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Academy Sports And Outdoors
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1.7 40 Reviews

Academy Sports And Outdoors Complaints Summary

7 Resolved
33 Unresolved
Our verdict: With Academy Sports And Outdoors's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Academy Sports And Outdoors reviews & complaints 40

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12:45 pm EST
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Academy Sports And Outdoors Nike sweatpants

Hello, my name is Gregory Schultz: gregoryschultz.[protected]@gmail.com I purchased what I thought was a good quality pair of sweatpants for $55, but it turns out that they had a defect. Brought in the purchase receipt and tried to return them, but was told that I was past the 60 day return period. Asked to at least receive store credit and was refused. Staff, including the manager, was very smug and condescending which kind of 'rubbed it in.' I have been an Academy Sports customer for over 12 years since moving to Huntsville, Alabama and have never had this kind of problem before and I might add, I have spend thousands of dollars on camping and sporting goods equipment and clothing at Academy Sports! There is no way that a $55 pair of Nike sweatpants should just start coming apart at the seam. I have only washed these maybe 6 times and used them maybe a couple dozen times since I bought them. I would appreciate it if you could make this right by at least offering store credit and returning the defective sweat pants back to Nike, who in turn, should make it right with Academy Sports. If you are unable to do this, then I will no longer be an Academy Sports customer and will instead find other sporting goods stores that stand behind their products when there is a defect. The photos I've attached show two views, close up & further back that clearly show how the stitching is coming unraveled along the seam.

Desired outcome: Store credit for the $55 defective sweat pants.

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9:31 pm EST
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Academy Sports And Outdoors Deadly threat from employee

Today, Sunday, January 29, 2023, at approximately 4:00 p.m., I was shopping inside the store, located at 21351 Gulf Freeway, Webster, Texas 77598.

I was with my two sons (who are in their 20s) and my brother. We were shopping for an airsoft gun. My brother and I began browsing ammunition one isle over, while my sons continued checking out airsoft guns.

Suddenly, I heard a very loud and very aggressive police-like command, "PUT THE GUN DOWN AND WALK AWAY!" There was a brief pause, and then the same voice repeated the command again in the same manner.

This was quite startling to me, and I believed there was an active shooter type of scenario possibly unfolding. I am a former law enforcement officer with 15 years of experience and active shooter training.

I quickly discovered my son(s) dry fired an airsoft gun, and an employee out of view of them and working behind the firearms counter had apparently heard the sound and began yelling at them across the store.

I instructed my sons to put the air soft gun away, and I then approached the gun counter. I asked who was yelling at my family. At first, no one answered. Then, I asked again, and one of the employees admitted he did. He was an older "mature-aged" white male (maybe late 50s or so), with white hair. I did not get his name.

He spoke aggressively and angrily to me and said he yelled at my son because he (my son) dry fired an airsoft gun. I told him he did not need to be yelling like that across the store and at my family, who he could not even see. I told him he could have simply informed them of the store policy, and they would happily comply instead of startling people and embarrassing us. It was highly inappropriate.

I told him we were not aware of any "no dry fire policy", and there was no need to treat us in such a manner. He responded with a raised voice and wide-eyed, "Well, if a BB comes my way, I'm returning fire!"

(Airsoft BBs are plastic!)

I had not realized he was armed and found this comment to be alarming and extremely threatening and violent.

My oldest son and I then confronted him about threatening us with deadly violence, but he continued speaking in a provocative manner to us. Then, another employee approached the threatening employee and convinced him to disengage, which he reluctantly did. Thankfully, this de-escalated the incident. Before walking away, I stated to him again, "You are expected to be a professional! This was not, at all, professional. Be a professional!"

I then collected my family and went to the front of the store and requested the store manager to report the incident.

A gentleman named "Nathan" responded and met with me briefly at the front of the store, stating he is the store manager.

I asked Nathan if he heard the disruption or if he was aware of it, and he stated he had not heard anything and that no one had reported anything. I then explained the incident in detail.

Nathan stated the employees behind the gun counter are not armed and should not speak to us in that manner, nor should they ever threaten to shoot us.

I explained to Nathan I thought he should be aware of what happened and should investigate and address it and that I intended to file a formal complaint.

Nathan acknowledged that some of the airsoft gun boxes are opened, and people freely handle them while unattended by staff. He further affirmed no one should be dry firing the airsoft guns. I informed him we were simply unaware and that there is no signage posted related to that policy.

