Eastbay

I recently purchased a shirt and shorts for my daughter from Eastbay for her school. However, it took a whopping three months for the items to finally arrive. When they did, I was disappointed to find that the shorts were too small for my daughter. I reached out to the company multiple times, politely asking for a refund, but they refused to do so through email. To make matters worse, they stopped responding to my messages altogether.

I mean, who takes three months to send a product? I waited patiently for my order, only to receive booty shorts for my eleven-year-old daughter. It's unacceptable. I will never do business with Eastbay, Footlocker, or Finishline again since they're all the same business.

My daughter's school had to switch out the shorts for her, and it was a hassle. This sorry excuse for a business takes three months to deliver a product and has the nerve to say no refunds. It's ridiculous. I urge you not to do business with this company. They will take forever to send your order and then refuse to refund your money if your item doesn't fit.

In conclusion, I had a terrible experience with Eastbay, and I wouldn't recommend them to anyone. It's frustrating to wait so long for a product, only to receive the wrong size and not be able to get a refund. Save yourself the trouble and shop elsewhere.

I recently purchased a pair of cheer sneakers for my daughter from Eastbay. She had just undergone Achilles surgery and needed a comfortable and supportive pair of shoes. Unfortunately, her regular size did not fit her right foot and caused her pain. I immediately returned the shoes and exchanged them for a bigger size.

After a few weeks, I called to inquire about the status of the exchange. To my surprise, I was informed that the sneakers were dirty and covered in hair on the soles. I was shocked because those were not the shoes I returned. My daughter could not even wear them because of the pain they caused. However, the customer service representative kept insisting that they had sent me photos and that they would not exchange worn shoes.

I argued back and forth with them, but they refused to acknowledge that something had happened to the shoes in their warehouse after my return. These were brand new sneakers that had never been worn. I felt like I was being scammed and was extremely disappointed with the customer service I received.

I would not recommend buying anything from Eastbay after this experience. It is frustrating to spend money on a product that does not fit and then have to deal with such poor customer service. I hope that they can improve their processes and treat their customers with more respect in the future.

I was really excited to order some shoes for my little one from Eastbay, but unfortunately, I never received them. It was a bummer because I had already paid for them and was eagerly waiting for them to arrive. I reached out to Eastbay to see what was going on and they took a whole three weeks to investigate the issue. When they finally got back to me, they declined to refund me or send me the shoes I had ordered. I was really disappointed, especially since I had been a loyal customer for over 20 years.

It was especially frustrating because these shoes were for my two-year-old and I really needed them. I ended up having to go through my credit card company to get reimbursed for the purchase. It was a hassle and it took a lot of time and effort on my part. I was really disappointed with the customer service I received from Eastbay. They didn't seem to care about my situation at all and were not helpful in resolving the issue.

I was really upset with the whole experience and I don't think I will be ordering from Eastbay again. It's a shame because I have been a loyal customer for so long, but this experience really soured my opinion of the company. I think it's important for people to be cautious when ordering from them online. It seems like they filter their reviews to only show the good ones and not the bad experiences. I even tried to leave a review on their website, but they wouldn't let me. It's really disappointing to see a company treat their customers this way. If you need shoes, I would recommend going to a store instead of ordering from Eastbay.

I bought a pair of Jordan B Loyals for my grandson from Eastbay. They sent me an email saying they got my order and then another email saying it was on the way. But then, nothing came! I called them and they sent me a 3rd email saying it was on the way with the same tracking number as the 2nd email. But they didn't give me a date for delivery! I called them again and they said it was on the way. But when I called them again because I still didn't get my sneakers, Jess #4825 told me after 1 hour and 45 minutes on the phone that they didn't have it. When I asked why they didn't tell me earlier, she was very rude and unhelpful. She even hung up on me! I had to dispute the charges. They didn't send me the other item I ordered either, even though they said they did. I think they lure you in with a low price and discount, but then they decide not to sell it for that price and tell you at the last minute that it's not available. That way, they can make you buy something more expensive. But not this time! I'm going to report them to the BBB for sure.

This company, Eastbay, is the worst ever! I ordered two pairs of shoes back in October to be prepared for Christmas. Unfortunately, I had to return both pairs for the correct size. However, only one pair came back to me, which was delivered on my front porch just like all my packages for the last 13 years. I called them to inquire about the second pair, but they said it was delivered to my garage, which is a lie! They owe me a refund or the shoes that I ordered. This company says they will investigate, but no one even contacted me, not even UPS. It was all bogus! They just decided to email me with the investigation closed. This company lies and steals from hard-working customers. BEWARE! You will not receive your shoes or a refund.

To make matters worse, they wrote down the wrong size twice! Needless to say, I had to buy new shoes just 5 days before Christmas. This was a huge inconvenience and disappointment. I highly recommend that you read other reviews on resellers because this company is doing it to everyone. Don't waste your time or money on Eastbay!

