or a little thing as ordered us completely drinks why we had to wait so I’m not happy as how we been treated

And it’s not a very good start to our break

Thank you hope I get a response in this email

Thank you Brett lidgett

On 16th Aug I booked a room for one nights stay 20th-21st Aug at the Holiday Inn . Birmingham Rd. Litchfield West. WS14 0QP . On arrival we were informed that I had booked and paid for the Litchfield USA. We were also informed by your receptionist that this mistake was often made. It was very unclear when booking that this was not the UK Hotel. The booking which resulted in paying for the American Hotel was Mastercard ending 2407. and the Litchfield UK was payed by D Jannece Mastercard ending 3847. We would be pleased if you could perhaps refund the America moneys to card 2407 and perhaps make the reservation information more clear. Thankyou for your attention to this problem and look forward to your reply...Margaret Pownall

I am currently a guest at Bar Harbor Holiday Inn and in the lobby, no coffee came out of the automatic machine in the lobby, so I wondered if perhaps that machine was no longer working and asked if there was coffee available. I asked the attendant, and she replied in a rude voice. "Of course, there is can't you see the machine?" and rolled her eyes. I told her that the machine wasn't working, and she said, "Oh then there must be none left."

Last night when I arrived, there was no spot left for me to park and I was told to park in front and move my car at 3 or 4 am when some guests would be checking out.

I hope this get better.

On August 2, 2022, I and my party of 7 were told that we could not check in as IHG had not fully paid for our 3 rooms. I gave the management my confirmation numbers and documentation indicating it was. After several hours of waiting we were finally given room keys. My other complaint was that the shower drainage system was not working in one of the rooms. Management was notified and personnel came to correct the problem, however it still was not fixed.

Concerning the Holiday INN express Reading Airport, Reading Pennsylvania.

Traveling alone for work I stayed a single night at this Holiday Inn in room 318, from 8 pm July 22. 2022, to 9 am the following day. I checked out, was given a bill for a single nights stay for 171.76 ( I have a printed copy). Then after returning form my trip I noticed that the hotel had charged my visa twice!

I assumed it was a simple mistake and called them to clear it up but after two days and multiple phone calls was told it was a done deal. At no time was I "allowed to speak " to the "busy" manager.

No valid explanation was given other than "I " must have booked twice, or my favorite, we where fully booked we could have sold the other room.

Being charged for a room twice on the same night is pure fraud. I have reported this to VISA and canceled my card before they can make any more fraudulent transactions. If you have recently stayed here I suggest you do the same!

I have enjoyed staying at your hotels many times in the past and this is the first time this has every happened to me. You need to know of the fraud taking place at this location in what is normally a world class hotel chain.

On June 23rd I was researching hotels to make a reservation for one night. I was looking at The Hampton Inn in Rockville Center online. I started to fill out the information and then found one in Long Beach itself for almost half the price so i never finished filling out the information. I received an email on that day asking that I continue filling out the information for my stay and I didn't as I had found one closer to where I would be staying for the weekend for my daughter's wedding that was taking place in Oceanside and Island Park. Because I never completed the reservation, and I never received any confirmation it was my understanding there was no reservation. My card has been charged $371.00. I just called The Hampton Inn to check to see if there was a reservation. There was and it was marked as a no show. I asked about a confirmation number but because it was a third party it was not up to them to send me a confirmation number. I never received anything from CCI other than an email asking me to complete my reservation. I feel that this was indeed a scam and am looking to have my money returned. I even cancelled the credit card and had a new one sent which they were able to obtain and continued to charge me. BY not paying my credit card it will hurt my credit. I look forward to hearing from you. My next step will be contacting NYS Attorney General

I'm working housekeeping at the Galesburg, Illinois Holiday Inn Express and suites. I and others are treated so much different than all the friends that the housekeeping manager has. She treats the girls much different. The GM of the hotel does nothing about these issues, he always takes Housekeeping manager's side. He plays favorites, doesn't listen to employees except for a few. There are groups of employees that hang out all the time with the managers. Those are the ones that get better treatment. This is not fair at all, and the GM does nothing about it. The housekeepers that are friends with the manager, they spread rumors and gossip and when the GM gets told he does nothing about it, they sweep it under the rug and worry too much about the numbers and not low moral. Rumors are the GM dates and sleeps with housekeepers. Poor working conditions

My general manager is very unprofessional as well as the owner. They keep telling the team we are not in hospitality and guest accommodations are not important. We are here to collect money not please the guests. I want to know who I need to call to report them. Also my general manager is going to other hotels telling them not to hire me. I haven't even applied to the other hotels and I am having the other hotels call and let me know that this is happening. What do I do and who do I call?

