CB Vehicle Rental and Leasing Hertz Complaints #962-981

Hertz review: car rental not available, poor customer service

radiowebb of Calumet City, US

Oct 18, 2015 6:32 am UTC

Verified customer

I submitted an online reservation using my disabled american veterans discount for a 5 passenger standard suv, (Chevrolet equinox or similar), on 10/08/2015. I arrived at the hertz car rental located at 254 west 162nd street in south holland, il at 8am on 10/14/2015. I was greeted by an african american male, and the receptionist, a young african american female, (Myself, an african american male), with less than desirable customer service skills. After identifying myself, and presenting my reservation information, I was told in order to reserve the 5 passenger standard suv, I needed to make the reservation 7 days in advance. After protesting that information was never presented to me, she said that she would talk to her manager. She returned approximately 20 minutes later with a set of keys and told me to follow her to the parking lot. At that point she showed me a dirty vehicle that was bellow the grade that I reserved. I declined the auto and left the facility. I received a call from the manager 10 minutes later, (The african american male that greeted me when I arrived at the facility, but never introduced himself, or, tried to resolve the matter while I was at the facility), and was told that because he did not come to work the previous day (10/13/2015), he was not aware of the reservation. I couldn't understand his explanation since I made the reservation online 6 days earlier. He told me he could get the type of vehicle that I reserved brought to the south holland location between 10am and 10:30am. I declined his offer and informed him that I would be making a formal complaint because that would put me 2 hours behind schedule. I went across the street to enterprise car rental, received the rental type that I needed; $30 cheaper, and was in and out in less than 15 minutes. At the time of this posting, hertz still has not refunded the charge for the rental that I never received.

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Hertz Contacts

Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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100%
Confidence score

Austria

+32 27 173 207

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Belgium

+45 33 179 057

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100%
Confidence score

Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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100%
Confidence score

Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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100%
Confidence score

Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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100%
Confidence score

Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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100%
Confidence score

China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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More phone numbers

Hertz emails

executivecustomerservice@hertz.com

100%
Confidence score: 100%

Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

Hertz social media
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Jun 15, 2026
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