The complaint has been investigated and
resolved to the customer's satisfactionResolved H & R Block — emerald green card
resolved to the customer's satisfaction
I went to h & r block in january to get an early refund as my heat had gone out in sub-teen temps and I had to get my heater fixed. I was told about the emerald green card and thought this would be a good idea to get my money so I could get my heat back on. This was the biggest and most costly mistake I have ever made! I was charged everytime I ever called the emerald green card phone line. You call to question their mistakes and they charge you. I went to my h & r block agent that filed my taxes for me and she has done all she can to help me out. I paid alot of money to get my taxes done early and now I am still paying back money for some bogus explanation that makes no sense to me! I hate to call because they will keep taking on charges to my card. Whatever you do, if you are in a bind money wise, do not use the emerald green card that h & r block suggest. You will end up in more trouble than you were in when you started. I will continue to use h & r block, as they have tried to help me, but I will never go with the emerald green card plan again, and I beg you to not use them either!