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7:53 pm EST

Academy Sports And Outdoors Discrimination on two employees at the gun counter

Today [protected] at 3:30pm there was only one employee behind the counter. He kept going to attend white people, after white, than other employee got there, and the first one just left as if no other people were there. There was five other customers waiting for us to get attended who behind us. Another white older person yelled out I need help here and he looked at us and just went to help him. I asked for a manager at the checkout and the girl told me it’s better if you just email him. I live 37 miles away In Sebastian Texas. My email is (perez. [protected]@yahoo.com) Louie Perez [protected]. The store is in Brownsville Texas.

Desired outcome: At least talk to all the employees. Sounds like a repeat.

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Is Academy Sports And Outdoors legit?

Our verdict: Complaints Board's thorough examination reveals Academy Sports And Outdoors as a legitimate entity with notable strengths. Despite a 17% resolution rate on customer complaints, which invites a closer look, Academy Sports And Outdoors stands out for its commitment to quality and security. Clients considering Academy Sports And Outdoors should delve into its customer service record to gauge compatibility with their expectations.

Academy Sports And Outdoors earns 91% level of Trustworthiness

Perfect Trust Endorsement: Academy Sports And Outdoors achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Academy Sports And Outdoors. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Academy Sports And Outdoors has claimed the domain name for academy.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Academy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Academy Sports And Outdoors and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Academy Sports And Outdoors has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 40 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the academy.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Academy Sports And Outdoors. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:19 pm EST
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Academy Sports And Outdoors Employee

I am a faithful customer of this store. I was in this store on 12/22 @ 11:07 and purchased over $90.00. It was the wrong size, so I went back to the store on 12/23 @ 15:01 I was waiting in line patiently, when another customer asked me to go to customer service, she would hold my place in line and also the gentleman behind her. I walked over to customer service and waited behind two men. I asked the associate was this the right area for customer service. When another one of your employees came next to me, in aloud tone and said that I will have to go get in line like everyone else. I went back to the two people that I was next to and explained to them that, it is and I have to get back in line. When I reached one of the registers, she proceeded to come to me again, in a very loud tone "You got here really quick", she as under the assumption that I had cut line. The lady that saved my spot said, that she saved my spot in line. I was trying to explain it to her, but with her tone and the store is packed with people, caused me to get agitated. She then called her manager over for me to tell her what happened. I did not get an apology from the manager. The employee's name was Micah or Mica. Not sure of how she spells it. But to try to embarrass someone that helps pays her salary is very unprofessional. I will not shop at Academy again. I will let people know how I was treated.

Desired outcome: This is your reputable employee that is representing your store, maybe she needs more training in customer service. Learning how to deal with customers, instead of assuming. Here is the phone number to your store, [protected]

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6:05 pm EDT
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Academy Sports And Outdoors Gun Safe

very disappointed in my purchase for the gun safe. i ve bought 4 guns with you guys and multiple items. Manager was real rude about unboxing the safe wanted to see if any scratches or dents on safe. They were a nick on top of safe amd the bottom is skuffed up bad. He said they r all like that from the fork lifts. Would like a call back from upper management. Number is [protected]

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3:32 am EDT

Academy Sports And Outdoors Rude manager

My fiance' and I went into the Florence Alabama store on 7/4/22 and purchased 2 pairs of shoes and a BB gun/rifle...so anyway when my fiance opened the BB gun the next day it looked as if it had already been purchased and returned before the gun itself was dusty and the clip that was in the box didnt actually even go to the BB gun it actually went to an AR-15...and just to put it out there my fiance cannot own or live anywhere there are guns present due to issues in his past but anyway we proceeded to take the gun back the day after it was purchased and explained the situation to the 2 gentlemen at the customer service desk and by the way they were super nice but they called the manager up there and told them the situation and he pretty much in not so many words called us liars. and told us that he could only exchange it even tho we had the receipt and was well within our time frame and told us that he would exchange it but this would be the only one he'd exchange that he will not do it again and then proceeded to hand the clip to my fiance that came out of the box and says here this must be yours cause it dont go in here insinuating that we changed the clips out...i was a manager for 13 years and i know that this is not how you treat a customer and he really needs to learn how to communicate with people and speak to people like they are human beings and not belittle them because i literally felt so embarrassed and insulted by him and he basically needs to learn how to be a decent human being because neither my fiance or myself were at all rude to him and we definately did not deserve to be treated that way! I will not be returning to that store and i am going to make sure to let everyone i know that shops there exactly how we were treated...you're supposed to be kind to everyone because you never know what someone is going thru just like myself i suffer from PTSD and depression from cancer and have been having a really rough week and yesterday was actually a good day up until the rude manager from the Florence Alabama store decided to rain on somebodys parade and sent me into another downhill spiral so thanks Florence Alabama manager good job...NOT!

