Hank's Fine Furniture
reviews and complaints

Don't fill out a credit app you might be fraudulently charged for something you don't get! They've been sued numerous times for treating their employees bad but wait till the FTC gets a hold of them there's a lot more consumers then there are employees of Hank's Fine Furniture! Thanks for the call back or email earlier today Vanessa! Punt intended!

Never received another word regarding the order. Therefore on 9/18 I called to find out why and was told it did not arrive and that it would now be mid Jan. 2024.

Just now, I called to cancell and simply want a refund and was told that is not typical but I was welcome to come in the store and pick something else out.

I don't want anything else from Hank's. I want my $700. back which you've had for two months already, and now intend on keeping it unless I use it for something else?

NO, not acceptable.

I bought 2 recliners 5 months ago. Also purchased extended warranty. I went in over a week ago and complained about my Recliner is broken. They said it's still under store warranty and took my pics and was supposed to come look at it and fix or replace. Over a week now and still nothing. Chair is garbage since it broke in a few spots in four months.

If it's under store warranty and I purchased extended warranty then just replace the junk instead of making me sit on a broken chair for weeks or who knows.

I bought a recliner from Hanks Furniture in Jan. 2021. I purchased an extended warranty for the recliner and after 16 months the colors on the leather weren't there anymore. I waited because of covid for over two months to get the product even though the manager told us 2 weeks. We keep all our furniture covered with a breathable cover and when we took the cover of there was several spots with no color. We talked with a couple of furniture repair companies and they stated that it was caused by improper preparation. It is a shame that you spend $1000 for what you think was a great product but then compare it to the one you bought 9 years earlier from Big Lots for $400 that still looks like new. I have been waiting for Hanks to call me back regarding the warranty not covering the poor workmanship but the only time I get an answer is when I go by there. This should not be the actions of a reputable company. You'll notice the 8 year old $45 stool in front is better looking than the recliner We were going to purchase another one but we see your warranty and word mean nothing!

I ordered my furniture in august, I didn’t receive it for 17 weeks. After being told by zack churchwell it would be 6-8weeks. The saying with hank fine furniture is the customer is always right and should have a great experience. Zack churhwell was so rude! He ruined my whole experience! After all $2700.00 is a lot of money to me for a couch and a chair! He told me that he would load it up in his equinox and deliver it himself (sarcastically)! He said he lost half his staff since he became manager before he hung up on me! He never called or emailed not once in 17 weeks! Horrible experience

I purchased a Stressless Chair on December 14th. The delivery date was set for December 20th. which wasn't bad time frame. I was told that I would receive emails and calls and text messages regarding the delivery time. I had not received any notices, so I called the Rogers store and spoke with a Colton on 12/19/22 and was advised the Purchase order had been pushed back, said it looks like the chiar will get to Little Rock on the 30th so I might get it on the 4, 5 or 6th of January. After thinking about this i was none too pleased over the news and the fact that no one called or let me know. So I called back and spoke with Victoria and she called "home office' and then called be back stating the ETA would be January 2 or 3rd. I let her know that I was not pleased with the delay and the fact that no one called or let me know. The next day I get a call from Victoria and she "found" a chair and will be delivered on 12/27/22.

