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Hank's Fine Furniture

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Customer Service

+1 501 565 3561 (Head Office)
+1 888 224 4265 (Head Office)
+1 479 271 0423 (Bentonville)
+1 479 646 6631 (Fort Smith)
+1 501 624 7412 (Hot Springs)
+1 870 931 0324 (Jonesboro)
+1 501 834 1454 (North Little Rock)
+1 850 522 9189 (Panama City)
+1 850 478 4966 (Pensacola)
+1 479 967 9984 (Russellville)
PO BOX 6870
Sherwood, Arkansas
United States - 72124
Locations:

Bentonville
2901 SE 14th Street, Bentonville AR, 72712

Conway
800 Museum Road, Conway AR, 72032

Destin
36000 Emerald Coast Pkwy, Destin FL, 32541

Fort Smith
7434 Rogers Ave., Fort Smith AR, 72903

Hot Springs
3926 Central Avenue, Hot Springs AR, 71913

Jonesboro
1808 Highland, Jonesboro AR, 72401

Mobile
850 Schillinger Road South, Mobile AL, 36695

North Little Rock
5704 Warden Road, North Little Rock AR, 72120

Panama City
1804 West 23rd St., Panama City FL, 32405

Pensacola
6320 N. Davis Hwy., Pensacola FL, 32504

Rogers
4308 Pleasant Crossing Boulevard, Rogers AR, 72758

Russellville
2609 E. Parkway, Russellville Arkansas, 72802

Searcy
401 S Poplar St., Searcy AR, 72143
Phone: +1 501 268 6606

Texarkana
502 Walton Drive, Texarkana TX, 75501
Phone: +1 903 223 9844

West Little Rock
1000 S. Bowman, Little Rock AR, 72211
Phone: +1 501 954 7130

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Complaints & Reviews

Feb 05, 2020

Hank's Fine Furniture Panama City — customer service

This evening, 2/5/2020, my husband and I went to Hank's Fine Furniture in Panama City, FL. I thought it...

Jan 30, 2020

Hank's Fine Furniture — customer service

I am having a major issue with my local store in Rogers, Ar. We ordered a children's bedroom suite and upon...

Nov 17, 2019

Hank's Fine Furniture — sofa

I purchased a sofa in November 2017. I replaced the fabric cushion covers in the summer of 2019 and was told...

Oct 26, 2019

Hank's Fine Furniture — how I was treated

My friend Daniel has been working at Hanks fine furniture on Walton drive in Texarkana texas and has not...

Feb 03, 2019

Hank's Fine Furniture — two italian leather sofas

We have purchased several pieces of furniture from this store. In 2016 I purchases a "leather" sofa...

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Jan 04, 2018

Hank's Fine Furniture — bad service /alcohol and marijuana

I was at Hanks one time picking up my furniture and it seems like the guy helping me Was drunk and the other...

Hank furniture — sofa and staff

Bought a sofa a one time good deal. Came to pick it up and Jason Campbell had sold someone else a one time...

Hank's Fine Furniture — product complaint - poor customer service

My wife and I purchased several "leather" living room pieces from them about 3 years ago. No one mentioned...

Hank's Fine Furniture — bad customer service

I bought a couch at Hank's in Springfield, MO, and was told it would be available for me to pick up the...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Hank's Fine Furniture — my &real& leather recliner peeled in 6 months

I purchased a rustic red "leather" couch and two recliners from Home Place Furniture in Pensacola in 2009. I...

Hank’s Fine Furnitureidiots in this company

Lets start by talking about this show room, shady characters work here! Its not super clean but not terrible either, but I wouldn’t want my business looking like that! And lets just say they will promise the world when they can’t deliver a pen to sign your check!

First I decided to order from these shady people because I was going through a rough spot in my life and needed some furniture for my parents to use while in town. Once the furniture was ordered it wasn’t in stock. I ended up waiting 4 months before I got tired and cancelled my order!

Hank then wanted me to pay a restocking fee! How would they have to restock it if it was never stocked in the first place! What a joke these people are running! These people are nuts!

I did end up receiving part of my order and when it was delivered it was BROKEN! Thanks Hank! Thankfully it was under warranty, yeah in July. Its now October and I still have yet to talk to someone about fixing it. The BBB is now in the mix as well.

On top of all this non sense the manager of Hanks ain’t so fine! He will not return my calls and will not answer my questions. He just gave me the Direct Customer Service phone number. This crook gave me a disconnected number!!! I will never work with Hank’s Fine Furniture. Its a big SCAM.

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    The complaint has been investigated and
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    Hank's Fine Furniture — very bad costomer service

    Rude, Rude, no one called when the order came in and when I repeatedly called no one knew anything and could...

    Hank's Fine Furniturethe worst possible service ever!

    I bought a $2300 theater sectional a year and some months ago.within a couple of months my sectional had a malfunction. still under warranty i called hanks and had a part ordered.i bought my sectional in sept of 2009.here we are in march of 2011 and im still fighting Hanks fine furniture for one measly part. im always told "we'll call you back", but im always the one to call them back. and then i read the comment from ol' brooke.WOW!Hanks im going to see if maybe there is a group law suit that all of us dumb a**&% can file.

