The complaint has been investigated and
resolved to the customer's satisfactionResolved Green Motion Car Hire Luton Airport — dihonesty
resolved to the customer's satisfaction
Green Motion Luton Airport
I hired a car in Luton airport for 2 weeks. When we returned the car on 13/8/2012 the workman immediately spotted a tiny dent at a size of 2 mm on the left back door. At the beginning we didn't know what he is talking about and I needed my reading glasses to see the "dent". A picture I have taken with my digital camera doesn't even show it.
I asked the manager Mr. Leslie Shepherd if he is going to repair it and Mr. Shepherd stated "not necessarily".
He suggested that probably a car who parked next to his made this tiny damage when the door was opened in a car park nevertheless since he insists it's the renter's responsibility and thus I must pay for it. They charged me 150 GBP the full amount of the CDW excess I had, without repairing the car. I wonder how many more renters will pay for this particular "damage" !?
I sent 2 e-mails to Green Motion headquarters' customer service which were ignored.
In my opinion this is their strategy - to initially give a cheap quote and then supplement the fee with ridiculous damages.