Tervis complaints 4
Keywordsorder customer service picture tumbler buy contacted damaged disappointed mugs replacement unpleasant experience buildup coffee cups company store cup dishwasher exchange hand washed hazing inside
Newest Tervis reviews & complaints
Tervis, order problem
5 days after ordering my order is not been shipped out yet! I'm trying to get it b4 Christmas.
Customer service was no help at all
Big Mistake to Order from TERVIS
Order # [protected]
Desired outcome: Customer service, needs to be at least helpfull.Order refund.
I ordered a tumbler with Mandalorian Child on one side and my college age grandson's picture on the other side with his name. I ordered this on 12/7/2020, got an e-mail that said it would be delivered 12-18 to 12-22. It was not delivered and I sent e-mail after e-mail. Well finally I received an order Monday 12-28-2020 and it was totally the wrong gift...Read full review of Tervis
12 black tumblers and 4 green coffee cups
About 4 years ago I changed all my cup to tervis. After about 1 year I had to return them because of the residue buildup on the inside. When I returned them I got the 12 tumblers in black but the coffee cups I was told had to be clear since green was no longer available. I was also told that In the future my black cups would have to be clear too. Well since then I have replaced the coffee mugs 2 more times due to the same thing. I have not put the coffee cups in the dishwasher at all. They have been hand washed and still are getting very bad hazing and buildup, to the point where it's embarrassing to use them when I have people over. Also 4 of the black cups got water between the seals, but unfortunately someone in my home threw them away. I now have to return all the cups and all I asked for was a dollar for dollar exchange for the stainless cups but was told by customer service and a manager that it's impossible, that it's not company policy. I am tired of driving 50 miles to a company store to exchange a product I am not happy with in the first place, and I see no reason why they can't exchange them for the stainless cups. I tried to talk with someone above the manager Stacy but apparently she doesn't have a boss. Very unhappy to the point where I just want to throw them away. I guess that's what they want me to do anyway.
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We found clear and detailed contact information for Tervis. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Tervis.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
- While Tervis has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 4 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Tervis protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Tervis. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
One mug was damaged
I'm very disappointed with www.tervis.com and will not buy from them again. This was my first time ordering from them and it was an unpleasant experience. Ordered five mugs from this site and when my order arrived one mug was damaged. I contacted them right away, sent a picture and the promised to send me another mug as a replacement.
Too sad that was only a lie and they actually never did anything to fix the situation.