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Complaints & Reviews

online order

I made an online purchase from Hibbett and they sent me someone else's order. When I called customer service I was told to take the shoes I received to my local store which I did that day on 12/19/19. The customer service rep said the store would ship the shoes to the correct customer and they(the online store) would issue the refund. It is now Jan. 11th and I still don't have my refund. I've called about this 5 times now and each time I'm told 24-48 hrs but nothing has been done. Today I spoke with Amanda who was helpful but again told me they need to do more investigation and it would be 24-48 hrs. She also said the store should have given me the refund the day I returned the incorrect order. If that was the case, the first customer service rep I spoke to should've told me that. So on top of sending me the wrong order they are dragging their feet doing the refund saying they need to verify that I actually returned the shoes.. It is not my fault that their warehouse lacks quality control and their csr gave me incorrect instructions. This is not right and is not good customer service. Hibbett needs to make this right and give me my $69.88 ASAP.

shoes

I purchased a pair of shoes online for my son's b6on the 9/22/2019 and I was sent a delivery confirmation for the 26th and my package was said to be left on my front porch. Now its been 6days and I was told I have to wait for an investigation to be completed then they will get back to me. So now my son's Birthday gift I purchased that I paid $201.40 on is just gone and the company said they don't reship. I've let my son down and I cannot afford to purchase him another pair of air jorda 3 for his Birthday. Thanks for ruining my sons 16th birthday.

Hibbettonline order

I placed a order with hibbett on tax free weekend and bought my child shoes. I never received the shoes and immediately contacted them. I was told that I could not get a refund and they could do nothing about it because it is my responsibility that everything is right not theirs. So they were sorry and they can't help me. So I called and explained it to them they told me they could help but I have to repurchase the shoes and I did not get the same deal that I bought them on. The dumbest and most unorganized company. Wasting all my money on a [censored] off brand a** footlocker!!!

online ordering

on 07/31/19 I placed an order under my 16 year old son's hibbetts account. my email, my cc, my billing address and me as the person picking up the shoes. 45 minutes later the order was cancelled due to the hibbetts account being in my sons name. an authorization was made on my card for the amount of the order. this was my sons money for he worked for this summer for these shoes for school. now I am told that the authorization will not come off my card for up to 30 days. not acceptable. I cannot afford to buy the shoes again and wait for the authorization to drop off. it seems that the problem is a coupon if you created an account that is the issue but when you create the account it says you only have to be over 13. clearly most children will not be making the purchases. highly disappointed in your customer service that had absolutely no solution for me. I would love a response tro this complaint. my email patricia.[protected]@hilton.com

shipping

I'm highly upset that I sat on this website for an hour to purchase a new release. I order them and I received a delivery date of 5/13/19. On 5/9/19 I just so happen to check my email while at an appointment and I see your package was delivered at front door. $200 shoes was left at the door? The shoes should've definitely required a signature. Im panicking because I couldn't leave my appointment. I get home finally no shoes at front door, but there is a sticker on my door, I sighed with relief thinking; okay they weren't that dumb to just leave the shoes out on my porch. I will just pick them up tomorrow at the Accesspoint. Still wondering why it says delivered but its a sticker on my door. Next day I go to Accesspoint UPS store they hand me a tiny envelope Unbeknownst to me the package was sitting in the rain all night in an area that I would never check for a package to be on the side of my house. Im livid because the box is drenched. WHAT COMPANY SHIPS EXPENSIVE ITEMS and not require a signature. This was my first and last time ordering from this company!! Never again! Buyers beware! Order from a more reputable company. My Footaction shoes always require a signature!! It's Hibbetts fault not UPS!!

manager/employee

The manager was very rude and yelled at my son. Then proceeded to stick her tongue out at me as a paying customer because we were taking to long trying to find the right shoes. She refused to help us and just stood there making obscene gestures. I find this very offensive considering the amount of money I have spent in this very store over the past few years. She was very unprofessional and WILL NOT be shopping here again in the future.

poor customer service

I called the Hibbett Sports store in Milledgeville, GA this evening. My phone call was made a 8:04pm, and an African American female answered the phone. I asked her if they had...

