HHGregg
Reviews and Complaints

After buying appliances from this fast-expanding regional electronics store, my wife and I have been stymied with the worst customer service. Late deliveries, damaged goods, and failure to ever live up to a single representation to credit some of the purchase price back to our cards. Terrible disregard for the customer after the store separates you from your money There is now an HHGREGG SUCKS Facebook page! https://www.facebook.com/pages/HHGregg-Sucks/301276426594076

We understand your frustration completely. We too have been "ripped off" by HH Gregg and the extended warranty they sell from GE. It is like once you buy a product and they get your money; it is so long, have a nice life. There is NO customer service; all they want to do is to "transfer" you to a different number for someone to help you. We will never buy from this company again and truly wish that we had researched them before spending our money.

We recently bought both a 55" Smart TV & a refrigerator from H.H.Gregg. I love the frig. - it has a bottom freezer. You can't screw up delivering that - all you have to do is plug it in. The TV is another matter. We love the TV, but we sincerely disapprove of, & dislike the subcontractors that deliver for H.H.Gregg. They "dump & run". They didn't know how to set up the TV. We ended up having an H.H. Gregg supervisor come out to finally fix it. Yesterday we went back for a gas range, OTR microwave & dishwasher. Prices were good, but they failed to tell us about installation charges until the paperwork was finished. The installation charges for the OTR microwave & dishwasher were almost $300 each! All from sub-contractors. This is how they get away with saying "we're the cheapest". We cancelled the purchases & ended up buying the same appliances somewhere else with a minimal installation charge.

On 9/9/2007 I ordered some tapes from hhgregg.com. One week later, after the tapes had not arrived, I checked the website for delivery information; it was not available. I called 1-866-WSGREGG; Britney assured me that my tapes would be sent out. A week later my tapes had not arrived, I called again and was assured that my tapes would be sent out. Another week later, my tapes had not arrived, I called again and was assured that my tapes would be sent out. Five days later I called again - same story, my tapes would be sent. The next day, I called back three times to make a point - that evening my tapes were sent out. hhgregg is pathetic!

This really makes since though if I worked at that store and you bought a tv on July 3rd and brought it back on the 7th thats just like buying one the day before the super bowl and bringing it back three days later thats just using the store. You most likely had people over enjoyed the tv made yourself look cool then returned it because you knew you couldn't afford it.

hhgregg sucks!
Deceptive, fraudulent business practices. Never again shop there.
I bought thousands in appliance a couple years ago. Paid for delivery, which was to be credited upon delivery by a "rebate gift card". Card arrives in mail several weeks later. I mistakenly file it away with the purchase invoices/warranties and only recently re-discovered it. Went to spend it and was told card had NO VALUE. Apparently hhgregg STOLE all the funds out of the card when I had not used it for some months. Called their Executive offices and spoke to an absolute ### who claimed that there was some micrsocopic print somewhere that I "use it or lose it" MY OWN MONEY that I do not have freedom to spend as I choose! She could find my SIGNED contract with the microprint!
WHAT A RIP-OFF. Wrote to their CEO, lets see if I get even a courtesy response.
Never seen such fraud. BUYERS BEWARE!

I have spent over 20k at hhgreggs in 3 different states and about 9 stores i think the have treated me more than fair i had my share of issues but all is well i got the service i was promised and then some.

What do you people do for a living...I would expect it is Bit$% about everything. Like Gwen, did HHGregg build your machine, NO. by the way Gwen the manufacture is responsible for the 1st year of sevice, if you would read..if you can read the brouchure you would have seen that. and I bet HHGregg is happy you wont go there any longer because you proabably acted like an idiot. Goto Best Buy or Circuit..whoops HHGregg must be better then them huh...their gone. but goto Best Buy or Sears or Lowes or Home Depot I promise you HHGregg will treat you the best. Furthermore find a company who trains their sales staff better. 80% of what you hear at those othre places are lies. Dont go into negative situations expecting to be given the world, its businss.. and by the way all of you who are complaining about never going back..They dont have to care they make 1 million dollars a month during Xmas in their little stores, who cares about you. If you would all just act like actual humanbeings and not ###s who link everybody should kiss your butt just for shopping with them we woul all be happier. Nobody owes you anything for buying something you want to buy anyway. YOU WANT IT! Companies arent 100% at anything, never will be. but I promise you HHGregg is the closest your going to find, ad JD Power. HHGregg is the best place to shop, its your problem if you dont go back..enjoy paying more then you should.

