Greyhound Linesbus service

As a US citizen my mom crossed the border to Canada with her American ID and proof of citizenship (not a passport). Going back over, she was refused entry on the bus by the driver because he insisted she needs a passport. He was rude and aggressive.
Customer service was a nightmare, first agreed a passport was not required. After speaking with 2 reps and 2 managers, their information all inconsistent, they refuse to refund my mom's trip.
Will never use this service. POOR AND UNPROFESSIONAL STAF[censored]

Sep 28, 2019

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