Eastbay, let me tell you, my experience with your company was a complete disaster. Your customer service department is the worst I have ever encountered. The employees are untrained and they messed up my order. Not only that, but they also lied to me and made me wait an extra week for my son's T-Ball cleats. As a result, he missed his first game and his first T-Ball pictures too! How could you sell the cleats I purchased over 2 weeks ago? You did nothing to try to fix the issue, made no apologies for what you cost my son, and had the audacity to tell me there will be more games for him to play? It's his first experience with organized sports and you guys screwed it up!

I was shocked to hear that you preach compassion for athletes and advocacy for sport. What a joke! You are hypocrites! As long as I live, I will never spend another dollar with any company associated with you. I will also be sure to let everyone in my leagues know not to waste their money either!

If I could give negative stars, I would! My advice to anyone reading this is to stay away from Eastbay. Don't buy from them!

So, I made a big mistake by ordering from Eastbay without doing my research first. I put some items in my cart that were marked as 'out of stock' but they still let me check out. However, the same day they cancelled my order without giving me any notice. The worst part is that they still took my payment the next day. I was so angry and frustrated that I had to call them to ask for my money back. They kept saying that I would get my refund, but I couldn't understand how they could cancel my order, not tell me, and still accept my payment. It's just not right.

I have to say that Eastbay is a total garbage company. I wouldn't recommend anyone to waste their money with them. There are so many other options out there, and I'm sure you can find a better company to buy from. I even emailed them about my order before calling, but when I got a response from them, they said that they cancelled the order 'per my request.' What a lie! I'm so done with them.

If I don't get my money back by the end of the week, I'm going to use PayPal to dispute the payment. At least I used PayPal, which is in my favor. So, please don't buy from Eastbay. Save yourself the anguish and frustration that I went through.

I put in an order on 11/2/2021 for a NIKIE PULLOVER HOODIE 4xl. I was so excited to receive it, but when my package finally arrived in mid-November, I was disappointed to find out that they sent me the wrong product. Instead of the hoodie I ordered, I received a JORDAN ZIP UP JACKET in size XL. I mean, come on, how can they mess up that badly? I was so frustrated that I had to call customer service to get the correct item. The agent I spoke to kept insisting that I should just get a refund and reorder the product, but I wanted the hoodie that I originally ordered. Finally, I was told that I would receive the correct item.

However, my frustration didn't end there. On 12/3/2021, I received an email from Eastbay saying that they received the item I returned for an exchange, but they only gave me a partial refund. I was so confused and angry that I had to call customer service again. I spent FIFTY MINUTES ON THE PHONE, only to be told that they won't be sending me the product I ordered nor will they give me the rest of my refund. Instead, they offered me a $5 credit and 25% off my next order. Are you kidding me? I'm not going to be a returning customer after this experience. I'm so disappointed that I won't be able to give my brother a Christmas gift from Eastbay.

I'm so frustrated with Eastbay's terrible customer service and their inability to get my order right. I will be filing a report and reporting them to the BBB. I hope that others don't have to go through the same experience that I did.

I had a bit of a problem with EastBay recently. I had to exchange a pair of shoes that were too small, and they promised me a refund of the return shipping fees from Australia to the USA. These fees were pretty considerable, so I was really happy to hear that they would make an exception for me due to their "Fit Promise." However, there was a catch - I had to ship the shoes back first and then call them to request the refund once they received the shoes.

I did get the larger shoes back for free, which was great, but when it came time to claim the return shipping fees, they totally changed their tune. They acted like they had never promised me anything and said they had no record of our conversation in their system. I was pretty disappointed, but I guess I should have known better than to trust the customer service rep's word without getting something in writing.

I mean, I thought EastBay was a big, reputable company, so I didn't expect them to go back on their word like that. But I guess you can't always trust big companies, huh? Lesson learned: next time, I'll make sure to do everything via email so I have a written record of everything. And maybe I'll think twice before doing business with companies that don't keep their promises.

I had a real problem with Eastbay when I tried to order a gift card for my son-in-law's birthday. I tried to order it online and on the phone, but both times I had issues. I ordered the gift card a whole week ago, so that it would arrive on time. I gave them all my payment info and they were supposed to email me the gift certificate. But when Wednesday came around, I still hadn't received anything. So I contacted Eastbay to ask what was going on. They told me that there were issues with my PayPal payment and that the order had been automatically canceled. They never even bothered to tell me! So I tried again on the phone, using my actual bank card this time. They said that the email with the gift certificate would arrive by Friday. But it STILL hadn't arrived by then. So I called them again today, and they told me that there was an issue with their payment verification and that they had automatically canceled the order AGAIN. I feel like I have to keep a close eye on both my accounts now, just to make sure that I'm not being scammed. My son-in-law buys all his athletic wear from Eastbay, but I'm definitely going to tell him about this. And he'll probably tell all his friends too. Oh, and the customer service rep I spoke with today was REALLY RUDE. I'm never going to use this company again, and I suggest that you don't either!

