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Greyhound Lines

Greyhound Lines review: Dear Greyhound Customer Service / BBB,

M
Author of the review
12:09 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Dear Greyhound Customer Service / BBB,

I am filing a formal complaint regarding a missed bus service on December 31, 2025, for a trip from Palm Coast, Florida, to Miami, Florida.

The bus never arrived as scheduled. I made multiple attempts to obtain assistance and spent approximately 53 minutes on a single call trying to determine the status of the bus. Unfortunately, customer service representatives were unable to provide clear information and appeared unaware of the bus’s location or what had occurred.

This experience caused significant inconvenience and distress and also raised serious concerns about passenger safety, as there was no accountability or clear communication regarding the bus’s status.

In addition, I have repeatedly requested a refund for a service that was never provided, but my request has been denied. I also experienced difficulty reaching appropriate customer support, as I was informed that available representatives were limited to ticket-related assistance only.

I am requesting a full refund and a formal review of this incident, as well as an explanation of how such service failures are handled to ensure passenger safety and reliability in the future.

Sincerely, Marie Belony

Update by Marie Belony

eyhound on December 31, 2025. I purchased a ticket from Palm Coast to Miami, but the bus never arrived.

I made multiple attempts to get help and contacted customer service six times that day. Two of the calls lasted 48 and 53 minutes, yet I still received no clear information about the bus or why it never showed up.

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  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
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    United States
    +1 (214) 849-8100
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    +1 (800) 531-5332
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    Spanish Language
    +1 (844) 477-8747
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    +1 (214) 849-8966
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    Refunds
    +1 (214) 849-6246
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    Lost & Damaged Baggage
    +1 (800) 723-3287
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    Report Unsafe Driving
    +1 (800) 752-4841
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    Assistance For Customers With Disabilities
    +1 (800) 345-3109
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    TTY & TTD
    +1 (877) 943-3530
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    Road Rewards
    +1 (800) 268-9000
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    Website & App Support
    +1 (800) 739-5020
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    Bus Charters & Packages Express
    +1 (800) 440-7712
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  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
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Greyhound Lines Category
Greyhound Lines is ranked 6 among 27 companies in the Bus and Rail category
#04 TrenItalia TrenItalia #05 FlixBus / FlixMobility FlixBus / FlixMobility #06 Greyhound Lines Greyhound Lines #07 MegaBus MegaBus #08 NJ Transit NJ Transit

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greyhound - trip from hell!
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