The complaint has been investigated and
resolved to the customer's satisfactionResolved Harvey Norman — online process and admin
resolved to the customer's satisfaction
I Purchased online a doona. on 15/06/2016. Order Number [protected]. I received confirmation email saying I could track the product online by opening an "account" 1. I would have preferred to pick up the product at the CBD shop in Melbourne than have it delivered. In the drop down menu it gave many choices of shoos but all omitted the CBD Melbourne . CBD Melbourne can also be known as QV Melbourne. None or anything like that was listed in the drop down menu. Hence I had no option other than to pay the home delivery fee of $25 and arrange to be home to sign for it. 2. I opened an account and tried to track the order on line. I have tried many times the last just now and each time it says I have " no orders". I have sent many emails to the online email address given and all have been ignored, though once I received another copy of the order, being an irrelevant response. All matters have been ignored.
Harvey Norman has caused me to incur much administration that should not have been necessary if there online ordering system had correct information. This System has also caused me to incur a delivery fee that would not have been necessary id the correct information was available in the drop down menu. Inconvenience has been caused by not being able to pick up the item and further inconvenience and costs may be caused as a result if mot being able to track the item amc so be availavle to take delivery - I have asked for it be left at the door but the online imfo says a signature is required.
I believe Harvey Norman should respond by email.
The complaint has been investigated and resolved to the customer's satisfaction.
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