The complaint has been investigated and
resolved to the customer's satisfaction
Hibbett Sporting Goodsbeware

M Review updated:

I spent $85 at Hibbett Sports on pair of Jordans for my son. He wore them less then ten times only on hardwood for practice and games and the inside of one shoe began falling a part. I did not have the receipt only a the debit card statement, so the Hibbett Sports manager blew me off. The store manager who personally sold me the shoes was more concerned abouot company policy than assisting a customer. Clearly customer service and satisfaction not a priority at this store. I was directed to the Nike web site which was no help! I submitted a complaint on the Hibbett Sport complaint form on web and emailed a letter directly to the regional manager and got no response. I'll be sure to spread the word to everyone I know (and don't know)about Hibbett Sports. This is great timing since a new sporting goods store is opening soon in the community where I live!


  • We
    Wendy Enriquez May 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Threw bag at us. Was on his phone the whole time. When we asked a question it seems like Sale rep was much more distracted on his phone than letting us know where soccer cleats are. Very rude.

    0 Votes
  • Li
    Lillie Brown Sep 12, 2012

    On 9/12/2012 at 4:20 pm My family and I went into Hibbet sport in Florence S.C. at Magnolia Mall, The two ladies that was working their did not speak to us or acknowledge us in any way, I look around about 10 minutes then a white couple came in they spoke to them and asked them do they need help, We are black the employees are black, so are your employee trained to overlook black people, I really want to know their problem, I saw an item that i would have purchase but why spend my money where i am not welcome, I would not recommend Hibbet sports for anyone of color even though the employees was black that did this.The employees lack training to work with the public.
    Lillie Brown.

    -2 Votes
  • Kh
    KHAB Aug 14, 2011

    I am flat footed and a lot of shoes hurt my feet. I went to Hibbet sports in Santa Rosa Mall, FL and asked about a shoe that would be comfortable for me. The clerk directed me to one of the most expensive shoes in the store and convinced me to buy them and assured me that if I didnt like them I could return them. I wore them once and found that the shoes were too tight on the top of my feet and decided to return them. I talked to the store manager and told her the reason why I was returning the shoe.. She told me that, that was not a very good reason for a return and they couldn't take the shoes back because they can't resale shoes after they had already been worn (THe shoes were still like brand new)... The guy that sold me the shoe was standing right there and din't even say a word, and when I looked at him to defend me he walked away as fast as he could. I have spent tons of money at Hibbet sports over the years buying all sorts of things from them and i'll tell you now, they will never get a dime from me again.

    1 Votes
  • Ro
    Ronnie Cox Apr 17, 2011

    I bought a pair of kswiss and they had no padding in the heel of the shoe. The front of the shoe was thick with padding. I took them back to the store the very next day for a refund with the reciept. The guy working said They could not accept them because they were worn. I wore them for 30mins literally 30mins and they hurt my feet. He said in a smart a** tone "that's why we let you try them on". So he finally decided that he could give me an even exchange or a gift card this time like he was doing me a favor.. Which is BS. That will be the last $70 Hibbetts will EVER get from me.. This store is located in Muscle Shoals, AL...

    -3 Votes
  • 11
    1122334567890 Dec 17, 2010

    my complaint is about the boy waiting on me. n the merchandise was fine the smart [censor] kid kept saying "young lady" over and over he had really played it out... i was getting tired of it and called him "old man" small store in a small town Bremen, Georgia.

    -2 Votes
  • Bi
    BillGrasias Nov 13, 2010

    I had a completely different experience. I bought a pair of Under Armour shoes for my son and when the sole started coming off in the first week I took them back. I didn't have my receipt, but since I signed up for the rewards thing they reprinted it for me. They gave me a new pair of shoes right there. The store in Salina, KS took care of the old ones and said that if it happens again with the Under Armour they would even switch over to a different brand if I wanted. I'll be going back there for sure.

    1 Votes
  • St
    SteveCK May 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had some disappointment with Hibbet that was similar to the above complaints too. We purchased a pair of nike shoes the shoe fell apart, when I went to return them the sales person said there was nothing he could do. I ask for the manager and he/she never called back. so I ask for the District Manager and whoever it was never called me back either. I was really disappointed in the store. It was the store in Hays Ks. They lost my business for sure.

    -3 Votes
  • Da
    David Brown May 19, 2010

    I had some disappointment with Hibbet that was similar to the above complaint. Recently I purchased a pair fo New Balance. Due to the fact that I wear a large size shoe, I paid $120.00 for them. After wearing them for a few days, they stretched out so wide and now my feet slide around in them. I contacted the store and they told me it was poicy that they could do nothing to help except sell me a thicker pair of socks or a new pair of shoes. No more buying from Hibbet Sports for me.

    -2 Votes
  • Ab
    A. boone Feb 27, 2010

    The same thing happen to me, I purchased their shoes within a week it was leaking through the soles went to the manager and he was nochalant I was not able to get another pair even though I lost eceipt the sales clerk rememored me. He stated he could not do any thing. I returned 5 minutes later with the shoes and left them on the counter 85.00 for nothing. My son coach little league they will not be going there again for shoes. this store is located in clinton, north carolin at walmart shopping center. also contacted regional office but no response so i know how you feel.

    -3 Votes

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