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CB Vehicle Rental and Leasing Hertz Complaints #2-21
Hertz

Hertz review: Hertz misquotes for rental then gaslights us.

T
Author of the review
10:49 am UTC
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We rented a car for one day from the Hertz office in Heraklion, Crete. Hertz quoted €110 including second driver and full insurance. The next morning when we went to pick up the keys, Hertz asked us to pay almost €150. Hertz proceeded to ignore messages via WhatsApp and email.

After we returned the car, Hertz told us the higher price was a miscommunication. But when we complained to Hertz Customer Relations about the incorrect initial quote, Hertz tried to gaslight us by saying that the initial quote didn’t include VAT (not true), before blaming us for continuing with the booking at the higher price (since we didn’t want to waste more time finding another rental).

We feel it is possible that Hertz broke Greek consumer law by providing a misleadingly low quote in order to encourage us to proceed with a booking at a higher price.

This is no way to treat customers. We would strongly recommend avoiding Hertz.

Recommendation: Avoid Hertz at all costs!

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
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    Belgium
    +45 33 179 057
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    100%
    Confidence score
    Denmark
    +358 961 500 595
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    Finland
    +33 969 394 049
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    France
    +354 522 4400
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    Iceland
    +353 539 152 500
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    Norway
    +351 219 426 385
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    100%
    Confidence score
    Portugal
    +7 495 775 8333
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    Russia
    +34 917 497 778
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    Spain
    +46 96 047 330
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    Sweden
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
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    India
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 13, 2026
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 85 companies in the Vehicle Rental and Leasing category
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