I get a call on 12/26/ 22 from delivery people asking if they could bring it out today and i was so happy, arriving early! So the chair was delivered and the men did the delivery test, i guess is what you call it - they put the foot rest out and lowered the back and it seemed to be working. So I signed off on the paperwork. After the delivery people were gone my little dog caught the cord and unplugged the chair. When i plugged it back in all the lights flashed and kept flashing. I called the delivery people and they not no resolution so I called the Hanks Store in Rogers and was told to email them pictures of the buttons flashing so she could send it onto the repre for Stressless. Emails when back and forth, the lady behind the emails sent me instructions on how to reboot the chair but that did not work. SO i had to be down in the floor and pull the back cover up and found that a cable is missing. After reading thru the instructions and see the photos that the lady had sent me, I determined that the chair could not reboot because it goes thru a test for each button and since the cable is missing the chair will not work. I emailed the lady at the Rogers store and advised her of my findings and again she wanted photos of the missing cable so she could send it to their Stressless repre for review. Several emails back and forth on January 3rd I sent an email (as of today I still don't have a reply). SO on January 6th I called and ask for Store Manger Jason but he was on the floor with a customer, Victoria is the lady that answered the call so i proceeded to tell her about the chair issues and that i have not been able to us the chair and that if this is the service after the sale and how Stressless handles issued I don't want the chair and should be able to return it since it is within the 30days. Victorria advised me they don't a have a return policy. Victoria said she finds it odd that it worked when delivered but stopped working and she was going to reach out to the Stressless repre and get back to me. I received a call from Kevin, he works in the warehouse at the Rogers store and found out about my issues and asked if he could come out and see if he could fix it, said he had looked at the display chair and thinks he knows what is going on with it. I agreed for him to come on January 6th and when he arrived, he was so nice and started right in flipping the chair up and looking at the missing cable and he was able to locate the missing cable it was hung up in the back of the chair. HE plugged the chair in and did the same test that the delivery people did and I tried the chair out but didn't feel the lumbar support, so he called someone he works with that knows about the Stressless chairs and was told the lumbar support is not mechanical it adjust when you set up or recline the chair. SO that was good to know and now the chair works wonderfully. I am SO grateful for Kevin - he was so nice and helpful and took the time to figure out how to resolve the problem. I cannot have enough good things about KEVIN from the warehouse.

BUYER BEWARE! If they Damage your home during delivery they will tell you that they are not responsible for the damage..

The delivery team damaged my brand new flooring while scooting across my floor the bed they just put together in order to bring in a dresser they should have brought in first. I have talked to the office manager and sent several emails including pictures, several times, asking they they repair the damage. I have been waiting four months now for Hank's Fine Furniture to take care of the repair and make it right.. I have even offered to cover the cost of the materials, if they will handle the labor cost. I have received the same response from Her each time I called - "I'll pass this along to our"Delivery Guy". I was later told that the"Delivery Guy"is a sub-contractor. No one told me this when I signed the sales paperwork and paid a pretty substantial delivery fee to the Hank's employee for the delivery.. Now after being very patient hoping Hank's"Delivery Guy"would make it right.. I called again today to get the status of the repair and was told that"They"- Hank's Fine are not responsible for the damage.. They will ask the Delivery Guy to call me, again... I'm not sure about the legality of who is responsible. However, until I seek legal advise I guess I'll keep waiting to see if Hank's make it right.

We have been a loyal customer and brought many things over the years . Our last pushase we brought was a leather power recliner that was 1100 dollars… supposed to have a one year warranty and after 6 months the cylinders started making a horrible noise so I contacted hanks in Jonesboro Ar where we brought it at . So the said the would order parts…I called and emailed many times and got the same reply that the have been ordered …never got a reply back from hanks. The recliner final lock up in the upright Position and no longer could use it after a few months we just scrapped the recliner and let the city take it to the dump …NEVER EVER WILL I BUY ANYTHING FROM HANKS FURNITURE 2022

Purchased a bed for my daughter and had a smooth experience within the transaction. 2 days prior to delivery I called to verify my delivery date and a sales associate informed me that they wouldn’t know the time frame until Friday. Friday came and I called into Hanks Furniture and told my sales associate to call me at least an hour before delivery so that I could make sure that I was able to take a lunch and be home. When Saturday arrived, I got a phone call from the delivery driver who informed me that he was 7 MINUTES AWAY! I proceeded to tell him that I made it clear to call at least an hour ahead to the person that sold me the bed. When I called into Hanks Furniture about the mishap, I spoke with the SA that sold me the bed and he told me that it would be an extra delivery fee. I didn’t understand why it should be. I asked to speak with the manager who is named ARTHUR! Arthur was BEYOND rude! I advised him of the issue and he told me that he would cancel my order I guess for complaining! Instead of talking over the phone, I told him that I would come to the store instead. Arthur response was “YOU HAVE TIME TO COME TO THE STORE BUT NOT TO YOUR HOUSE FOR THE DELIVERY… IM GOING TO CANCEL YOU ORDER” he then hung up in my face. I work walking distance from the store. When I came in I asked for his name to the associates and the number to corporate. I asked where was Arthur and they pointed in his direction. I asked him why did he hang up in my face and he walked to his computer and told me he was going to cancel my order. I told him he didn’t have the right to cancel my order. He told me he could do whatever he wanted. He then told the SA to call the police on me. I’m waiting until Monday to hopefully speak with someone from corporate office because the customer service is awful. The employees look as if they’re walking on eggshells and afraid of him. I will leave another review once I get this situation rectified

