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Pro Direct Sport

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Pro Direct Sport Customer Service Contacts

Bridge House, Parkhill Road
Torquay, England, Devon
United Kingdom - TQ12AL
Mon9:00 AM - 5:30 PM
Tue9:00 AM - 5:30 PM
Wed9:00 AM - 5:30 PM
Thu9:00 AM - 5:30 PM
Fri9:00 AM - 5:30 PM
Sat9:00 AM - 1:00 PM
Sun9:00 AM - 2:00 PM is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pro Direct Sport Customer Service. Initial Pro Direct Sport complaints should be directed to their team directly. You can find contact details for Pro Direct Sport above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pro Direct Sport. Discuss the issues you have had with Pro Direct Sport and work with their customer service team to find a resolution.

Complaints & Reviews

Pro Direct Sportdelivery

I have send the message to customer service many times but no one replied or respond. I purchased my item on 8 July 2019. till to now, no one tell me where my item is? The MetaTrack is only showed the delivery expected from 13 July to 25 July. However, today is 29 July but still in waiting. I felt disappointed and angry with the service of pro-direct soccer especially on the unit of customer service.

The order number is [protected]

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    Jan 30, 2019

    Pro Direct Sport — nike cleats

    I ordered some cleats and had put the shipping address as my teams facility. But when I got the order...

    Jan 16, 2019

    Pro Direct Sport — refund!!

    Have called in 4 times for the refund for my delivery charge when my goods were not received on time. I wa...

    Dec 04, 2018

    Pro Direct Sport — online order

    I placed an order for a pair of football boots order number 9759090 on the 22/11/18 after non delivery or...

    Nov 20, 2018

    Pro Direct Sport — adidas x18+ fg

    I ordered an Adidas X18+ FG size 9UK which is the size I've been always wearing and ordering for years from...


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    Sep 25, 2018

    Pro Direct Soccer — product

    One Friday 21.09 I ordered Nike premier boots with order number 6694080. On Saturday I asked to cancel the...

    Sep 17, 2018

    Pro Direct Sport — no product delivery!!! : (: (: (: (: (: (

    Been waiting for over a month for my son's football kit, do not buy from this company< service is poorly run...

    Aug 26, 2018

    Pro Direct Sport — order no. 4704370

    Hi there This wld probably be the last time i am sending a message to you guys. I placed an order for a pair...

    Aug 26, 2018

    Pro Direct Soccer — gloves

    i am writing to you one last time with regards to the faulty gloves i have emailed u 3 times already about...

    Aug 22, 2018

    Pro Direct Sports / Pro Sports Direct / Pro Direct Select — refund

    Absolutely disgusted at this company. I have been waiting nearly six weeks now to be refunded for a defective...

    Pro Direct Socceryour customer service

    I have spent over 6 hours on hold trying to find out about an order that is urgently required
    32 mins on hold today and you cut the line.
    I thought it was impossible to get a worse customer experience than with Monarch Airways but congrats you have done it
    All my emails have gone unanswered.
    I have emailed your directors asking for assistance.
    I am sure I will not hear from them despite all my efforts
    This company should be avoided at all costs

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      Jul 26, 2018

      Pro Direct Soccer — double charged my card and do not want to refund my money

      I have been trying to contact your customer service as Prodirect has double charged my account on 28 June...

      Pro Direct Soccersoccer cleats

      I am very upset at how they have handled my return. They approved a return and also said I would be reimbursed for what it cost me to ship the cleats back to the UK. I asked for a new pair to shipped back when they received the defective ones. That request was ignored and they issued a refund for the cleats. I paid $48 to return them. I have emailed them over and over again without any response regarding the additional refund. I am unable to call them because I do not have an international calling plan. It has been over 2 months now. My son really loved the cleats and they were a very good price. It's very unfortunate that I will never be able to trust them again.

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        Pro Direct Soccersoccer cleats

        I need someone to call me back asap. I was charged the incorrect price and know I want my money back. This is very frustrating that you cannot speak to someone and I need to write a story about what happened. I'm expecting a phone call. I'm wanting to speak to someone on how frustrating this has become and know I need to reorder from somewhere else because my son needs his cleats. Never again wil i use or recommend this site to anyone. This is so fraud.

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          Pro Direct Soccer — black new balance boots.

          Approx 6 months ago I bought a pair of new balance boots from Pro direct soccer and there's a massive hole on...

          Pro Direct Soccer — football shoes nike hypervenom

          Myself adithya from india(Hyderabad) Last week I have ordered 2pairs of Nike football shoes from pro direct...

          Pro Direct Soccer — hypervenom football boot

          I purchased a pair for my Son less than 12 months ago and the sock has torn. There has been no contact with...

          Pro Direct Soccerfootball boots

          I have had a pair of adidas ace primeknits for just under 4 months and I've only worn them about 25 times and the thread has already broken on the back left stood on the right boot. I bought these boots with my 18th birthday money and I'm extremely disappointed, I would have classed adidas as the best football boot due to its quality and for this to happen I am very unhappy. I would assume you, Prodirect can rectify my situation.

          football boots

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            Pro Direct Soccer — adidas ace transition pro white/black/gold metallic

            I placed an order for 2 pairs of the Adidas Ace Pro gloves, which were between £40 and £50 a pair. I payed...

            Pro Direct Socceradidas studs

            I live in Mumbai, India. I ordered a pair of adidas studs from your site on 14th July. I have received an email asking me to rate the performance of Pro direct. I haven't still received my order. I try to trace the order and it has been showing since the past week that it has been dispatched and that it is in Delhi. I even tried calling the royal mail phone number but a wrong number has been given. Please contact me or email me.

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