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Big 5 Sporting Goods

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Customer Service

+1 800 898 2994 (Customer Service)
+1 310 536 0611 (Corporate Office)
+1 951 774 1600 (Distribution Center)
2525 El Segundo Blvd.
El Segundo, California
United States - 90245
Mon8:00 AM - 4:00 PM
Tue8:00 AM - 4:00 PM
Wed8:00 AM - 4:00 PM
Thu8:00 AM - 4:00 PM
Fri8:00 AM - 4:00 PM
Distribution Center

6125 Sycamore Canyon Blvd., Riverside, California 92507
Monday - Friday: 9:00 am - 5:00 pm

Complaints & Reviews

Manager / name Brenda

I had bought sunglasses for my brother 2 days ago but I was not shur if he was going to like them or not so I...

insulted after purchasing items in your store

I pattie roberts arrived into the store and as always there there was a lady checking people out and there...

ammunition purchase

I went in on a Saturday to buy ammunition, a manager was called and she told me that in order for me to buy...

staff customer service

I was standing waiting for the employee to get off the phone. I had a shoe in my hand waiting to ask if she...


Purchase a faulty tent. Went to store to exchange for a tent that worked. They told me they had to order a...

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bait and switch tactics

Big 5 in Carlsborg, Washington has done this to me several times. They have a big sale (In this case the Memorial Day Sale). They had some bluetooth earbuds on sale so I went in and arrived 3 minutes to the start of the sale. They did not have any of the earbuds. They did not have any coming in. Their explanation was that "We only get what headquarters gives us". They wrote me a rain check and sent me on my way. This is why I rarely go in the place.

very poor customer service

I was in El Cerrito, Ca. on May 21, 20119, at 11:52pm. I had some extra time to spare on my lunch break & decided to visit the Big 5 store at 11060 San Pablo Ave, El Cerrito, Ca. 94530. Immediately as I entered the store the clerks looked at me suspiciously. As I was looking for a pair of hiking boots, I could see that at any given time, one of the store personal had their eyes on me. I did find myself a pair that my feet enjoyed & purchased them for $83.30. The customer service at this store was the worst I've ever experienced in my 60 years here on earth. I believe that I recieved this degraded demeaning customer service from the staff at this Big 5 store because they probably are not use to seeing a Black man nor do they have satisfactory training in giving good customer service to all ethnicities. I am very discouraged with Big 5 & will recommend to all people who are of African, Mexican, Latino, Native, decent to boycott this specific Big 5 store, tell a friend, & let this message go viral!!!

very poor customer service

Big 5 Sporting Goods

customer relations

At approximately 7pm on 1/16/2019 i walked into Big 5 in Canby, Or and from the moment i walked in this heavy...

denial of firearm safety certificate

Hello on 9/20 at 11:40 AM, I went to Big 5 at 721 Sunnyvale Saratoga Rd. to take the Firearm Safety test for...

staff complaint/ madera, ca

4/5/[protected]; We entered Madera store was not greeted. There was 2 young people girl, boy who were in a...

big 5 sporting goods sells defective merchandize in violation of federal consumer protection laws

The Big 5 Sporting Goods sells defective merchandise in violation of "FTC’s Implied Warranty of...

Big 5 Sporting Goods

hiking boots, worse than unscrupulous car dealers

I am extremely offended by the attitude and behavior of this company. The company's position is that I...

Big 5 Sporting Goods

hiking boots

The heels of the hiking boots I had purchased from the Big 5 Sporting Goods in Oceanside store became unglued...

Big 5 Sporting Goods

scam, don't use them

I bought sporting shoes from the company Big 5 Sporting Goods. I hoped to pay for the order with the check, but they denied it and no one explained me why. I called the agent and she tried to explain me, and when I hoped to cancel the order and get money back. The agent refused to return money, because it was their politics. I won’t recommend this company to anyone. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

racial profiling/discrimination

I am a 35 year old African-American female. Saturday morning I went into Big 5 Sporting Goods in Beverly...

bait and switch

Don't go here!!! They never have what they advertise, and are notorious for pulling a bait and switch...

area supervisor is a #

My fiance worked for Big 5 for almost 8 years. That was up until recently when he quit. He was a first...


I purchased SEA TAC ROLLING BAG and shortly after the wheels wore down. But Ted, Operations Manager refused to exchange this product because of my race, African American.

price deception tactics

I was in the store yesterday looking at pocketknives they were advertising on sale. in the display case was a...

gave me a refund and took my money!

I am writing this so no one gets in the same situation I was put in. About 3 months ago I had a $50 purchase that I needed to return to Big 5 Sporting Goods . A younger girl helped me with the refund, and gave me a receipt print out that she said I needed to bring back when I wanted to use the store credit. Two weeks ago I went in and found something I wanted to purchase with the credit, and I was informed that the piece of receipt looking paper I had was not valid. I got very upset and asked to speak to the manager. He told me that whoever helped me months ago should have given me a gift card with the money loaded on it. We went back in forth, with me saying "I never got one" like 10 times. He said, "That is impossible because she couldn't have printed this out without first issuing the card." It came down to me finally saying "what can you do for me because I am owed this money?" He took my receipt and told me that he would call me back after he looked over the security tapes to find out who it was that had helped me because I couldn't remember. Needless to has been many days now and he never called back. I have gone in several times as well and the manager is always gone.

  • There is a manger named Jennifer at the Visalia Big 5 store. She is a total B*tch. Excuse my language but she really made me mad. I was standing in line, it was a fairly busy day. I was not in a hurry or anything. She was rude to the customers, saying "I NEED you on this side" in a harsh tone, instead of saying "I can help you over here." Not only was she rude to the customers, but she was also harassing this young cashier, she was only trying to do her job. She was hovering over her and telling her to move quicker. She was literally breathing down this young cashiers neck. She was a disgusting sight. No joke. She is fake. I am a customer so I can see the big picture, Im just standing back in line watching. As soon as a male approached the counter she got all giggly and giddy. As soon as he left she turned back to being rude. Her voice is annoying, only because she is trying to act nice but its rude and way too forward. She is not manager material. I've have worked as a manager in department stores, and never have I seen such rude behavior towards employees and customers.

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    Deathstrike Jul 29, 2014

    Everything that is written here is true, but then again Big 5 is a complete and utter scam anyways!!! Their so called "sales" are simply that they lowered their very high markup to what most stores would charge for the item in the first place. Kohls, JC Penny, Macy's and other stores are NOTORIOUS for marking up their merchandise considerably above the national average and then "lowering" it calling it a sale when in reality, its not much better than most brick and mortar and online stores. And the quality of Big 5 Merchandise is subpar at best. If you love made in China and the fact that Walmart and other stores charge the same price, then by all means go to them, but if you want subpar merchandise, lousy service, and prices and refund tactics that are dubious at best, criminal at worst, then Big 5 is the store for you.

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    Arianna Gonzales Sep 29, 2019

    The employees were rude to ring up my shoes I was buying and when I asked to check for a shoe size in the back she didn't yet another employee went right after to check and there were multiple in that size. Name was Yolanda and Yaratzis so rude and unprofessional ladies

    0 Votes

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