Pro Direct Sport Customer Service


Pro Direct Sport Ltd

Bridge House, Parkhill Road
England, Devon
United Kingdom - TQ12AL

Customer Support Phone Numbers

Mon9:00 AM - 5:30 PM
Tue9:00 AM - 5:30 PM
Wed9:00 AM - 5:30 PM
Thu9:00 AM - 5:30 PM
Fri9:00 AM - 5:30 PM
Sat9:00 AM - 1:00 PM
Sun9:00 AM - 2:00 PM

Pro Direct Sport Complaints & Reviews

Pro Direct Sport / delivery

Jul 29, 2019

I have send the message to customer service many times but no one replied or respond. I purchased my item on 8 July 2019. till to now, no one tell me where my item is? The MetaTrack is only showed the delivery expected from 13 July to 25 July. However, today is 29 July but still in...

Pro Direct Sport / nike cleats

Jan 30, 2019

I ordered some cleats and had put the shipping address as my teams facility. But when I got the order confirmation it was being sent to my billing address in which I rent out for the season as I am away. Pro direct would not ship my cleats to my team facility leaving me without any cleat...

Pro Direct Sport / refund!!

Jan 16, 2019

Have called in 4 times for the refund for my delivery charge when my goods were not received on time. I was told that I would get this refunded whenever I called. Still no money in my account! Under the Contract Regulations, I am entitled to the money back for something which was not...

Pro Direct Sport / online order

Dec 04, 2018

I placed an order for a pair of football boots order number 9759090 on the 22/11/18 after non delivery or communication I rang up today to ask where my order was to be told they are out of stock!! The money was debit from my account also! My son is extremely upset as his was really looking...

Pro Direct Sport / adidas x18+ fg

Nov 20, 2018

I ordered an Adidas X18+ FG size 9UK which is the size I've been always wearing and ordering for years from Pro-Direct, however these boots were way too tight which made me believe that it is a manufacturer fault, and decided to return them after trying them at home for around 10 to 15...

Pro Direct Soccer / product

Sep 25, 2018

One Friday 21.09 I ordered Nike premier boots with order number 6694080. On Saturday I asked to cancel the order before it is dispatched, and sent email on 16.39 CET, I got no answer. On Sunday, I resend another email at 09.59 CET to confirm asking the cancellation, I got no answer. On Sunday at...

Pro Direct Sport / no product delivery!!! : (: (: (: (: (: (

Sep 17, 2018

Been waiting for over a month for my son's football kit, do not buy from this company< service is poorly run, no managers available to discuss the issue, incompetant workforce with no idea how to resolve a complaint. Telling me that you will call me back after you investigate is not good...

Pro Direct Sport / order no. 4704370

Aug 26, 2018

Pro Direct SportHi there This wld probably be the last time i am sending a message to you guys. I placed an order for a pair of Pantofola soccer boots online on 19 Aug 2018 Sunday and got an email from Pro Direct that the item had been despatched. However, I have not had any response from Pro Direct...

Pro Direct Soccer / gloves

Aug 26, 2018

i am writing to you one last time with regards to the faulty gloves i have emailed u 3 times already about the gloves both worn twice both ripped in the exact same place its a disgrace how long i am waiting for an answer and i know my entitlments as a consumer i have the order number and...

Pro Direct Sports / Pro Sports Direct / Pro Direct Select / refund

Aug 22, 2018

Absolutely disgusted at this company. I have been waiting nearly six weeks now to be refunded for a defective product. I have spent hours holding on the telephone trying to speak to someone & when I did eventually get to speak to a member of staff, I was PROMISED that my case was being...

Pro Direct Soccer / your customer service

Aug 08, 2018

I have spent over 6 hours on hold trying to find out about an order that is urgently required 32 mins on hold today and you cut the line. I thought it was impossible to get a worse customer experience than with Monarch Airways but congrats you have done it All my emails have gone...

Pro Direct Soccer / double charged my card and do not want to refund my money

Jul 26, 2018

I have been trying to contact your customer service as Prodirect has double charged my account on 28 June 2018 for the product order that was cancelled. The cancellation was advised by Prodirect customer service officer himself. He asked me to place a new order for the same pair which I...

Pro Direct Soccer / soccer cleats

Jul 21, 2018

I am very upset at how they have handled my return. They approved a return and also said I would be reimbursed for what it cost me to ship the cleats back to the UK. I asked for a new pair to shipped back when they received the defective ones. That request was ignored and they issued a...

Pro Direct Soccer / soccer cleats

Dec 27, 2017

I need someone to call me back asap. I was charged the incorrect price and know I want my money back. This is very frustrating that you cannot speak to someone and I need to write a story about what happened. I'm expecting a phone call. I'm wanting to speak to someone on how frustrating...

Pro Direct Soccer / black new balance boots.

