Hibbett Sports
reviews and complaints

I ordered 1/7/24... The employee canceled my order so I ordered it to be shipped to me 1/8/24 went to store they have my size so I called customer service they ells me ican't cancel my order for n nothing can be done about that... No kind of coupon they can give for inconvenience of my orders 1/8/24 I ordered another pair n I got them on 1/10/24 smh i'm definitely filing reports on hibbet cause it really makes no sense for me to go through this n still no comp or nothing I won y be ordering from them again

I’m a college student and I can’t always move around to get my shoes I had my aunt go pick my shoe that I won a raffle. The women at the cashier said that she need my id so I sent my aunt a picture of my id and she showed it to her. The women said she couldn’t take it because she needed my physical id and I said that can’t be right because it been plenty of time that someone has picked up my shoe that I raffle for with a picture of my id and got my shoes . The manger was very rude to my aunt saying “That’s wrong I been the manger since October or august and that always been our policy so you lying “ I didn’t like the way she was speaking to my aunt so I told her to walk out they will not be recieved my business or money today

I recently bought a nike tech fleece jacket red and black and i decide to go on to the app and see how the process was going but then the order said it was cancelled but i didn’t cancel it nor did i receive a cancellation email or a refund this problem may be because of when i payed with apple pay the total they gave me was different from the store total but I really can’t see why that would cause a problem because it was only 2 dollars off because of my ZIP and i have never had a problem that until now but if they can’t send my jacket i need my money back

Date: 2/17/13

I ordered AJ1 Toddler shoes for my sister in law's baby shower as a gift. This is my little brother's first child and is a very important family event. The package arrived minutes ago in a plastic bag. The box that enclosed the shoes was torn and extremely damaged. As this is a gift, I am very displeased. I need these to give as a gift tomorrow, so I am uncertain if I want to return them as I do not have time to wait for another pair to arrive. I am very disappointed in the packaging the shoes were sent in. I have had nothing but positive experiences with Hibbert Sports in the past, but this is beyond disappointing as I feel my gift is now damaged. I can tell you I will think twice before using Hibbert Sports again for any of my shopping needs.

12/26/2022 I just left Hibbet store in Anderson Mall trying to exchange shoes I purchased on line when walked in no one greeted us so we proceeded to the counter we didn't know who was the employees get to the counter there's a lady SITTING on the counter she hopped down so we standing there still no acknowledgement another girl walked to the register never said a word I explained why I was there opened the box and she shook head no Never uttered a mumbling word these people have NO customer service skills

I came in today at hibbett sports location 1411 tennessee st tallahassee fl 32304 and ask the guy at the register he can exchange my jordans because je gave me the wrong size i had a 8 size and 9 size which wasnt my fault that was there fault if they wouldnt have given me two mix match sizes this wouldnt have happened i suffer from ptsd i almost committed suicide i was about to go to the lake and jump in the water because i was real stressed i am a combat veteran that has been to two wars afghanistan and iraq i had rpgs shot at me when i was overseas i shot at people my sergeant killed a person because they was trying to run him over this was a real bad experience i will never go to that location again

RE: Mt. Berry Square Mall Store, Rome GA

A male employee was dressed inappropriately and offensively. His shorts were extremely tight and short in length. His entire front anatomy was visible. Two other customers, a male and female couple, expressed a similar view to me. I questioned the manager regarding this matter and she told me to get out of her store and that she would call security if I did not leave. She was insulting and she sent the employee to the stock room to block my view. I have been a loyal customer at this location for many years and spent a large amount of money there. As my two young grandchildren and I were leaving the facility, other employees were flashing peace signs and laughing. It is quite obvious my business is and was not important to your unruly employees. Hopefully, someone will retrain them to listen to the concerns of customers. The dress of the male in question would not be acceptable in the retail business.

I hope there will be a discussion with the manager, who was rude, the attire of the male employee, and the attitude of the other employees.

I gifted my adult daughter with a pair of Nike FlyLease Sneakers for a birthday present last year in October 2021. She wore the sneakers exactly two times in that year {she takes great care of her clothing and shoe wear} and this year decided to wear them again with an outfit that would complement the sneakers and saw the sneakers had deteriorated on the shelve in her wardrobe. I contacted the Nike Company with complaint and sneakers to review and they stated that it was not a design or manufacturing issue and to contact the seller which is Hibbett.

I ordered a pair of tennis shoes and it was delivered to the wrong address. This was acknowledged by Hibbett after calling and chatting for weeks. In the meantime they could not find my order number repeatedly. They sent me to Route and they are telling me they can’t find anything. This is the worst customer service I have ever experienced! I am currently out the price of the shoes and no one there cares at all!’ DO NOT buy from Hibbett Sports!

After trying to purchase 3 pairs of batting gloves on their site for 2 weeks I finally called customer service. They always said they were available but by the time I got to checkout they were no longer available. Speaking for over 30 minutes with customer service they finally stated they shouldn't be on the site and have been out for a long time and that it was their fault and the product would be removed. The rep said they would send me a coupon code for my troubles. 3 days later they are still advertised as available and on sale and no coupon code was ever sent. Again I reached out and they basically said tough crap. Pathetic service and business. Bait and switch and false advertising which appears to be intentional.