Desired outcome: had originally asked for refund its a little big for my stepson

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1:46 pm EDT

Academy Sports And Outdoors Parts missing

I just bought two kayaks and one has parts missing. Local Academy told me to contact the manufacture but they wont respond.

Desired outcome: I just want my other pieces. Scupper plugs and rod holder for Heritage Angler 10.

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8:32 pm EDT
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Academy Sports And Outdoors Customer needed help from floor person and got none.

Went to store in Mobile, Alabama located in the Festival Center. Looking specifically for 100% polyester large/long basketball shorts for men. Also the BCG 100% polyester t-shirts. I am a woman and wear these at the gym in the pool. I am overweight and modest and it works for me. Plus polyester is super durable in chlorinated/salt water pools. Got a buggy and went back to clothing. Only saw one older female staff and she kept her distance and did not come close enough for me to ask her anything. Each time I saw her, she was headed in a direction other than to help me. I have bad knees and am over 65. I meandered around and around and around. Always looking for a floor person to ask to assist me in my search. No luck. I was in section maybe 20 min. and most of that time I was standing still behind my buggy waiting and hoping for help. I did not think I needed to go to registers to ask for help to be sent to me. There were no floor persons to help me or anybody else. I noticed other customers were just doing their own search for merchandise without assistance. However, this lady needed help. I heard them announce that some staff was needed at registers, but they did not care about those of us in store trying to shop and find merchandise that suited them and was in their size. I was disappointed and just pushed empty buggy back up front and spoke to man monitoring the front door (long white hair). I mentioned the above to him and he offered to help me, but that was a day late and a dollar short. My knees were killing me at this point and I was not going to drag him back to the shorts. So I bought nothing and left the store, unhappy. First visit in months and it was a total fail.

Desired outcome: Have floor persons available on floor to assist customer, more specifically in the clothing. It would not hurt to approach a customer and ask if they need assistance. I would have really appreciated that.

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2:37 am EDT

Academy Sports And Outdoors Denial of use of merchandise card Academy issued

Greetings Academy.

I'm returning home from a horrible shopping experience at your store on NW 63rd St & NW Expressway in Oklahoma City. I spent over 36 mins on the phone with Jessica & a supervisor named Alicia (most of the time spent on the phone was on HOLD) in the store itself,, after I was told the merchandise card I was attempting to use to purchase new goods from your store, couldn't be used until the supervisor Alicia spoke with the actual person who returned the merchandise initially to have received the card! Alicia verified the funds ($233.01) were on the card but she insisted that the funds wouldn't be released until she spoke with the person who returned merchandise to an Academy store to have received the merchandise card to begin with. Well tht person was my daughter and she is at work atm, which is why I was in the store using the merchandise card. I even informed Alicia that the merchandise card had been used already to purchase a soft drink from the store that issued the merchandise card so what information could my daughter provide that I could not, after spending over 1.5 hrs in your store, trying to locate all the sales you had advertised but couldn't?! Did I mention I'm disabled so any extended amount of walking is extremely painful as well as exhausting. So there are verified funds on the card. The card was used to purchase goods at the Academy store that issued it. Spent 36 mins on the phone in the store and walked out with nothing. So my daughter returned items to your store didn't have her receipt with her at the time of the return but your store issued her the return credit to a store card and then you refuse to honor it?! You guys are so worried that people are going to shoplift from your stores well...you're stealing from me right now by refusing to honor the merchandise card you issued! My daughter isn't going to be able to provide Ms. Alicia with anymore info than what I provided

Desired outcome: I want my money back. The $233.01 & $500 gift card for all the embarrassment, headache, discrimination, time wasted in dealing with this since October 2021. They got their merchandise back. I want my money back

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6:49 pm EST

Academy Sports And Outdoors Customer service!