Hibbetts Sporting Goodsrewards point program

Hibbetts Sporting Goods offers you a so-called rewards program for every dollar you spend in their store. After you accumulate 200 points you receive a $10 gift certificate. While I personally prefer Dicks Sporting Goods due to the wider selections and varieties, I do tend to try and shop local when I can. I took my shopping to Hibbetts during Christmas time only to find out that all of the points I had accumulated that very day would expire the very following week. Apparently it is a company policy for all points to expire on Jan 1 of every year. Now what kind of "reward" program is that really? I find it to be sneaky and honestly don't like feeling tricked into a purchase. I would have gladly shopped at another store had I known that I was going to be ripped off my "reward" certificate. Buyers beware, if you are a smart shopper and watch for deals like this closely, do not be fooled like I was!

theft sensor left on sweatpants I ordered online

I placed a online order 12/14 as a Christmas gift. So imagine our surprise when we discover the theft sensor still attached. So 12/26 I call customer service. The guy I spoke with finds a store, tells me to go there and have them remove it. He also, says he'll refund 20% back to my card for my inconvenience. As this store is out of my way. So I get to this store (8025 West Florissant)and they can't remove it. The supervisor there went above and beyond trying to help. Since her store is located in a plaza, she went to 3 stores trying to get it removed with no luck. But I truly appreciate her effort. So then she calls the Hibbett store that shipped it and spoke with a supervisor name Ryan. Ryan was inconsiderate, unprofessional, and just uncaring. As clearly this is your fault, he said he could only give me 30% off a future purchase. Are you serious? You can't/won't make this right and you think I would order anything else from you. This was my first time ordering from you. At this point I am beyond frustrated and told him to send me a return label and put my money back on my card. Which he claimed he would do. I get home and check my email...yulp you guess it no email from him. So now I have to call again (my third call in under a hour. And I speak with Linda. I explained everything that I have just written to her. She says she's gonna send the return label. Not even 45 seconds later Ryan calls me to say he got caught up with another call and that he would send now. No he only trying to save his butt since I asked Linda can someone over him please call me. So now it appears to me that she trying to cover him. So I truly hope someone from Hibbetts calls me tomorrow 12/27 or sees this. Cause I gonna call everyday to get this resolved. This is the worst customer service I have ever experienced. You expect me to waste my time and gas driving all over town to correct a mistake that you made and not make it right for me? By the way Merry Christmas, since my son couldn't wear the pants that he really wanted.

theft sensor left on sweatpants I ordered online
theft sensor left on sweatpants I ordered online
theft sensor left on sweatpants I ordered online

service

I walked in returning items that I has purchased that didn't fit the return lady by the name of deondra at the lovejoy ga location embarrassed me to the point that I don't want to...

customer service

I MADE AN ORDER AT THIS WEBSITE TOTALLY OVER $180 FOR TWO PAIRS OF KID'S SHOES. NO MORE THAN 10 MIN. AFTER I HAD SUBMITTED ORDER, I NOTICED THAT THE SIZE OF ONE PAIR WOULD NOT...

oakley sunglasses oilrig

My son Purchase these for his birthday he is having a hard time seeing out of the sides of them because they are so wide so I tried to return them to the store for a different...

asics gel nimbus 20

Manager was very rude to a family member that tried to return a pair of my daughters shoes. Would not honor return policy as stated. I asked about the return policy before I...

customer service

On June 30, 2018, My sister, my daughter and my two grandchildren entered Hibbett Sports store in Richmond KY. The first sales associate had greeted us as we came through the...

Hibbett’s Sports Jennings, MO — terrible customer service

I'm normally not the one to leave bad reviews but my experience today at the Hibbett Sports in Jennings Missouri was the most unprofessional and disappointing customer service...

customer service

I bought a pair of shoes valued over $100 at the Hibbett Sports in Decorah, Iowa. Less than a month later the collor around the ankle began to tear and now is over 1.5 inche...

hibbett sports north augusta plaza 354

Hello, ive been a huge fan /supporter of hibbett sports for many many years, but as of yesterday i would rather take my money and Spend it elsewhere. There was a short stubby...

overall in store service

My family and I have purchased our shoes and sport clothing from your Meridian, MS location for years. Recently we visited this location (3 times over the past 4 days) with...

overcharged/poor customer service

I recently placed an order and was charged tax on my shoes when I live in a state that imposes no taxes on shoes. I contacted customer service and it took almost 15 min to speak...

service

I ordered cleats for my son and your company shipped the wrong sizes. He was hurt in the game due to this matter. I contacted customer service about the issue. A so called supervisor stated that they would re ship the the right sizes. She stated she would call me back at 5pm CA time. No one contacted me I had to contact customer service again and speak to a man named george who i had to repeat the order# to 4 times (listen to the recorded call). He said he was in Florida. The original person I spoke to said they would ship them to me and provide tracking info they would get from corporate. No notes were place in the system and what i was told by the so called supervisor was either a lie or notes were not placed in the system. I need someone to contact me.

Matthew Costa
[protected] cell
order# [protected]

hibbett customer service

The cashier was very rude to my mother and I and singled us out. We ask to look at hats they told us we could go behind counter to look. While back there they started being rude...

check out using credit with my debit card.

When checking me out at my local Hibbett Sports tonight, the clerk said I HAD to enter my pin. No way for me to SIGN FOR PURCHASE (which I always do everywhere because my bank...

