I am so disgusted with this service, I have been charged for my prodcut on the 24th of Sept and am still waiting for it to arrive. Everytime I called the UK office I got some or the other story from them, and even after waitng for 28 days as per their policy I have still not received my order. I will never recommend it to anyone and now after calling today I was told that I need to send them proof of my bank statement for them to see that payment has gone out from my bank and I am not telling them lies. This is disgusting, really pathetic. Dont they have financial records which will surely sure them that I have paid and the payment has gone from my credit card. They advertise big things on TV for people to get fooled and buy their products but when actual serivce has to be given to customers, they dont really do anything. It is nearly 35 days and I have been charged and not got my order. I should get a refund and compensation from Guthy Renker for this disgusting service.
We ordered Wen online after we saw their infomercial on TV, and **specifically declined the auto-ordering program** Got the product, and didn't care for it. We were shocked to see a second charge for this stuff on our credit card the following month. Then a third - we figured that would be it and we'd chalk it up to a bad decision to buy this lousy product. BUT then after the 3rd month - it started all over again with another 1 of 3 charge.(where they charge you payment #1, payment #2, etc each month) We immediately called and said STOP - and told them we had originally told you we did not want the auto-ordering program.
They are doing whatever they want - not sure if 'even legal. They refuse to cancel anything until we return the product - so far they have got $140 out of us for an original $29.95 one time, one product, order (we thought we were making)
BEWARE, don't order ANYTHING from Guthy-Renker, we had the SAME exact problem with them regarding another product ordered from another infomercial - re a rip-off - apparently this is how they do business - YOU'VE been warned.
I too ordered the hair product online. I never authorize automatic shipping but received their shipment. Called and cancelled but they won't refund the shipping of $7.95. I'm calling my credit card company and let them deal with it. I'll get my money back one way or another. Lucky for me I still have time to return my initial order and get the $29.95 back. Their product left my hair flat and oily. With short hair it is not the product to use. Of course they show women with long, thick hair on all their commercials. I guess I need different hair. I would never advise anyone to use their products.
I purchased an exercise chair from Guthy Renker for 6 monthly payments of $50. They charged me the first...
After several calls and being put on hold several times for 3 consecutive days, I finally got one person from this company who promised to call me back but failed to do so.
All I wanted was to get the Returns Authorisation Number and post back the item which I did not order for but was sent to me on 14/05 and to cancel the instalment plan which I did not request for but was put on the invoice as well.
I only wanted the initial order on 02/04 which I have since paid for and not anymore.
I will appreciate it if I get a refund and my credit card is credited to that effect and also not charged anymore.
I was told when I ordered Leeza Gibbons product, sheer products that I could cancel at anytime the endle...
The Guthy Renker vitamins I received through a sheer cover order. Because it was my first order using a card...
they continue to overdraw my account by taking money for an account that has been cancelled. no response when...
I ordered Proactive Solution online after seeing their informercial. I requested they bill my credit card after each shipment. However, they also send a product called Vita Clear Dietary Supplement which I did not order. Then they charged my credit card for it as well - $33.94. After checking into this, I found I wasn't the only person they have scammed in this way. I have sent e-mails to both Proactiv.com and Guthy Renker customer service and have called Proactive customer service to register a complaint and have my services discontinued. I hope they are no longer able to scam other innocent people in the same way they scammed me. They should be made to refund anyone's money they did this too and issue a letter of apology for their deceptive practices.
I started using Proactiv in June 2005 to treat my mild acne. Over the next several months of using Proactiv, I suffered severe outbreaks of skin lesions that I had never experienced before using the product. When inquiring about these severe outbreaks, Guthy-Renker's unlicensed medical support representatives "consistently" advised me to continue using Proactiv, "You're just experiencing the 'normal' breakout period. Results vary by person, some see results as little as two weeks, others don't see results until a few months later. So continue to use the product and your skin will get better." In fact, even a Proactiv representative at the Proactiv Kiosk Queen Center Mall in New York, looked at my face and said exactly the same as the phone representatives. When they learned that the product caused further injuries after the third month or the end of the program, a Guthy-Renker representative said, "You have sensitive skin. You are probably allergic to the benzoyl peroxide ingredient. We do have another kit called the Gentle Formula for sensitive skin. I will rush you this product and it will work for you."
With no improvements to my condition, in late November 2005, I stopped using Proactiv Solution. Despite the advice given to me by Proactiv representatives to continue treatment with Proactiv, I sought the professional care of a dermatologist to treat the severe outbreak of skin lesions. After consulting with the dermatologist, I was prescribed a costly and powerful medication, which helped improve my condition. He also had to inject each of the pimples caused by Proactiv, which was quite painful. However, I have been left with permanent pit-scarring and skin discoloration on my face as a result of the irritation caused by my prior use of Proactiv Solution. I will need to have an expensive laser surgery procedure to reduce this skin discoloration with no guarantee that the damage can be reversed.
After watching numerous infomercials where celebrities would endorse a product, I never once questioned if these products were actually used by them. Yet, after I watched the infomercials for Proactiv Solution, it seemed like the celebrities not only used the product, they praised its ability to clear the skin of blemishes. When I was experiencing mild acne, I had high hopes for Proactiv, and the claims that the celebrities, and the company made. As you have read, the results were not favorable; not only was Proactiv ineffective, but it also caused permanent scarring, short term anguish and depression. This could have been avoided by knowledgeable representatives advising me to stop using the product and consult with a professional dermatologist. The issue is NOT whether Proactiv works or not, but what matters is the lack of accountability taken by the manufacturer and its affiliates; and also the advice given to me by the Proactiv reps to continue using the product despite the outbreaks that I reported. I urge anyone considering the use of this product to carefully re-evaluate their decision, and perhaps prevent a lifetime of pain and embarrassment as the result of using "The Answer for Acne."
I am hoping to make it to the news media on a national level. If anyone can help in anyway, please let me know.
See before and after pictures on my personal website: www.propassiv.com
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