My mother bought a basketball goal for my children back on November 23, 2021. Imagine their excitement when they opened the box up on Christmas and realized they were getting a basketball goal! Well, it is now February 22, 2022 and they do not have a basketball goal since it is missing a major part for its function! I initially went to the store at the beginning of January, to the store it was purchased from (Cartersville, Ga) and told by a team member (Demitrius) that he would replace it or contact Spalding to get me the part. 2 weeks go by and I heard nothing. I called and spoke to a different associate and guaranteed again that this issue would be resolved. another week goes by and nothing. I finally call again and get (Demitrius). He again assures me that he is trying his best to take care of the issue. I remain calm as I can understand the process must be taking some time. Fast Forward to February 21, I still have not heard anything so I called the store once again. This is when I found out that Demitrius has transferred to the Kennesaw location and has not resolved my issue. I spoke to Micah and was told I could come to Cartersville the next day and finally pick up the missing piece. Guess what?! Cartersville did not have the piece. Micah was trying hard to resolve my situation, in fact I can say that Micah was the best customer service I received at Acadamy. I just got back home a received a voicemail from Acadamy Customer service saying they were sending me a link to a Warranty claim through Spalding. This is the best I can get?! The part is sitting on a display at the store and Acadamy also has this goal in stock at a different location. This is getting really hard to stomach. At this point Im not sure I will ever do business with Acadamy again! Worst Experience Ever!

Desired outcome: I just want this missing part to fix my children's goal.

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1:08 pm EST

Academy Sports And Outdoors Service at front desk

Half hour ago I went in to the front desk pay my credit card bill like I do every month. Girl there said"I dont get paid to handle paying bills" go get in a check out line. > 1 line open and people in line back to the fishing department. Gal at front desk doing absolutely nothing but playing on her phone. I said, I pay at this desk every month. She said"I dont get paid to do anything up here"...

Desired outcome: her termination

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3:22 pm EST
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Academy Sports And Outdoors Wifi trail cam / poor return policy

We got a WiFi trail cam for Christmas and it does not work. The local store refused to return for store gift card because it was past the 60 day return period! For a Christmas gift? Everyone shopped early due to all the talk about shortages. My husband went to the Academy Sports the day after Christmas (today) only to be met with a rude employee at the return desk who was making everyone mad refusing their returns. The item cost $114 and we wanted a gift card to buy non-WiFi cameras on their website. But they refuse to give us a credit and now we have a non-working gift. We will not support Academy any longer if this is how they care about customers. Then they make it impossible to contact them unless you want to live chat, which I do not.

Desired outcome: Let us return the non-working camera for a giftcard to buy more from your company.

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8:58 am EDT

Academy Sports And Outdoors Online ordering

Ordered 2 girls bikes online. Received confirmation the order was received and the bikes are shipping. 24 hrs later I get a cancellation notification on one of the bikes. I call customer service. They say the bike is no longer available. (yet available in stores) I do not understand why they could not take stock from a store and ship it. I am sure FedEx delivers to the store. Anyway, I was told no other 24" girls bikes were available. As this is an Easter gift, I was forced to order a 24" Boys bike because I was told no 24" girls bike was available. (Not true, they had a few listed)
So, I track the 1st bike I ordered and the tracking number is not working. No bike can be found. I have spent several hours on the phone, emails and texts. I get an email telling me they will give me a code for 10% off up to $20 on my next purchase! I am NEVER ordering from these guys again. How is 10% going to make things better. Customer service means nothing to these guys.

Desired outcome: I want 2 girls 24" bikes

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11:16 am EST

Academy Sports And Outdoors Lack of sales quantity limits

Please Limit Primer Purchases at your stores located in Anderson, SC and Greenville, SC
Both stores have no limits on how many reloading primers a person can buy.
Watched a guy arrive at the Anderson, SC Academy Sports in Anderson at 3AM, camps out with a number of other retirees and then 6 hours later when the store opens he goes in and wipes every box of reloading primers into a shopping cart.
I have seen the same guy selling these primers at a large weekend swap meet in the same town, except he's raised the price 10 fold.
Real reloaders need your help, not the price gouging opportunists.

You have a purchase limit on ammo, why not for reloading supplies?

Academy Sports
3423 Clemson Blvd, Anderson, SC 29621
[protected]

Thank You,
Jack Scholten
Aprilia.[protected]@gmail.com

Desired outcome: Limit Customer Quantities to stop hording and reselling for large profits

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5:26 pm EDT

Academy Sports And Outdoors Outdoor gourmet grill with side griddle

We have owned assorted grills and smokers for 20 years. A couple of years ago, we splurged and purchased your Outdoor Gourmet gas grill with side griddle. We spent double what we normally do and have been completely disappointed in the quality. After only a couple of summers use, it has totally rusted out and is falling apart. I will never buy another one.

