CB Vehicle Rental and Leasing Hertz Complaints #2-21

Hertz review: Rental car

Larry Plant of US

Jun 26, 2026 2:04 am UTC

Verified customer

Featured review

I rented a car on April 17 at 00:18 at Sarasota Bradenton Airport. Initial cost due to late time of night was 1192.22. The rental was used 1 day and car was returned on the 18 th back to the Airport in order to rent another car cheaper at budget rental in Venice for which I showed proof of reciept to Hertz and AMEX. Upon returning the car after1day I asked if I needed to do anything as this was returned early and was told to leave key In car no no one even came by to inspect for damage which there was none. Upon my return home my AMEX card was billed for 5 days vs 1 as Hertz indicated this was the contract I signed. I asked AMEX to dispute this and Hertz claims I kept car for 5 days which was impossible as I cannot drive 2 vehicles. I submitted my receipt for budget rental to show that I indeed did rent the car from hertz for only 1 day. The dispute states the charges are correct for 5 days which was not true. I have now asked AMEX to cancel my membership I’ve had over 30 yrs and will never rent another vehicle from Hertz again. If people return cars early regardless of the initial contract there must be a better way to track returns other than to say leave the key in the car and thus stick it to the customer for days never used.

Claimed loss: Charge was 742.36 for 5 days

Desired outcome: For Hertz to look at cameras in the lot to know for certain I returned the car inn1 day vs 5

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Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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Hertz emails

executivecustomerservice@hertz.com

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Confidence score: 100%

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Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 30, 2026
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