The complaint has been investigated and
resolved to the customer's satisfactionResolved Hank's Fine Furniture — rotten thieving #
resolved to the customer's satisfaction
My wife had made a purchase of 3 beds at Hanks and More in N. Little Rock.
We paid for delivery and setup. The beds arrived on time but they beat up the walls when they took them upstairs. Hanks was informed and asked for pictures.
We sent pictures and had multiple conversations. Nothing was done about it and I grew weary and repaired the walls myself. A year later the oldest daughters bed collapsed in the night. Upon inspection they had assembled it incorrectly and left out the middle supports for the bed it just had plywood across the center and no slats or supports. Hanks said its out of warranty and there would be a charge to repair. After many discussions about how we purchased a product and paid for assembly. It was due to their incapabilities to perform said task that the bed had failed. After conversations with the store, they said it would cost to have a repairman come to look at it. I did not agree to such cost, they were paid to deliver a product and assemble correctly. They said it was out of warranty. After getting nowhere with the store I had called customer support. After explaining the situation the lady at the customer support said yes it is out of warranty and there would be a charge. I explained that it was improperly assembled and just took a year to break. She had the audacity to actually say well how do we know you didn't move the bed and leave out the pieces. My jaw dropped to the floor and blood pressure shot up. There is no compromise with this kind of service and the mentality of the staff.
I will never make another purchase at Hanks or any affiliate of them EVER, and if I have the influence to persuade a future purchase of any one else from Hanks I will try every effort possible!
HANKS IS A RIPOFF! and DOES NOT STAND BEHIND THEIR PRODUCT!
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