I placed a online order 12/14 as a Christmas gift. So imagine our surprise when we discover the theft sensor still attached. So 12/26 I call customer service. The guy I spoke with finds a store, tells me to go there and have them remove it. He also, says he'll refund 20% back to my card for my inconvenience. As this store is out of my way. So I get to this store (8025 West Florissant)and they can't remove it. The supervisor there went above and beyond trying to help. Since her store is located in a plaza, she went to 3 stores trying to get it removed with no luck. But I truly appreciate her effort. So then she calls the Hibbett store that shipped it and spoke with a supervisor name Ryan. Ryan was inconsiderate, unprofessional, and just uncaring. As clearly this is your fault, he said he could only give me 30% off a future purchase. Are you serious? You can't/won't make this right and you think I would order anything else from you. This was my first time ordering from you. At this point I am beyond frustrated and told him to send me a return label and put my money back on my card. Which he claimed he would do. I get home and check my email...yulp you guess it no email from him. So now I have to call again (my third call in under a hour. And I speak with Linda. I explained everything that I have just written to her. She says she's gonna send the return label. Not even 45 seconds later Ryan calls me to say he got caught up with another call and that he would send now. No he only trying to save his butt since I asked Linda can someone over him please call me. So now it appears to me that she trying to cover him. So I truly hope someone from Hibbetts calls me tomorrow 12/27 or sees this. Cause I gonna call everyday to get this resolved. This is the worst customer service I have ever experienced. You expect me to waste my time and gas driving all over town to correct a mistake that you made and not make it right for me? By the way Merry Christmas, since my son couldn't wear the pants that he really wanted.