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11:58 am EDT

Academy Sports And Outdoors Price match

I found a product cheaper at another store. When I chatted in and send screenshots and information 1st I was told that was not same product and they did not carry that product. When I showed them it is same product by circle item number and the name of product they did had me on hold again and came back and said oh that is wrong retailer we do not price match them. Even though it is the company that makes the product. Ok I understand you have a list you price match with. My deal is why not say that at the start. You tell me not right product then when I show you it is you say oh wrong retailer. Just seems like doing everything you can to not price match like you advertise. When I ask to speak to a manger I am told ok hold please and then get disconnected. So I chat back in and told nothing they can do I ask for manger this time I am told h there is no managers on chat I would have to call in. Well when you call in there is no Proof of what you are told. Then I giving and email I can send Complaint to .
So long story short is wasted 1 hour of my time and academy does not care and no one can give you a straight uanswer. This is Ridiculous very bad customer support

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9:40 pm EST
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Academy Sports And Outdoors Online ordering

I attempted to purchase two items. The transaction would not go through. I called the provided number and spoke to a female who helped to get my purchase completed. She, however, had the same problem I encountered. She said that the system may be updating. She asked if I would like to try again tomorrow and I said I would like to place the order tonight. She asked me to hold and twenty minutes later, the system hung up on me. I understand if she had no options. I just wish she had told me that instead of what transpired. I was never angry until then and I'm still angry. Try updating when over 90% are NOT purchasing.

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10:24 pm EDT
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Academy Sports And Outdoors Gun counter sales personal

The personal at the Sherman, Texas store are inconsiderate, uneducated on the products and laziest group of employees I have ever encountered. Twice I have been there to make a considerable purchase, but no one would help me. Seems they were to busy helping other employees and showing them firearms or talking amongst themselves to help prospective customers. In both instances I drove over 50 miles to another sporting goods store to make my purchases, which I will be doing for all my future needs. Everyone else within the store are very helpful and friendly, which pains me to take my business to another town and brand. I will no longer make purchases or refer your establishment to family and friends. You really need to do something about this you are losing considerable business from not only me but several others that were there when I was and made the same decision as I.

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8:52 am EDT

Academy Sports And Outdoors Blacklist grievance

September 11, 2018
From: Reggie Padgett
8005 Sholar Drive
Baton Rouge, LA 70809
[protected]@gmail.com

Academy Sports + Outdoor
1800 N Mason Rd
Katy, Texas 77449

Attention:
CEO: James Kevin Symancyk
CFO: Ken Attaway
COO: Thomas J. Lamb

Re: Blacklist
Dear Whomever can assist:
This letter is to upper management at Academy Sports about a problem I am having with a rifle I attempted to purchase at your Baton Rouge, La Siegen Lane location several months ago.
I have purchased thousands of dollars, as well as referred dozens of people to your stores for over 20 years.
I am dissatisfied with your personnel's decision to put my name on a blacklist for attempting to purchasing a hunting rifle from your company.
I was a customer service manager for Office Depot for years and never heard the term blacklist used on any occasion.
I filled out a background check to purchase a hunting rifle several months ago and incorrectly input data as the iPad unit touch pad from the store entered an incorrect figure, which caused my immediate background check to be put on hold for up to 30 days.
I explained the situation to the employee which told me nothing could be done and I would have to wait for the results of the background check.
I found the same rifle at a local independent gun shop which issued the purchase as my background check was approved within 3 days.
I returned to the Siegen store and canceled the hold on the rifle I tried to purchase as I found the gun at another gun shop and requested the background check to be cancelled.
Several months later, I went back to the Siegen Lane store and attempted to purchase another rifle and told I could not purchase any firearms through Academy Sports throughout the company, as I am blacklisted from your company.
I am a responsible citizen with no criminal records as my attorney had my background checked as well.
Please contact me to confirm that you will have someone contact me to eliminate my blacklist status. I have prepared a complaint for submission to the proper agencies for investigation, and will not file the complaint if you resolve the problem.
Thank you for your anticipated assistance in resolving my problem.
Please contact me at 985-231-2181if you have any questions.

Sincerely,
Reggie Padgett

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12:10 pm EDT
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Academy Sports And Outdoors Store manager

I worked for academy and the store manager is as hateful as they come, she wonders why they can't keep employees its based on the management treatment.
They all are unfair and look down on the employees as if they are pieces of trash.
They do not treat customers well at all either if there's a issue.
They just overlook them and go on.
It's sad they could have potiential.

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1888 922 2336

Website

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