Dec 15, 2017

Approx 6 months ago I bought a pair of new balance boots from Pro direct soccer and there's a massive hole on the side of the right boot now it's not repairable what so ever. I have to say normally pro direct quality is top class but I'm very disappointed in these boots as they cost me €220...

Pro Direct Soccer / football shoes nike hypervenom

Nov 14, 2017

Myself adithya from india(Hyderabad) Last week I have ordered 2pairs of Nike football shoes from pro direct soccer Order has confirmed payment also done but I didn't receive my order till now when I'm trying to contact them Iam not getting correct response .! So I just want my parcel to be...

Pro Direct Soccer / hypervenom football boot

Sep 24, 2017

Pro Direct SoccerI purchased a pair for my Son less than 12 months ago and the sock has torn. There has been no contact with the sock. Please can you assist? I have a photo of necessary. I woul not expect an expensive item like these to fail at such an early stage. Can these be replaced or at the very...

Pro Direct Soccer / football boots

Aug 13, 2017

Pro Direct SoccerI have had a pair of adidas ace primeknits for just under 4 months and I've only worn them about 25 times and the thread has already broken on the back left stood on the right boot. I bought these boots with my 18th birthday money and I'm extremely disappointed, I would have classed adida...

Pro Direct Soccer / adidas ace transition pro white/black/gold metallic

Aug 12, 2017

Pro Direct SoccerI placed an order for 2 pairs of the Adidas Ace Pro gloves, which were between £40 and £50 a pair. I payed for one pair because only one pair was available in a size 12. Once recieving this package on the morning of 12th august, I have seen the stitching is coming away from the latex on the...

Pro Direct Soccer / adidas studs

Jul 28, 2017

I live in Mumbai, India. I ordered a pair of adidas studs from your site on 14th July. I have received an email asking me to rate the performance of Pro direct. I haven't still received my order. I try to trace the order and it has been showing since the past week that it has been...

Pro Direct Soccer / football boots new balance furon

May 25, 2017

I have ordered New Balance Furon football boots size 8 that were on sale few weeks ago. They have arrived and I found out that they were small. So I have send them back and asked for refund. I have send few e-mails to Pro-Direct but no response. Thi happened over a month ago now and I have still not recieved my money back. I only want my refund now !

Pro Direct Soccer / Football boots

May 06, 2017

We have used Pro-direct soccer a few times and found no problems. However we recently ordered an expensive pair of boots for my son which were a little too small, rather than sending them back immediately, we made the mistake of ordering another pair a size larger which we then kept and...

Pro Direct Soccer / Returns department won't accept returns

Feb 15, 2017

I bought 3 pairs of football boots from Prodirect in Feb 2017. Once I got the boots, I tried them on only to find that they didn't fit - I couldn't even fit them on my feet. These couldn't be worn, After trying them on, I then spent $75 in shipping to return them for a bigger size. Upon...

ProDirectSoccer / they took my money and i've got nothing!

May 10, 2016

I have ordered some boots from ProDirectSoccer and paid some extra money for overnight shipping and received nothing yet! Two weeks already passed and I have no information about the status of my order. I tried to call them but no one ever picked up, and I even used their "Contact us"... / They took my money and I've got nothing.

Apr 08, 2016

I made an order in early March and paid some extra money for shipping. They were supposed to deliver my things in few days, but it is now April and I received nothing yet and there is absolutely no information from ProDirectSoccer!! I went to their website and tried their "contact us"... / The seller delivered bad-quality shoes and refused to change them

Oct 28, 2014

I ordered sneakers from the website I was really disappointed in the services, ‘coz they delivered bad-quality sneakers. They torn after couple of weeks, but the seller of course refused to change them and told that it was only my fault. Don’t buy scam... / Still no money back

Oct 12, 2014

I bought from the website, but it was real scam. I placed the order and the seller charged me within couple of minutes. Also I received the confirmation info and receipt, but only after 10 days it turned out that my order was out of stock. The seller didn’t... / This company is very poorly run and you may lose your money

Apr 29, 2012

This company is very poorly run and you may lose your money (and your temper!) doing business with them. I wish I had read the reviews before placing my order with pro direct soccer! I only started to read the reviews after I they had already screwed up my order. On their website, it... / They are useless, unhelpful and currently owe me money

Feb 13, 2012

I ordered soccer boots on 24 November for a Christmas present. They arrived in Australia on 9 December but as Prodirect had addressed the package incorrectly, I dod not manage to track them down until 4 January - too late for Christmas. As such I sent the boots back... that was 6 weeks ago... / Totally appalling customer service


I ordered a pair of junior goalkeeper gloves but when they arrived they were not as described on their website. I returned for a refund and asked for my return postage to be refunded as I would not have ordered the item if it had been described correctly. It took them 11 days to reply to...