I was being talked to in a very rude and disrespectful worker

I went through into the mall in columbus and I went to go get food with my friend so while we was waiting we wanted to look around in stores. So we went into hibbets and I know a...

cashier

Today 10/6/17 I went to my local hibbets in order to buy black softball pants, purple socks, purple belt, and a lanyard. I was not aware this location did not carry softball...

unpleasant shopping experience

I typically have a great time shopping with Hibbett Sports as it is my go to sports store. However, today, my experience was unlike any other was greeted at the door by an...

the service sucked

Most useless group of porch monkey's i've ever seen in my life. They are by far the laziest people in this world. That big fat [censored] is the leader i'm guessing...

reward coupons

I have the reward card to earn points toward a discount. I did receive my discount of $10 off of a $25 dollar purchase. I went into the store in Kingsport, TN to purchase item...

just wanted you to know...

I can't remember his name...but the manager (an older gentleman, at the Jacksonville, AL store), always goes out of his way to help. We've been in the store several times over the...

nike fort gibson high school tigers shirts no longer being put out for purchase

I've tried to emailing, calling and speaking to the manager in the store and can't get an answer from anyone regarding why the local Hibbets store no longer carried my High School...

online purchase/ customer service do not purchase gift cards!!!

Hibbett Sports is a horrible company to try and purchase online! I was given three $25 gift cards as a birthday present I went to the local Hibbett store they had one small circular rack of women's clothes in the entire store. So I went online found what would do, not a good selection at all, went to purchase put gift card numbers in it told me gift cards had insufficient funds, I called and verified all three cards had $25 on. Called customer services, was told they would call me back in 3-5days...no such call. Went back online days later tried it again same thing went on chat with customer service, she told me she couldn't help gave me another number to call that number had a recording unavailable at this time leave message. VERY FRUSTRATING !

  • Da
    dAWG18 Aug 25, 2018

    I went to my local store in Southeast Georgia. They had (1) rack of UGA clothes. One rack!! In the state of Ga. So I call customer service. The guy on the other end sounded like he didnt give a shit! So I send customer service an email. I was emailed back rather quickly but they didnt give a shit. I was told that they would look into it. In my local store there were more racks of urban clothes than sport merchandise. Jeans in a sports store. JEANS!! Way to drop the ball guys. Academy Sports here I come!

    1 Votes

customer service

Does anyone ever answer the phone?? I've been calling for the last 7 days and left several messages and no one has called me back. The store I shopped in was great but had I known...

north platte hibbett

I am a mall walker that wants to stay anonymous, but for the last at least i have noticed the store manager is bringing her children to work everyday. I dont believe that her...

assistant manager

Mason the assistant manager at the commerce square store in Brownwood Texas closed the store at 8:50 when their hours clearly state 9pm on the door. He advised me that I could not...

fake leather sneakers

I went to North Gate Mall in Durham, N.C. [protected], and proceeded to Hibbett Sports. I wanted to price some sneakers, I got the shock of my life when to my surprise the shoe...

customer service very poor

Saturday 9/27-Been searching ALL day looking for "black Nike sleeves". I cant tell you how many stores I called and went to with no success. I called this store (Muskogee, OK) and...

Hibbett / Nike — iam not satisfied

I bought a pair of Nike running shoe s at the Hibbet s sporting good s store in Carlsbad, NM. I didn't wear them much and I only bought them for running. One day I wa...

recommended purchase did not work out

I purchased Under Armour shoes, and it was highly recommended that I purchase the $30 insoles (Flat Food Sport) which I did. The insoles felt great, but I had to get a 1/2 size...

Hibbett Sports, Inccould not exchange new shoes

I was in the Wytheville Va store and bought several pairs of tennis shoes...I live 60 miles round trip from Wytheville. I thought it would be a lot closer to go to Mercer Mall and exchange one pr for a larger pair. I was unable to do so. The blonde head coach informed me they had been worn and it would be better to take them back to Wytheville. I did not argue with her explained they were not worn only tried on. She still stated they had been worn. I took them to Wytheville and had no problem. The head coach there said they were not worn and she did not see the problem. I am very dissapointed and do not think I will ever go back to Hibbett. I could and did buy more merchandise in Wytheville because they were so nice and helpful...Thank u Mercer Mall Store Head Coach for nothing...

Hibbett Sporting Goods — charage of wreckless endangerment of a child

I had a verbal altercation with the manager, She threw my change at me and told me to get the [censored] out of her store. Then came around the counter and slung a clothing rack at me...

Hibbett Sporting Goods — beware

I spent $85 at Hibbett Sports on pair of Jordans for my son. He wore them less then ten times only on hardwood for practice and games and the inside of one shoe began falling a...