Holiday Inn reviews and complaints 1
View all 280 complaintsHoliday Inn - Deficiencies at Holiday Inn Express Below
Our recent stay went well at Holiday Inn Express at 4791 Windsor Commons Court in Jacksonville, FL (26-29 Sept 2023) except for the following problems: this hotel needs more luggage racks/carriers. Most guests had to wait long periods of time to get one to load luggage during check-in or check-out. My wife and I have stayed here for our annual Mayo Clinic/Jax visits since 2010. Previously this hotel had ample numbers of luggage carriers. Please remedy this significant problem. The goodwill it will create will will be worth more than the relatively small cost to IHG. This current problem reflects poorly on your company. Also, the elevators were noisy with rough landings at the 5th floor. They likely need more maintenance. In addition, floors 5 and 4 did not have functioning ice machines.
Wm. S. Warden
Confirmation Number [protected]
Desired outcome: Provide more on-site luggage racks/dollies/carriers for guests to use to avoid extended waits for them during check-in and check-out. Check elevators and faulty ice machines.
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