Location: Champs Sports, Mayfair Mall, San Leandro, Ca.
Date of incident: 9/19/2018
Transaction: 208736. 9/19/2018. 11:19 AM
Last night, on 8/18/18, 7:38 PM, I called the Bayfair Mall Champs Sports store in San Leandro to check if they had the Air Force 1, Just Do IT's, size 8.5. The individual on the phone said they had only pair left, but, that they were closing in 20 minutes. I asked what time did they open the next day. I was told 10 AM. I got there today at 10 AM and the store was closed until 11:15 AM. During my purchase, I expressed my grievance of having to wait over an hour for the store to open and that I was told the the night before that the store was going to open at 10AM. I asked the clerk what the delay was in opening the store. He told me that there was an emergency. I asked him to elaborate and he went on to say that he had gotten into an altercation with his girlfriend and had to take the BART train instead of driving her car. He then asked another clerk for her code to ring up the transaction on the register. I asked to speak to the manager and he said that he was "basically" the manager. I asked him how I could lodge a complaint and he told me there was nothing he could do, yet, wouldn't give me his name.
I understand that things happen life, but, I feel like I should have been compensated, to some degree, for waiting over an hour to buy the last pair of size 8.5 shoes in the whole Bay Area, because he had a altercation with his lady friend, ESPECIALLY, since he could lie to me and claim to be the branch manager and cover up his lateness or not show any type of common courtesy toward my time being wasted due to his lack of responsibility.
Usually shopping at Champs Sports is a fun and exciting experience for my whole family and never really concerned myself with special offers because I did not have to be enticed to "come back" so to speak. We all profit, regardless. However, after encountering this situation, I was reminded of how more and more valueless common courtesy within the consumer retail market or much less, "customer service" has become. Which, if I might add, completely took the wind out of my sails.
Embarrassingly, I am requesting some type of response to my first, and possibly my last, disrespectful encounter at Champs Sports.
Add your opinion