Spent 2 nights with two rooms spending 5 or 600 dollars and all was fine. However we left a pair of expensive slippers behind and when we called the hotel in Sudbury, Ontario, Canada. they said they would not send them to us without a shipping label. The process for the label was ridiculous. We are seniors and don't have the tech skills to go through all the required actions. We are not impressed with the Sudbury Holiday Inn service and by extension all Holiday Inns. Phoned the hotel twice. They have the slippers (expensive), but will not send them

We have been owners of a vacation resort thru Holiday Inn Club Vacations who is the developer and the property is owned by Orange Lake Trust Co in Orlando Florida since 2009. When we first became owners we were able to go online and find available rooms and book a vacation. Since 2020 Holiday Inn Club Vacations has started renting to the public the owners weeks. As owners we have not been able to book a room since. Our friends who are not owners have been able. We are on a points system and we have bought 3 timeshares over the years and have many points. So many points that we are a Preferred Platinum member. As a Preferred Platinum member we are supposed to have special benefits like an extra 4 day stay and one annual upgrade. This year they took those off our account and have no reason and justification for this. We have paid our maintenance fees and have no mortgage. As for the maintenance fees they are now triple what they were in 2009. They went for $400 each to $1200 in about 12 years or an annual increase of $75 a year. So what we have is large maintenance fees with no vacations and now no benefits. When we tried to give back our timeshare they raised their rates on July 1st from $500 to $1200 cost per contract. This cost is to just rewrite the deed over to Orange Lake trust. We are very unhappy and would like to warn others to stay away from Holiday Inn Club Vacations. We would like to give back our timeshares but they are making it more and more costly.

I was booked into Munich, Germany Holiday Inn for June 24 and 25, 2022. The night of the 24th, I realized the air conditioner was going on and off and not cooling the room. At 9 am on the 25th, I talked with management and asked them to fix the air conditioner. At 6 pm, I asked again and the maintenance man came and said it was broken and brought a fan to my room. It was a hot day. I opened the windows and realized a large trash dumpster was under my window with smells and flies coming into the room with no screen or bars on the window. I also noticed men walking through the area, a trash area with a broken toilet, other dumpsters and occasionally men coming through using a fork lift to move pallets. I went to the desk and talked with the assistant manager, stating the room was unacceptable without air conditioning and it was unsafe due to the ability of someone moving a few pallets under the window and could easily come into the room, while the windows were open at night. I was told the Holiday Inn was completely booked and there were no other rooms available. She began to help a family that walked in from the street asking to hold a room while they looked for a possibly cheaper room. I interrupted and said that should be the room I should move in to since my room was unacceptable and unsafe and obviously there was another room available. I was then informed that the open room was only for families and I did not qualify for that room. I am very upset that Holiday Inn was not interested in helping a current customer with a deficient room, not working towards an acceptable solution, preferred making more money by renting an open room rather than helping a current customer and was discriminatory toward a single person vs a family. Holiday Inn Munich completely failed in customer service.

This is the worst hotel experience in my entire life. I do not usually give review’s for establishments unless it is good reviews! First off all each day the temperatures were in the 100’s each day . No water in the libby provided Luke most other hotels. House keeping never once knocked on our door to see if we needed any house cleaning services. This place is a total dump, the lighting is terrible the shades on the lights here are filthy with a yellow dirty tinge. I'm very disappointed at my accommodations went to utilize the pool and they had exactly 2 lounge chairs for the whole property. No vending machines it the floors and even the ice maker was barley working and dirtyz will never come back and I'll advise you to do the same.

My vehicle being stolen from the Portland Holiday Inn airport.

I am angry that it is a known fact that our vehicle model have been stolen from your parking lot before. you have a security guard no security cameras. With that knowledge your employees should’ve recommended our truck be parked in the front not in the back. We stayed June 1 flew out and came back and stayed June 8.

So I’ve spent $400 for lodging I have a $500 deductible for my stolen vehicle now I have $8000 worth of items on my vehicle that will not be recovered.So basically it cost me $8900. To stay at your hotel.

Melinda’s Putvin [protected]

On April 23rd 2022 I stayed at the Manahawkin LBI Holiday inn in NJ

I checked out on 4/24/22 and immediately realized I left my charger plugged into the wall. I contacted the hotel that day and expressed my concern. I have been back and forth multiple times with calls placed and emails to the general manger Mellissa Ferrara. Most go unanswered. I was advised that it was turned over to the insurance company but have not heard a word back. It was a new charger and I would like to be compensated for it or at the very least contacted.

Pat Baud

[protected]

Thank you

I was furloughed on June 1 2022 from my position as Operations Supervisor/ Assistant General Manager! I was told 3weeks prior that my job was safe and that I was expected to step up and handle all management duties as well as maintaining desk shifts. The owners had already fired our regional manager the maintenance men and the general manager so I knew I would be next. However per the request I hired a front desk agent and trained her only to come to work and find my check and a email saying I was furloughed. To this date I haven’t been paid my sick leave or PTO hours and I see that they hired another person for front desk. Is that legal? How can I be furloughed due to supposedly lack of work due to covid yet we had been working with high occupancy daily and revenue has increased so we were making money. Also they received a PPP loan which is supposed to be used to pay employees? I am frustrated and I need answers is this legal?

Owners are Cheap instead of ordering new product the owner mends ripped comforters plus they dont pay enough. We dont have correct pillows to put on bed because they wont order anything guest are paying alot of money for them to cut cost. Gm doesnt want us to talk to them. Plus ww have a elevator problem at the busiest time of the year cant call elevator service unless you contact owner. Guest are getting upset