It won't light up it won't recline I filed the paperwork with pictures as required in April I have to call to see what's up and I always get the same reply the part will be here at the end of the month nobody has even looked at it to make sure it need a part or if it's just a wire I asked for a replacement or refund they say they can't do that they won't let me talk to the manager

I purchased a couch on 7/04, and as of today 10/03 still don't have it. This is not right not to have what I have purchased when expected end of August. Very disappointed and really close to getting a refund. Blake (The store manager) has been very professional and understanding to my frustration. J-M a very nice lady who works there has very professional and honest. Has kept me informed on delays. This has been long enough, it shouldn't take 3+ months to get my couch I paid for 3 months ago.
Sincerely,
Patti Chastain
[protected]

My name is Dwendolyn Ladd 1117 Stewart Road Mobile Al . Purchased furniture from Hanks and also purchased the extended warranty long story short been having problems with the furniture and tried using the warranty and it was to no avail tried calling the store I purchased it from in mobile al on schillinger road the manager that I purchased the furniture from name is James it doesn't how much or how often I call he is not there or they will give the message and he want call back! The last time. I spoke with him he told me he was looking into and would get back with me! Nothing has happened as of yet! I'm am very disappointed with Hanks and with my furniture it is not working properly at all!

On Dec. 24, 2020 I purchased a leather couch and recliner from the Rogers, AR. store for my wife for Xmas. After listening to Brian Nichols(our salesperson) bad mouthing other furniture stores and stating that it took them up to six months to deliver furniture, I was guaranteed that our furniture would be delivered to our home within 2 weeks. Our grey Enterprise recliner was supposedly the last one and was on the showroom floor. I asked to take that home with me then since it was in stock, and they said they preferred to wait till the order was complete and deliver it then.
Well 2 weeks went by and I got not delivery and no communication from Hank's Furniture. I called and talked to our sales person Brian and he said he would check the status and get back to me immediately. I never received a return phone call. I got so mad I drove the 60 miles to the store and discussed the lack of communication and delivery with Phillip Kaess at the end of Feb. 2021. He said he would check and call me back. He did call me back and said the couch was still unavailable!
When I purchased the furniture I financed it through Synchrony finance company. Hank's was having a Zero down and Zero Interest for a year promotion going on.
Fast forward to middle of June 2021, still no furniture, but I am receiving payment demands from the finance company! Then I noticed a negative effect on my credit score! I called the store AGAIN and told them I wanted to CANCEL the order completely as this lack of communication and delivery was becoming judicious. I was told that my sales person would have to do that and he no longer worked there! So I asked to speak to the manager and they put someone named Jason the phone I explained my frustration with everything. He said, " I understand, and I will cancel this order and the order with Synchrony immediately!" Well staying in their true form the order never got cancelled! So on Friday, July 02, 2021 I called Hank's Furniture in Rogers AGAIN and AGAIN they said only my salesperson could cancel it! I demanded to speak to the General Manager and they told me his name was Phillip and he was in a meeting and would call me as soon as he was out of that meeting. I STILL have NOT heard from anyone.
This experience has been one of the worst I have ever endured from the retail world! I have spent a lot of time trying to remedy the situation and it seems the standard answer with Hank's Fine Furniture is "We will call you back, " and then never following up. I still have NO FURNITURE!

In the middle of February 2021 I made several purchases that which included a dining room table. I was told that by March I should receive everything that I needed. It was unnecessarily pushed back until may. Everything was delivered except my dining room table which was the very first thing I purchased. I called just today to be told that guy won't receive my table until the middle of August. This is a major problem and major inconvenience to me even after I received a 10% discount on this product. I am completely and totally upset and being honest I find this lack of customer service repulsive.

I purchased a recliner from the Conway store back in Feb. We were told it would be in by the middle of March. When I called to check on it, I was told the end of March. Today we called and were told it was going to be pushed out a couple of weeks into April. We told the store we had lost interest and would like a refund as we need a recliner. The store manager didn't have the guts to call us but made the salesman call us back and tell us the don't do refunds. Even though they were not able to deliver as promised. Now I will refuse to purchase anything else from them in the future as they have lost my confidence in them being an honest company. How far am I going to have to take this before the store does the right thing and give me my money back.