I rented a car at the hertz rental in Broken Arrow Oklahoma. I confirmed picking the vehicle up at 3:30 on August 17th. I got a ride there and showed up at 3:30 and it was closed when the hours were on the door until 5:00. I called the Tulsa location and spoke to a very rude manager named Amanda who told me Hertz was short handed and couldn’t open the Broken Arrow location. They never bothered to contact me. I tried to cancel the rental and was given the run around saying since it was after the scheduled time of the pick up they couldn’t cancel the rental. I lost my credit card points and am watching my credit card to see if it gets charged. A horrible rental company!