The reward card is being stopped in favor of a phone app. This is particularly unfair to the older generation who don't even have a "smart" phone need to run this app.
The older generation use flip phones if they use a cell phone at all. They don't have the patience to learn the technology required to use a smart phone and the apps that companies are trying to force down our throats.
Please rethink you stand and continue the use of the reward card... or you could offer to buy anyone over 70 a smart phone and teach them how to use your app. You would also need to pay their monthly fees.
Desired outcome: Return of the use of the Rewards Card.