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HOM Furniture reviews first appeared on Complaints Board on Sep 27, 2009. The latest review Couch was posted on Apr 27, 2021. The latest complaint not sure if the scratch was done getting it through the door or at the store was resolved on Apr 26, 2019. HOM Furniture has an average consumer rating of 3 stars from 19 reviews. HOM Furniture has resolved 7 complaints.

HOM Furniture Customer Service Contacts

+1 763 767 3675 (Twin Cities Metro Area)
+1 800 341 1322 (All Other Areas)
+1 763 767 3600 (Head Office)
+1 952 884 8800 (Bloomington Store)
+1 763 767 3700 (Coon Rapids Store)
+1 218 279 8300 (Hermantown Store)
+1 952 898 7878 (Lakeville Store)
+1 651 634 6777 (Little Canada Store)
+1 763 744 2800 (Plymouth Store)
+1 507 285 0500 (Rochester Store)
+1 763 428 6333 (Rogers Store)
+1 320 203 8000 (St. Cloud Store)
+1 651 730 5000 (Woodbury Store)
+1 712 258 0097 (Sioux City Store)
+1 701 282 8600 (Fargo Store)
+1 605 782 1990 (Sioux Falls Store)
+1 715 552 2500 (Eau Claire Store)
+1 608 783 1888 (Onalaska Store)
10301 Woodcrest Drive NW
Coon Rapids, Minnesota
United States - 55433
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
Sun11:00 AM - 6:00 PM
Minnesota

Bloomington
7800 Dupont Avenue South, Bloomington, MN 55420

Coon Rapids
10301 Woodcrest Drive NW, Coon Rapids, MN 55433

Hermantown
4726 Loberg Avenue, Hermantown, MN 55811

Lakeville
17055 Kenyon Avenue, Lakeville, MN 55044

Little Canada
3201 Country Drive, Little Canada, MN 55117

Plymouth
4150 Berkshire lane N, Plymouth, MN 55446

Rochester
204 17th Avenue NW, Rochester, MN 55901

Rogers
13800 Rogers Drive, Rogers, MN 55374

St. Cloud
3701 Division Street, St. Cloud, MN 56303

Woodbury
7600 Hudson Road, Woodbury, MN 55125

Iowa

Sioux City
415 4th Street, Sioux City, IA 51101

North Dakota

Fargo
4601 23rd Avenue S, Fargo, ND 58104

South Dakota

Sioux Falls
2601 South Louise Avenue Suite 200, Sioux Falls, SD 57106

Wisconsin

Eau Claire
2921 Mall Drive, Eau Claire, WI 54701

Onalaska
9519 State Road 16, Onalaska, WI 54650

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Use this comments board to leave complaints and reviews about HOM Furniture. Discuss the issues you have had with HOM Furniture and work with their customer service team to find a resolution.

HOM Furniture Complaints & Reviews

HOM FurnitureCouch

I ordered a couch from them. I got my couch yesterday. It was wrapped nice . When I opened it I was shocked. It was a grey color. I ordered a brown color. When I seen this couch it was brown the Sales Consultant Rick said it will turn brown in the light. I'm so disappointed. It doesn't match my front room at all. This was my first BRAND NEW Couch for me and my son apartment. I'm SO, SO, So, SO VERY DISAPPOINTED.he lied so he can make a sale shame on him. I will never buy anything from there again.it is a high priced couch. It's' not worth it.

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    Sep 22, 2020

    HOM Furniture — Product not received

    December 2019 I purchased three pieces of furniture two chairs one dogs, the sofa and one chair contained...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    HOM Furniturenot sure if the scratch was done getting it through the door or at the store

    We just received a rug and a leather recliner. They came in the door and had trouble getting through. They is a sliding door that was a few more steps to get to.
    My husband sign for the delivery as they were taking the plastic wrap from it. They left. It was a floor model with a mark on the back and on the back of the headrest.
    I look it over very carefully. They wrote down what I found. When I check it over there is a scratch right in front of the footrest. Some is a torn, very small now but afraid it will get bigger as feet are resting on it. Very disappointed. We also wanted to buy a couch and the sale man told us that he would call us with items of the same color so we could get them all in one delivery charge. That never happened. No call. I know the store is closing to rebuild but expected better.
    Now when people see my new recliner all I can say is to bad they didn't take care of it. I feel like it's a used piece. Didn't mind being a floor model because very small marks were in the back. As you can see in the pictures this new scratch tare is is right in front. Dianne

    not sure if the scratch was done getting it through the door or at the store
    not sure if the scratch was done getting it through the door or at the store

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      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • HOM Furniture's response · Apr 26, 2019

        Thank you for your feedback. We apologize for the frustrations you've recently experience with your purchase. Our customer service department will be reaching out to you in the next 24 hours to discuss some options with regards to your recliner. We thank you for your patience.

