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Unlucky high bidder on 2 fake slabs of gold turning out to be copper and one incorrectly listed Indian Head gold $2.50 coin (sent back, no refund, now relisted on HiBid, same auction house). Attempted to obtain refund from Vail, failed. Contacted Paula from HiBid, said she would copy me on all email to Vail (didn't). Had to contact her 3 days later to find all she did was forward my same email to seller. 3x this happened. Contacted Paula again to suggest she and her company were complicit based on reviews of Vail, for their continued listing and lack of customer service, also stated Vail runs a scam of fake bidder jacking up bids (see attached, (former ATO, all IP addresses go back to Vail), no response to date, guess, as they get a share of the bid premium, what do they care.
Claimed loss: $5600
Desired outcome: Refund, closure of Vail as auctioneers, or at least jail time
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You fell victim to a fraudulent seller hawking counterfeit gold, and HiBid turned a blind eye while pocketing the auction fee — textbook example of willful negligence. Paula performed the absolute minimum, didn't care to actually follow up, and allowed the same junk to be relisted. At this point, if they continue permitting documented scam artists to do business, they’ve moved beyond being complicit — they’re making money off it. You possess the documentation, IP evidence, and the industry experience to demonstrate it; keep attacking them, because silence is their shield, and public scrutiny is your weapon.