How to login and save my 14,000 Flx points

I purchased a pair of high jump spikes for my daughter, order number V1005454561. First of all, I paid for express shipping and did not receive them when promised. Second, when we received the shoes my daughter tried them on. She walked around the track for no more than 5 minutes to see if they fit and if she liked them. We determined they were too big and returned them. I received an emailing stating that they were considered "worn" and therefore a credit could not be issued to my credit card but could only be given as a store credit. You are a big company and for your customer service representative to indicate to me that someone should not "try on" or "walk in them" is ridiculous. How else do you determine if they fit? I went to a local shoe store and they were so much easier to work with. They even said that we could return the shoes within 30 days if for some reason my daughter wore them (for more than 5 minutes) and they ended up not fitting or she just didn't like them.

I returned a pair of Nike Cosmic Unity sneakers clean and not worn only weeks later they were sent back to me saying they cannot process my return and they were worn...not true..this is the second time this happened to me...EASTBAY and whoever work in that return center are thieves and just don't want to return my money...I don't like the tactics used by this company...I will reach out to the CEO of this company.

Item(s) Returned
Order: V1004277866
Return ID: RTN529149
Customer: POQ62SXBVC
My name is Lakeita Miller My phone number is [protected].
I ordered some white
Nike Vapor Edge Pro 360 Football Cleat - Men's
SKU: O8277108 Size: 11.0 Qty: 1 $120.00 in August. One shoe was tried on and sent right back because the shoe didn't fit right. I exchange them for a asize 10 and that one didn't fit either. The shoes was NEVER wore. I requested a refund and they stated they would send a gift card. I told them that I didn't pay with a gift card I paid with my debit card. She stated that since he tried on one shoe (never wore the shoe) the shoes was considered used. I stated so you telling me that if someone came inside the store, tried on a shoe, they didn't like the shoe so they went with another shoe. The shoe that they initially tried on is considered used you say so does that mean that you wil cut the price on each shoe that someone comes in the store to try on? No those shoes will be still sold a regular price whether someone try it on or not. I just want my money back on my card.

My son received some cleats as a gift from my husbands boss. My son didn't like them and I called to do an exchange. If you don't have the persons first and last name, home address, email, phone number then you can't exchange an item and I didn't know this until my husbands boss received a refund. I called before I sent the cleats back and after and was told that I should not have any problems with the exchange, I just couldn't return them. As soon as they got the cleats they sent the money back to my husbands boss that he no longer works for. Obviously your representatives need more training because they are providing false information.

Eastbay returns will steal your product you paid for! Horrible process. Ret 3 pair of shoes, the first refund was issued when box was received from UPS delivery. After weeks doing followup for EACH seperate item! the second item was eventually refunded, and the the last one (which all 3 items were received together) no return refund issued. The returns department has issues and the customer service just reads a script. I did several emails, including pictures and invoices (which they say were not in the box, but they were) Returns process has been a nightmare and customer is out their money and NO product! Just wanted to be offered a solution instead of "sorry".

I placed an order with Eastbay on 30th nov for shirts and shoes for my boys for Christmas. I was given an email saying your order is shipped and will be delivered on the 10th dec. 10th came and went and nothing happened. I started looking for the tracking no for my order there was no tracking no on my statement but their website said order shipped. So I have being calling them from Australia daily to talk to someone, all I get on their phone is a automated message " we will be with you shortly" I was on the phone daily for a week for nearly an hour at different times on the day. The phone calls are costly me a fortune but no one answers the phone. So decided to email them, there is no email address to contact on their website. I sent a enquiry on Friday 20th asking them for a tracking no. Got a reply saying we will email you back within 24 hrs. Today is 23rd and still no reply and no products ordered for Christmas.

Our team order with this company was worse than disappointing. Non-responsive customer service person, patch. Wasted months with him putting together team order, then it took this company more than 6 weeks to fulfill the order. At outrageous prices for items and shipping. Sent us our items 2+ weeks after we needed them and the shirts that arrived were 2 completely different colors. We engaged this company at the recommendation of our athletic director, who wants the school to be a nike school. There are other vendors out there who are deserving of the business. Will never buy from them again and have suggested that the ad suspend other teams from working with them.

I order two items, but they shipped separately. I received two shipment notice but no tracking number. Finally I only got one item but never get another one. Try to contact CS by email (as I am in HK) few times but never get respond. Finally I post at their Facebook page they finally respond me, but really not helpful. My order is placed on 8 Mar but up to today I still do not get my ordered item. I open a case with PayPal and the CS just threat me that if there is a case opened with PayPal they cannot help me. What a poor experience I have...I just want to settle the case as soon as possible.

Your value as a customer is measured by how you're handled by a company's customer representatives. I called Eastbay for help with my order immediately after placing the order. The manager, Dave, was very rude and refused to assist me in rerouting my order to my correct address. After explaining to him that I had not noticed until my order was complete, he made it very clear that it was my error and expressed that I should have paid more attention. He expressed his opinion in how I had fails myself very often between my plea for his help/assistance. I ended the call very anger because at my many requests for him to escalate my call or provide another person or way to request help he refused and continued to taunt me.
My order of $245 is lost and the CSR manager refused to help me less than 12 hours after my completed order.
I am a single mom gifting my son his desired school shoes in appreciation of his goal accomplishments this summer.