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CB Vehicle Rental and Leasing Hertz Complaints #102-121
Hertz

Hertz review: Overcharged rental

S
Author of the review
11:40 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I rented a car for two days and paid $288.53 at reservation. When I picked up the car I added lost waiver damage which would bring the total amount to $342.51. I picked the car up at 3pm on a Friday and brought it back at 2:30 pm on a Sunday after hours. On Tuesday I checked my credit card statement and saw that I was not only charged the $53.98 but an additional $300 + the $288.53 that I prepaid bringing the total to $642.51 for a two day rental. I first inquired via email and received an email back that said the extra $300 was for the lost waiver damage... huh? I have paper work that shows the lost waiver damage is $53.98. So I then turned to the phone and called. Well it turns out that they are claiming the extra $300 is a cleaning fee because they found dog hair. Hmmm, I was the only one in the car for the entire two days and I don't own a dog or any animal for that matter. Since I turned the car in after hours, I don't understand why I didn't receive a call to say we are going to charge you an additional amount because the car had dog hair and then I would have asked them to not clean it, I'm on my way because I want to see for myself. Nope that didn't happen and now I am out $300 because we have what you call a "he said she said" situation. I can tell you that this will be the very last time I rent from Hertz. So sad that customer service is such a lost art. I will take my business else where. For those of you that still want to rent from Hertz, beware, you better take pictures of the interior of the car before you drop it off or you may also be charged an extra cleaning fee!

Desired outcome: The desired outcome is a refund of $300 back to my account but I'm sure that will not happen so the real outcome will be that I will no longer rent from Hertz and I will tell all of my friends to use a different rental car company as well.

Hertz response
Jul 20, 2022 1:26 am UTC
Hertz customer support contacts
Phone numbers

+1 (800) 654-3001

+1 (800) 654-3131

Address

999 Vanderbilt Beach Rd Fl 3, Naples, FL, 34108-3508, US

Website

www.hertz.com

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ID:1376185

This correspondence is being sent in response to a query made by Shella Whit. Thank you for allowing us the opportunity to review your concerns.

We would like to further assist you. Please provide your rental record number and location you picked up from.

Please know that we take all customer concerns seriously. Thank you for choosing Hertz.
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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
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    100%
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    Denmark
    +358 961 500 595
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    +354 522 4400
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    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    100%
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    Portugal
    +7 495 775 8333
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    +46 96 047 330
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    Brazil
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    +86 212 226 1700
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    China
    +91 222 921 0300
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    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2026
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 85 companies in the Vehicle Rental and Leasing category
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