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Hewlett-Packard / HP Development Company Customer Care Service

HP Development Company

1501 Page Mill Rd. MS 1247
Palo Alto
United States - 94301-1112

Customer Support Phone Numbers

Web: www.hp.com

Hewlett-Packard / HP Development Company Complaints & Reviews

HP / Pavilion

djbigfun on Feb 20, 2017
HP has zero customer service! Top 2 worst experiences every! You are wasting your money purchasing any computer products from HP! My less then 5 month old computer has had several issues, todays issue was I TURNED IT ON! The sync up with Windows failed and I spent 4 hours to restore! 1st...

Hewlett-Packard / HP Development Company / Smartfriend service

Reveal Lies on Feb 18, 2017
Originally in August, 2016, I was given a free one-time support to SMART FRIEND, which is owned by HP, but is a paid service. You get techs from India only. The tech did a screen share, took control of my computer, & ran freeware program after program, not asking or telling me what he wa...

Hewlett-Packard / HP Development Company / Technical support agent and part department

Peterlawrance on Feb 16, 2017
I have been trying to find the discrete graphic card (upgrade from my Probook 640 G2). I have spent hours and hours of time communicating with tech support and part department (Feb 14 to 16). They are pushing the problem to each other. The service was disappointing. There is an upgrade...

HP Website Phone Number / hp printer installation

Carol Shannon Jones on Jan 16, 2017
In December of 2016, I purchased a HP Laptop. This is for home use and has very little information in the hard drive. Today, January 16, I purchased an HP Printer. I was having difficulty with the install so I called the 800 number on the screen. A gentlemen tried to assist me but said that...

Hewlett-Packard / HP Development Company / Annoying updates

Fred on Dec 8, 2016
After I checked the online reviews I found out I was not the only one who had update issues. I'm so sick and tired of these updates and I have no idea why do I get them every day. It takes a lot of time to update and I can't do anything about that. I tried to contact HP regarding my...

Hewlett-Packard (HP) / hp officejet 5740

Armand Courchaine on Nov 21, 2016
On November 9, 2016 I purchased HP 62XL Tri color and HP 62XL Black ink. Here we are November 21, 2016. 13 days really 13 days and I need tri-color. I printer 5 - 8 x 10 photos, 8 - 6 x 4 Printer tells me I'm low on tri-color??? I checked black and tri-color. I like the printer but the ink...

Hewlett-Packard (HP) / hp officejet pro 8600

Janette Ledea on Nov 3, 2016
Highly disappointed with HP printer and customer service. I bought the printer about 2 years ago. From the beginning, the printer was just too slow and inefficient. It has been nothing but trouble the 2nd year, unfortunately the warranty expired so there is nothing that can be done. It i...

Hp Singapore / hp pavilion 14-al108tx

Mr. Ong on Oct 23, 2016
HP Singapore, I had a horrible experience with your delivery/after-sales service. I ordered a HP Pavilion 14-al108TX online and was met with multiple failed delivery attempts despite calling your customer service (Ryan/Jennifer) on at least 5 occasions. Each time I called, I was promised...

HP / Bad customer service

LadyG on Oct 18, 2016
I had HP printer and liked it a lot. But one day something happened to it and it stopped working, it also could not find the Wi-Fi connection. I called HP customer service, they asked me to explain in details what was wrong. So I told them everything and they said that was not a huge...

HP / Laptop service

Summary of issues: 1. Battery of HP laptop conked off (plugged in, not charging) around 2 months ago (a few weeks after warranty expired) 2. Used chat support 3 times which temporarily solved my problem 3. When problem kept repeating itself, visited service center in Gurgaon 4. Follow-up from that...

HP / New laptop not covered by warranty - stated as water damaged

Senthil1978 on Aug 3, 2016
I got a HP laptop from Costco in Nov 2015, in 6 months the laptop died down and as advised by COSTCO team I sent it to HP Service center for repair. HP checked and said that the laptop died down due to water damage in motherboard and its not covered under warranty. I used the laptop till...

Hewlett-Packard (HP) / My hp notebook

DaveMonty on Jul 14, 2016
After going thru 3 HP laptops, and one catching on fire, the customer service rep sent me an email telling me to go to the link which was provided in the email to order a new laptop with the things I wanted on the laptop. She told me this new one was coming directly from the manufacture...

Hewlett-Packard / Taking my credit card information without telling me anything or coming back to the phone

Karo Winn on Jul 13, 2016
Yesterday, HP called me back to inqiure about buying their warranty on my new computer; that I had not even opened up the shipping box to. I told the Hp representative that I'll purchase theirs but I didn't want to spend over a certain amount. He asked for my CC information and said that...

Hewlett-Packard (HP) / 2 computers I purchased

socsie59 on Jul 12, 2016
I bought a small laptop last july at Walmart, a hp product&had a 2yr.warranty on it.3 months after I bought it something went wrong so I sent to company and they sent it back saying know fix&would, nt honor my warranty.Then in October I bought another one a desktop&had it...

Hewlett-Packard (HP) / HP 63 Ink

Mona Ferrario on Jul 3, 2016
I buy ink for my printer from Wal Mart the price is $15.97 for one cartridge the last two cartridges have printed about 40 pages each and then the printer indicates that the ink is low and they stop printing. Wal Mart will not (can't) replace them and told me that this is an HP issue. How...

Hewlett-Packard / Customer service

avrom on Jun 27, 2016
I have been jerked around for 2 months waiting for a credit. The trained monkeys HP uses should go back to the forest. Every time I have called I'm given a different answer as to the status. The last call today I was put on hold for 10 minutes then cut off. HP customer service ha...

Hewlett-Packard (HP) / Smartfriends services

Jim14 on Jun 2, 2016
I used the Smartfriends service once two and a half years ago. They signed me up for a year service paid monthly and continued to charge you month to month once the year was up. They never sent a bill or did anything to remind you they were still taking my money. They insist that this wa...

HP / HP officejet pro 6830 printer

Dissatisfied HP Customer on Apr 12, 2016
This product continues to have issues with the printer heads. I have had to contact customer support twice and have the machine replaced. The second replacement is now having issues printing with back ink. The good thing is they have a 24/7 customer support chat (http://www.hp.com/chat) where you...

HP / Pavillion all in one - this product is junk

Patty Perry on Apr 3, 2016
Purchased this HP Pavillion All in One. Boy you sure got a lot of people fooled here for sure. You claim that you will get LIFE TIME Assistance- well when you call the phone # you are on hold then after a while a person will call you back in 24 hrs, what kind of crap is this.?? You sell the...

HP / Misleading global/worldwide/international warranty

Amrendra p Singh on Mar 31, 2016
HP is a misleading company when comes to provide warranty. On the website there is clear mention that HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country...

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