I placed two orders online, one Nov 26th for a pair of Jordan 6's and and another Dec 3rd for a pair of Jordan 12's. That's a total of $400.00 I've spent and the sneakers haven't arrived yet. This entire experience have been extremely frustrating. I advise anyone trying to purchase sneakers from this company to avoid doing it online. If I would've known they had an horrible track record with online orders I would have avoided doing business with them all together.

I visited a Hibbett store with my ten year old. It was 30 minutes before her first basketball game and I was determined to get her a good pair of shoes unlike last year she wore some used shoes. So anyway I go to pay for the shoes and my form of payment was rejected. My form of payment was the Ga cash assistance which is considered a Mastercard debit card! It wasn’t that it was declined they refused to take it completely. I was very embarrassed since I didn’t have enough money in my account and was forced to borrow it to pay for the shoes. The cashier stated to me that it will go through but they are not getting the money? Please help me understand this.

My 17-year-old son works for Hibbetts in Georgetown SC. His manager, Jennifer, decided she would call his school and request information about the activities my son is in at the highschool! He asked for a different shift or day because he begins conditioning for soccer this month and she called the school to ask when practice begins for soccer and asked if he, by name, was involved with the soccer team. First of all, that’s sooo out of line and violates his privacy and my boundaries for MY child. Anyone who has kids in sports knows that conditioning starts way before practice! This woman has my contact for information concerning my son and instead went to the school for something not even scheduled at the school. A report with my name and number were left for the DM in the area and I haven’t received a single phone call to discuss this! I am absolutely encouraging my child to find employment else where, but this shouldn’t have happed to begin with.

My name is Anwar Henry on oct 8th 2022 I order 2 pairs of shoes with my cash assistance Prepaid Mastercard. The order #[protected] and came out to $258.12. the next day or the 10th y'all send me a text saying my order been canceled because y'all didn't have the both shoes in stock. So when I called the number to ask when will my money be put back on my card I was told 7 to 10 business days. It is now Oct 19th 2022 and my money still haven't been put back on my card. Now I have a new mastercard because my last one was stolen and the money still not on it. What is the hold up with my money...

On 9/16 I purchased items from Hibbit Sports in Bolivar Mo using the Klarna app. I was charged twice due to the cashier being new to using Klarna. Both Klarna and Hibbit sports want to blame each other instead of figuring out the issue. Supposedly I have a case filed with both Klarna and Hibbit sports but I have yet to hear from any of the companies. I have my receipt as proof and I even have a screen shot of the stores register showing one of the transactions was canceled and still no one wants to help me. I finally today turned it into the Better Business Bureau. We are talking about a $225.00 transaction charged twice so I am pretty angry at this point.

I purchased a pair of Vans shoes for my granddaughter which was supposed to have been a size 1.0. So when I opened the box , one shoe was a size 1.0 and the other shoe was a size 12.0 🤦‍♀️. The size 12 shoe was a display shoe and on top of that it wasn’t the size I ordered. I am very upset and very dissatisfied and not to mention the look on my granddaughter’s face when she couldn’t wear her new shoes to school the next day. Now as much of my business that I give Hibbett Sports I am reconsidering about even ordering from here ever again because as I said I am very disappointed and dissatisfied.

I have called and even walked into both Hibbets here in Huntsville to buy a shoe that they posted. Both times I'm told they are sold out and it's under 5 min of item being posted. I was in the Mall when they posted a Nike Dunk and I WALKED to the store to be told sold out and I looked at clock and 6 min had past from posting. Nobody in store had a bag and nobody walked out as I walked in with a bag. So where did the size 9 go. This a bs that customers don't have a chance to buy a shoe OFF THE SHELVES.

Because we have been in the middle of a pandemic, a lot of my shopping was completed online. I ordered a pair of shoes for my son for school July 2021. I kept checking the tracking and it kept stating that it was "on the way". After about a month of it saying it was on the way, I finally went to the post office where it was supposed to be delivered. Note: I sometimes would not get off until after 5pm so the post office was closed. It was not until September/October 2021 that I was able to make it on a Saturday. I was informed that it was no longer in their system and had been transferred to another system (UPS) who has no record of the product although I have a tracking number. Being that I work a full-time job, I was not "thinking" of a certain time frame, the company would be good stewards and make certain that the matter would be rectified.

There was another occasion where my family went to the mall. My husband reminded me about the shoes. Since there was a store in the mall, I went and asked the manager what I should do. He suggested to call the corporate number and provided a number. Of course, time has passed, and the money has already been drafted from my account. I was getting ready to start shopping for the upcoming school year and my son reminded me about the shoes from Hibbetts. I proceed to call the corporate number listed on the website. I spoke to a representative who transferred me to Steve (Agent ID #71829). He told me that nothing could be done. He could only offer me a 20% coupon off my purchase. When I asked him if it was him and this was his situation, would he be satisfied with this outcome, he repeated what he was able to do. If I had money to just throw away would be one thing. But when someone spends their hard-earned money with you, as a LARGE corporation, the least you could do it honor the customer especially when it is not hurting you. The first time I heard that I had 15 days to report the missing item was today. Not when I went inside the store many months ago, but just today.