I purchased a high end washer and dryer from Hh Greg. After about 25 days the dryer started giving problems. I had purchased the edtended "lemon" warranty which the sales person explained to me was great because after 3 service calls for the same thing, you get a new appliance. GREAT. Only try to get them to stand behind it. I am not 8 service calls and 5 months into trying to get a dryer to work. They have basically NOT stood behind this product or their warranty. I WILL NEVER STEP FOOT IN A STORE OF THEIRS AGAIN. THEY HAVE BEEN RUDE AND BASICALLY NONE CARING. PS. THE DRYER IS WHIRLPOOL AND THEY SAID TOO BAD YOU BOUGHT IT, CALL A SERVICE MAN. I WILL NEVER BUY WHIRLPOOL EITHER.

I purchased a JVC television back in feburary 2007 i had no complaint with the tv i also purchased an extended warrinty i was told if your tv goes out just call them and they will come right out well it did go out june 26 2008 we called it took 13 days to fix my tv i am not blaming the warrianty place i contacted hh gregg about the problem she told me to call consuner relation i did that and the person was not one bit interested in my problem he seem to agree with the warrianty place he said those thing take time or something to that affect well i feel hh gregg is the one that lost because i can buy tv and appliances just about any where

I totally disagree with all the bad press that HhGregg is getting. I had the best experience! I researched the TV that I wanted to buy before going into the store. Online the TV was selling for 1799.99. I walked into the store and a very nice sales rep named Jermaine was very knowledgeable and helpful. This same TV was listed at 2999.99, but on sale for 2199.99. I asked him if they would match my online price, and without hesitating he said "YES"! I was estatic. Then another great sales rep, Anthony, helped us to purchase the wall mount (again HhGregg giving us another deal of about 100.00 off the regular price) and a Blu Ray HD DVD player (also 50.00 off the regular price) . We got extended warranties on both the TV and DVD player and because we got them together we saved 10% off both warranties...which basically meant we got the DVD warranty for free. We walked out of HhGregg saving approximately 500.00. We will definitely be visiting this store in Morrow, Ga again real soon. Thanks Anthony and Jermaine for your great service.

i need a contact phone # for your company.

Here's what just happened to me on March 8, 2008. I went to purchase a TV from HHGregg. When we first entered the store, immediately, a young salesman approached us. We explained what we were looking for and our price range. As we were looking at the TVs, my fiance' saw a Sony TV for advertised for $1299.00. We went to look closer to see if this was what we wanted. Come to find out, the advertized label on the TV was incorrect. The $1299.00 TV was for a 42". After the salesman measured the TV, sure enough, it was 46" instead of the advertised 42". I commented that we were interested in that TV for that price since it was mislabeled, I felt like they should have given us the TV for that price. Well, the Sales Manager, Steve Yingling, was contacted. He came over and read the advertized price and description of the TV. He then asked a couple of salesmen who labeled the TV wrong. Of course nobody admitted to doing it! He told me "I am not going to give you this TV for that price". I explained to him that that was false advertisement and that legally he had to sale me the TV for that price. Again, he stated that he was not going to sell me the TV for that price but he would sell it to me for $1499.00. I told him NO. I then asked him for his name (Steve Yingling) and told him that I was going to go to News 2 Wants To Know. The next day, I emailed the CEO and Vice President about what had happened. On Monday morning, Michael Larimer (VP) called me and asked about what had happened. He then explained that they had not done anything illegal by not selling me the TV because it was not adveertised-doesn't in-store advertisement count? Like the label? He then said that he felt like I was trying to scam them! Yeah, can you believe it? I just laughed and said I don't think so. He said that there was nothing else to talk about. Before I hung up, I told him that News 2 would be contacting them. He said that that was fine. I could not believe how they handled this and accusing me of scamming them. Oh, he did offer to knock off $100.00 on any TV that I wanted to keep me as a customer. To make matters worse, I emailed Fox 8 and haven't heard back from them. All I want is for what happened to me to be investigated and warn other consumers to think twice before going there to make a purchase. This HHGregg is located in Winston-Salem, NC.

I agree with Joe, I've had great service even when I wasn't buying a "big ticket" item. The sales staff was great and the managers were friendly, one of them even took the time to talk to me about my dog! Now I'm sure he was busy but it's that kind of "friendly" environment that makes me buy everything that I can from an HH Gregg. Also, for the lady complaining about the "FREE" delievery, if you would read the signs, they clearly say the rebate covers drop-off delievery, which amazingly enough is only $39.99, the 59.99 price is to pay for deluxe delievery which includes A LOT MORE! Stop complaining and go spend your money at Best Buy, get treating like ###, pay too much and then find out how good you had it at Greggs!

I have purchased tow kitchens of appliances from HH Gregg, and have been very satisfied with the ### and service.