      Apr 11, 2019

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      HOM Furniture — one and a half year old china hutch ($3,500) has mullion falling off. poor quality.

      A year and a half ago, my husband and I spent a large sum of money at HOM Furniture buying furniture for our...

      HOM Furniturebench

      I bought a bench from HOM. I got it and I had two right sides to the bench and cannot put it together. I called Hermantown to fix the problem and they said they can't deliver me a new one until October 2nd. I am not waiting a month to get my bench when it's not my mistake. I want it now that is why I bought it. I live an hour and a half away. I already drove up once to get my bench and I'm not doing it again when this wasn't my fault. I've called and no one can seem to call me back or get it to me sooner. This is the second time I've had an issue with something from HOM and I am extremely unsatisfied.

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        HOM Furniture — bed delivery

        I just ordered a bed. I had the worst experience with the delivery. I bought a lot of my stuff from HOM and I...

        HOM Furniture — mattress

        We bought a mattress 2 years ago. After bringing it home we asked that someone look at it as it slant...

        HOM Furniture — Serta recognition plush king mattress icomfort quilt

        We purchased this mattress 2/20/17 from HOM furniture in Woodbury, MN for $1899.00. We were told the only way...

        HOM Furniture — ic appluse 2 ferm mattress icomfort quilte

        I purchased the Comfort firm on 12/04/16. The bed at the store seamed soft enough but a week into it I could...

        HOM Furniture — Leather furniture

        My husband & I paid a lot of money for leather furniture that the sales woman told us had a lifetime...

        HOM Furniture — furniture

        I bought a sofa and with in a week the material was pulling apart Home furniture replaced it Then 2 week...

        Little Canada

        HOM Furniture — Delivery Disaster for Bedroom Set

        I bought an entire bedroom set from Hom Furniture, as I just recently bought a bed from them. I ordered thi...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        HOM Furniture — Item Availability

        This is my first experience ever buying a brand new bed set from a real furniture store. So far, im wishing I...

        HOM Furniture — terrible experience

        After spending time with a sales person for nearly a week deciding the custom pieces to order, she calls u...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        HOM FurniturePurchase

        Hom Furniture is a horrid company to purchase from. I made the mistake of purchasing from them on two separate occasions. Both purchases had issues within the first 3 months of ownership. Of course when you attempt to exchange an item you are told that it’s now a clearance item and they no longer have it, but you can replace it but then if you purchased an extended warranty it becomes void and you lose that money.

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          • Po
            pobarjenkins May 04, 2011
            This comment was posted by
            a verified customer
            Verified customer

            If they no longer have an item that is not their fault. If a manufacturer goes out of business they rarely warn the stores that stock their products.

            If you don't mind me asking, what were the pieces and how much do you pay for them?

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          HOM Furniture — HOM Guard PLUS Protection

          Sales person convinced us to buy 3 year protection plan ... saying everything is covered. This wa...

          HOM FurnitureCrappy Customer Service

          We received a new couch from HOM Furniture on April 14, 2010. It is a power reclining sofa. Today (5/6/2010) the left side malfunctioned. I called customer service for HOM, and they have told me they are unable to have a tech come out and look at it until 5/15/2010. What kind of customer service is that? I don't expect somebody to come out the next day, but really 9 days until someone can look at it? It would be so bad, but the power recliner is stuck out in a somewhat open position, and I'm not able to put the couch back into an upright position. My husband and I are in the market for a new Master Bedroom set. I can guarantee that we will not be purchasing it from HOM!

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            • Hu
              humdum12 Feb 06, 2013

              I called for a repair last week and they say March 6th is the earliest someone can get out...that's one month away!

              0 Votes
            • Ll
              LLandgren May 07, 2010
              This comment was posted by
              a verified customer
              Verified customer

              I received a call from HOM furniture today. They are sending out a new couch tomorrow before noon (now that's service). I am really impressed by the action that was taken to fix our couch problem. Apparently, HOM is willing to keep a long time customer, and I greatly appreciated that this issue was resolved so quickly!

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            HOM Furniture — They don't care

            I recently bought a $799 Sitcom Edo King bed from their Woodbury, MN store. It was a Saturday night, 5pm. The...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            HOM FurnitureAwful experience

            On August 11, 2008 I purchased new furniture for my daughter's bedroom. None of the furniture was marked as being "on sale". Subsequent to my purchase, the furniture has gone "on sale" at least twice. The price, however, is always the same. HOM has a policy of refunding the difference between sale prices and regular prices. Unfortunately, this policy seems to be worthless, as the price for the furniture, at least in this case, whether it is "on sale" or not, is always the same. Apparently what HOM does is event some fictious price that they discount from, resulting in a "sale" price that is the same as the regular price.

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