I placed an order online. In the process of doing so, I updated my shipping address from an old address I used to occupy. Upon completing the order, I got an email confirmation that contained my old address. I called the customer service line multiple times; I was either hung up on immediately or my call was never answered. I submitted online contact forms; they said they could redirect the package for a $14 fee if I provided my credit card number. I provided the number I placed the order with and they said it was incorrect, directing me to call in.
After delivery, they refused to do anything whatsoever. I guess the fact that they delivered something somewhere matters more than doing the job right.
Oh but they have physical stores! Why not just go there instead of online? Because customer service is terrible there too. I've stood around for 20-30 minutes on multiple occasions, around the store and at the register just trying to spend money, and had to walk out in frustration.
7/28/2017 shopped for shoes on company website. Found a pair that was "in stock and ready to ship." Placed order and got confirmation email saying item was in stock and would shipped immediately. Eleven days (11) later shoes still not shipped. Called customer support, spoke with a rude "Allison." She said shoes were on back order. Misleading advertising. VIP membership here a rip-off, doesn't do what they claim and they automatically charge an annual membership fee of $27.99 without informing you at time of sign-up. DON'T do business here.
I had a large purchase a couple of years ago when I first joined the club. About a year later, I stopped...
My wife told me that she had noticed a strange charge on our credit card statement of $24.99. The statement mentioned the following information: Merchant Name ROADRUNNER CLUB RENEW [protected] CA Merchant Phone Number Not Available Merchant Description Catalog Merchants - Direct Marketing Transaction Date March 31, 2015 Post Date April 1, 2015 Transaction Amount $24.99 Although my wife has purchased gift cards through Roadrunner, we have never signed up for any VIP membership. We had to call our credit card company and have a new card issued, cancel the old, and dispute the charge. Reading online - it looks like a common occurrence for many individuals to run into this phantom charge.
My wife told me that she had noticed a strange charge on our credit card statement of $29.99. The statement mentioned the following information: Merchant Name ROADRUNNER CLUB RENEW [protected] CA Merchant Phone Number Not Available Merchant Description Catalog Merchants - Direct Marketing Transaction Date May 18, 2009 Post Date May 18, 2009 Transaction Amount $29.99 Neither my wife nor I had ever heard of that company. Even more strangely, we just got a new credit card from our credit card issuer because the previous one had supposedly been corrupted. Even my subscription services such as the Financial Times and Netflix contacted me because they could not process the payment for renewal because of my new credit card information and asked me to update my informations. She called the telephone number mentioned right after the merchant name and heard an automatic message regarding credit card charges. She then spoke with a very slippery man who immediately asked her to give him her credit card number, which she refused. He then tried to locate our 'account' with our name, telephone number and e-mail address with no avail and kept insisting that it would be far easier if we would give him our credit card number, stating quite sarcastically that he already had it anyway. As the man was unable to process our request for refund and cancellation of all unwanted services, we had to process this claim through our credit card issuer which will reverse the charge and issue a new credit card to us. I also filed a complaint with the California attorney general and the DC attorney general.
Roadrunner sports automatically renews your VIP membership for $24.99 the following year. I purchased shoes last year and joined to save the shipping. I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC. I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal. Check your credit card bills and bank accounts.
I am a VIP club member with Road Runner Sports. As I run a lot and buy a lot of running shoes, this membership has been worth it for me. However, I just became aware of a practice this company does that I think is wrong. I established my VIP membership several years ago and the yearly renewal was $44.99. Now you can get a membership for $1.99 for the first year and a $24.99 yearly renewal. When I called to complain, they told me that if a customer notices and calls, they can get the cheaper renewal. But you have to notice it first and complain. You can bet if the VIP renewal was increased, they would across the board raise everyone's renewal rate. I think they should charge everyone the going rate, not punish long time VIP member with a higher rate. I would urge everyone to pay attention when your credit card is charged with a renewal and check for lower rates. This company is cheap and does not stand up for its loyal customers.
I purchased sneakers from Road Runner sports and they asked me to sign up for their VIP club. A year later my...
I reluctantly dealt with this business because it was at the time the only placed to get a particular New Balance shoe. They had me pay $35 for a so called lifetime VIP membership, promising me UPS shipping and discounted "VIP" pricing. Then they renegged on the UPS shipping, claiming no knowledge of the previous terms, then they added a new chicken-X&o$# $1.99 VIP charge. I went along with it, and they billed me the full non-VIP price, and did not deduct the $10 online coupon. The VISA charge was $33 higher than the total on the order confirmation. Stay away, you can now buy the same New Balance shoes elsewhere online.
I purchased a VIP plan at Road Runner Sports which entitles you to a free pair of shoes up to $100 after purchasing 5. I have purchased 5 pair by the end of 2008. Their policy is to wait 60 days until they mail the coupon for the free pair in case you return the shoes. I qualify for the free pair as verified by the store manager and corporate headquarters, however they are reneging on the deal stating they no longer have the "family plan." I sent numerous e-mails, faxed corporate headquarters, and left numerous messages to no avail. Their e-mails state they will only offer me 15% off, and their next offer was $40 off. They never sent me the free coupon or inform me they no longer have the plan. They cannot negate a contract that offers a free pair of shoes. I even made these purchases before they stopped the plan.