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      Hanks Furniture — 25% restock fee

      I was in the Hanks store in Fayetteville when I found 2 chairs that I purchased. The chairs were not in stock...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Hank's Fine Furniturerude and disgusting

      We spent well over $4, 000 in the store located on Central in Hot Springs, Arkansas. When the furniture was delivered on Oct. 23rd, we received the wrong side buffet table. When I called the store, they said there was a mix up on skew numbers but would order the one we paid for and get it out to us right away. Sara, called and said it was in and that Bob would be delivering it. I asked her if it was the floor model and could not get a response. She just kept saying that Bob would take care of it. When Sara called and said Bob would be there in 30 minutes, I told her to tell Bob not to bring out the floor model, as I had already seen the shape it was in at the store. Again she would not respond. I asked her twice more, point blank, "Is it the floor model?" Again I could not get her to answer a simple yes or no. When Bob arrived he had the glass buffet table in the back of his truck, only covered with a blanket. It was him and his wife that delivered it. Very Unprofessional!!! I asked him point blank if this was the floor model and he would not answer me. As he took the other one to his truck, I noticed the chunk out of the back leg, drawers messed up and scratches on the sides. Bob took off after loading the other table. I called Sara and explained to her that I was deceived and did they think we were stupid. She said I would have to talk to Bob, which he would not be in until the next day. I told her that she was unprofessional by evading and essentially tell us a bald face lie. She hung up on me. My sisters, mother-in-law went to the store that eveing and talked to Jesse the store Manager. The discussion got real heated when he said that they no longer make that model and haven't for a while. It is a real shame that the store tried to push off a damaged piece of furniture that full price was paid for. My sister did get loud with Jesse and he got in her face and yelled at her. He then tried to throw her out of the store. She also paid for the furniture. He told her that he was a military man as a threat and that was soooo unprofessional of him. He said we can not go any higher with our complaint because he is store manager and there is no one above him.
      I have never in all my years seen such rudeness and disrespect from a furniture store. After spending over $4, 000 in your store and to be treated like that is disgusting.
      They were rude, lied, and was disrespectful.

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        Hank's Fine Furniture — furniture amount due

        I bought a couch from hanks fine Furniture in harrison, AR. a few weeks ago. My husband and I did the 9-day...

        Hank's Fine Furniturebad furniture remedy

        Join me in calling the Arkansas Attorney General's office [protected] They will connect you to the consumer protection agency. You will receive in the mail a complaint form fill it out with every thing you have from hanks furniture. I have in writing that they would send someone to fix my furniture and never did. I have been trying to figure out how or whom to contact when I read 1 complaint and the man said he had a recording and was going to bring to the attention of the Attorney General. The state will send an inspector to perform audits on their paperwork I know I am an inspector myself and I perform audits on a daily basis. I can not do this alone join me in bringing down this fraudulent company all it takes is a phone call and filling out a complaint form. LETS SCREW HANKS FINE FURNITURE AS THEY HAVE DONE TO SO MANY PEOPLE.

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          Hank's Fine Furniture — bad products

          My wife and I bought a couch with bed, Loveseat with recliners, kitchen Table with chairs, and an ottomon. We...

          Hank's Fine Furniturecrappy store

          On 3/20/2010 I purchasesd a recliner from Hanks in Little Rock AR. It was a display model and the one in the Little Rock store was already sold but there was one in the Jonesboro AR store (approximately 2 hrs away). The salesperson said trucks run between the stores each week and our chair (we paid for it on 3/20) would be in Little Rock in 7 - 10 days. On 3/31/2010 I called the LittleRock store and they advises the chair was in transit. On 4/3/2010 I called the store again to see if the chair was in; same story..."in transit". I immediately called the Jonesboro store and the assistant manager said he loaded the chair himself on the previous day and it would be in Little Rock on 4/6/2010 ( a long wait for a 2 hr trip). Warehouse closed on 4/5; no chair on 4/6. On 4/7/2010 I called and was told the chair had finally made the 2 hour trip! I went to the warehouse and the worker put the wrapped up chair in the back of my SUV (it was raining and I did not unwrapthe chair at the warehouse). When I got home and opened up the SUV I was shocked to see a sticker price about $500 under what I had paid for the chair. My wife looked at the chair and said it was the wrong chair; the SKU did not match. I took the chair back to the Little Rock store and found out that the Jonesboro dude loaded the WRONG CHAIR!!! I called Hanks HQ and was told to deal with it that mistakes happens. The Little Rock store manager verified that the chair I bought was actually in the Joneboro store and upon finding out it was there promised me that it would go on the truck from Jonesboro 4/9/2010 and be in Little Rock on 4/10/2010. I won't hold my breath. On 4/8/2010 the salesperson that sold me the chair called and said my chair was in (she had no clue what happened the day before). This is my second and last purchase from this crappy store.

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Hank's Fine Furniture — rotten thieving #

            My wife had made a purchase of 3 beds at Hanks and More in N. Little Rock. We paid for delivery and setup...

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