I purchased a dishwasher from hhgregg 0n 5/21/15. the dishwasher had a 1 year warrantee . It washer stopped working properly after 6 months . hhgregg replaced it and after 1 month the replacement stopped working properly . hhgregg has refused to replace it with a working dishwasher or refund my money . I would like to have them refund my money or replace it with one that will function properly.

I went to hhGregg in greensboro, NC hoping to see the digital camera Nikon D3100. I went to the phote department, spent about 10 minutes looking for the camerea, at this point no one has offered to greet me or ask if i need any help. When looking around there are at least 20 employees walking around, helping no one. I went to the customer service desk and asked for help regarding the camera and at this point i was told they didn't carry this camera. I said i saw it online and it stated if could be bought in stores. she looking again and all of a sudden they did carry it. I then asked if someone to help me in the photo department. she "walkie talkied" someone and so i went back to the photo department. I waited a good 8 minutes with employess still walking by me and not speaking to me at all. I again went up the customer service desk and asked again for help, which she didn't seem to care that no one had helped me. I had to ask for help a third time for which it took someone five more minutes. All in all it took 20 minutes to get some help with employees walking by me every couple minutes. Better customer service would be great.

My husband and I spent over $700 on a washer and dryer set. We were abandoned by our first salesperson (she had a meltdown in the breakroom over the computer system.) For over 30 minutes, we waited for her to return until someone finally told us she wouldn't be back. That person (the only helpful person in the store) helped us make our purchase and was gracious enough to give the commission credit to the first salesperson. Before we left, a SOLD sign was put on the washer. When we came back the next day, our washer had disappeared. Another one was ordered and when we went to get that one it had disappeared to. They did give us an upgrade at that point. I wanted to give the store some feedback because I considered the experience unpleasant and distasteful and it was a brand new store. Called the Customer Service number on the website. That person was nice but couldn't take any complaints. He told me I could voice my concerns at another place on the website. I went there and made a brief request for a phone call. Was told (via e-mail) to talk to the store I had the problem with. I told them I (via e-mail, never did get a phone call) that I would not call the store but I would not be giving them my business in the future. Haven't heard from them since.

My wife and I purchased a washer on 11/25 - the invoice stated an installation kit was required or the delivery people could not hook up. Then it stated further below it would be hooked up during delivery, tested and connected. I asked the sales person if the kit (sold separately) was required. She seemed unsure and said NO it wasnt. So to be sure, my wife and I returned to the store later and asked customer service. They said it WAS required but that it came with the product. Then we were told we would get a call giving us a 3-hour window for delivery. Never got the call so I called again and figured I would re-confirm the installation kit. Surprise, the person told me it WAS needed, wasnt included, and we would have to go and buy it! At this point I demanded a mgr - and of course he said a DIFFERENT answer - now its NOT required! We are now waiting on the delivery of this washer and if we get yet another response from the delivery person we are sending it all back. Unprofessional, untrained - no one, not even the mgr, apologized for the confusion, and I was consistently cut off in mid-conversation and either put on hold or transferred to someone else. I will NEVER buy from this place again!

I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifically asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales receipt, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset since they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the receipt. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that receipt until after I made my purchase. Once again she stated it is on the back of your receipt. At that time I asked to speak to the store manager (Chris).

I explained the transaction to Chris, and his response was the same (it's on the back of the receipt) at that time I explained to Chris that I had no way of knowing whats on the back of the receipt until after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.

I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return policy before the purchase.

I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and their return policy and their method of informing or not informing the customer until after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the receipt. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UNDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECEIPT UNTIL (AFTER) THEY HAVE MADE THE PURCHASE!

I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not receive all the refund at the time of return if it is over 100.00.

I purchased a fridge and stove from hhgregg. When they came to deliver the fridge was too big because the associate told us the wrong measurements! Although he wrote them down correctly he verbally gave us the wrong info. When I called the store the sales associate argued with me for 5 minutes about what he wrote verses what he said. Anyway after spending 2000 dollars I could only get part of my refund then and had to wait 10 days for the other half! The manager Mr.Gregg was not any help he kept stating company policies to me! I will never purchase anything from Hhgregg ever again! Your basically forced to keep merchandise because whose going to wait on a refund for 10 days?

I could go into great detail about the TERRIBLE experience I had at HH Gregg
and their cold as ice management team ( Mary Dennis tops my list ) but I'll respect your time and just
say this. DO NOT BUY A MATTRESS FROM HH Gregg !
They aren't set up for it and boy does it show. Trust me and learn from my mistake.

People please be very careful buying appliances from HH Gregg. They mark things open box that are obviously used!

Open dishwasher, and it's been used and obviously returned. pulled thing out in bottom and found lots of food particles. copper fitting has tape and marks where wrench been used. I was made to believe it was a dent and save$ deal. taking back tomorrow to store. policy states refund in matter purchased. ok with that. really worried about item was open box merchandise. couldn't find anything on website about returns for open box items. really upset that i was made to believe item was a floor-dent-n-save-deal. nothing was noted item was a as-is been used and returned item. very much disappointed being my very first EVER dishwasher at 49 years old. thought i was getting a great deal. never will i ever make a

To all those who are contemplating making a purchase at hhgregg, especially a big-ticket item, I wish you better luck. I have never written a negative review about a retailer before. However, my extremely bad experience with hhgregg was compelling enough to write all this hoping it will save some consumers the undeserved headache and hassles.

I bought a refrigerator on 11/6/2011 from the Norridge, IL store. It was delivered as promised, but the delivery person broke off the handle of my fridge water line. To make matters worse, he would not repair what he damaged at that time. We waited another day and the fridge wasn't making any ice, and the bottom drawers were sticking. Any bit of force to open the drawers would cause the whole drawer assembly to almost pull up and out, causing damage. So, in addition to the hassle thus far, I got a defective fridge. Called the toll-free number, no luck, was just on hold for a very long time.

I decided to call the delivery man (I took his cell number when he was here) and he kept on saying that he was busy and that he can't repair the damage he made and I'll have to wait. Waited, waited, no luck. Called again and he said he would call me back as to when he can stop by. Never happened, no calls, no show. Anyone who's ever had a water line installed knows that it isn't cheap; mine cost close to $200 parts & labor a couple years ago. Also, the handle is not the kind you would use for, say, a regular water tap. During my last call to the delivery man he said not to call him anymore and that I should call hhgregg directly.

The following day I went to the same Norridge, IL store to speak directly with the store manager. Admittedly, she listened patiently and was sympathetic to what I've been through - a defective fridge, a damaged water line, no repair from the delivery man. She scheduled the pick-up of the defective fridge and wrote up an invoice that would credit back my charge card after the defective unit was picked up. So, the refund would be “in process” pending hhgregg’s receipt of the defective unit.

A couple days went by and finally the defective unit was picked up. A few more days went by and I checked with my credit card company to see if there was a credit from hhgregg. None! This was 5 days after the defective unit was picked up.

I went back to the Norridge store and this time I had to raise hell to get them to ring up a proper refund to my credit card. At first, they did not want to do it and were giving me the run-around and telling me I should wait 2 weeks, and then 72 hours, then back again to 2 weeks, on and on. Also, even though they confirmed that their distribution center in Aurora, IL had indeed received the defective fridge from their delivery man, only Aurora, IL can process the refund. A whole bunch of hogwash just to get me out of the store. I persevered and refused to leave until my charge card was properly credited right there at the store's register. I will call the credit card company again in 2 days and if my account still does not show the full credit of $830+ due me I will file a complaint with the Better Business Bureau and every consumer fraud agency I can write to or call.

Same day, I went to Sears, better prices, better unit, delivery next day. Fridge now in my kitchen, working well as it should. Have already received phone call confirming installation of new water line and connection to fridge in less than a day. No hassles, no b.s. from Sears.

I’ve already read a few dozen complaints about hhgregg in various websites. The only conclusion I could come up with is that your shopping experience at hhgregg has the potential of being a total nightmare unless your purchase is 100% perfect and all the stars are aligned properly for you. Otherwise, buyer beware!

Never again, hhgregg! I will make sure to warn friends and family about the gross incompetence of this company.

they are bunch of crooks they take you to a dark room to sign the contract so you cannot see the small print were they add extra charges I was charge extra $4500 FOR stuff I do not need their employee x convict this is according to a Vietnamese sales man

I purchased a fridge in june of 2015 with the extended warranty and i can not a return call back to get someone to my home to fix my fridge. I'm going on 1 week and no call or any thing . I filled on line claim and i have called ! this is out of control . All i'm looking for is a call back to set up a company to come and fix my fridge.

i bought a maytag washer for $400. MTW500TQ. the tub bounced off the walls. called a repairman who said it was a kenmore washer with a maytag lable. he said the reason it ibrated off the walls was because the ballance was on top. he also said since sears bought maytag they were able to put a maytag name on a peice of crap. he said he gets lots of calls from hh gregg sales. how can we people as a group sue this company?

Have you even tried calling the store? All you have to do is go in to the store, explain what happened, and they will refund the delivery.

We bought over $4,500 worth of appliances from HHGregg over a three day period delivered on two separate occasions since they were bought on two separate occasions. We submitted the rebate form as required with all supporting documents. They refused to pay one of the two delivery rebates claiming: "Product Limit Exceeded".

What a bunch of petty scoundrels!