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Green Dot
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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Green Dot reviews & complaints 1031

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A
11:33 pm EDT

Green Dot IRS direct deposit no customer service

My 2019 tax return as well as my pay were and are still being direct deposited to my Green Dot Debit Card. Therefore my stimulus check should have also been direct deposited to my Green Dot debit card. The IRS attempted to direct deposit my stimulus money on April 15. Nothing showed up in my account. I waited 10 days before attempting to contact Green Dot. It is impossible to reach an actual person with this company! I have tried via the phone, email, and the app. Nothing! No response to email. The customer service phone number puts you in a loop and eventually hangs up on you. I have tried all different days and times of day with no luck in finding an actual person. No chat is available on the app even though it says it will connect you with a representative. I just found out Green Dot refused the direct deposit from the IRS and now I have to wait another two weeks to receive a paper check. If there was no problem with my tax refund or payroll why were they unable to process the stimulus payment. I pay $9.95 per month for this service. They also claim the mailed me a named card which I never received. I have informed delivery from the post office and receive an email with a scan of all my mail. There never was anything showing I received a card from green dot. When I contacted them through the chat option months ago when it actually worked, I was told that in order to receive a replacement card they would need to shut off my current unnamed card which would mean I would have no access to my money for 7 to 10 days. How can anyone go that long without access to their funds? I need the stimulus money to pay my mortgage which is due now! As soon as possible I will be changing my payroll direct deposit and I will have nothing to do with Green Dot again!

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mystieus
, US
May 02, 2020 3:19 am EDT

How did you found out Green Dot refused the direct deposit from the IRS?

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J
1:23 am EDT

Green Dot Card block is on my card can not do anything

I have done everything for the past 6 months still blocked did the web site on the back of the card still messed up come on Green Dot you guys was the best what happened and don't blame it on the virus some one in your corp office needs too work the phones your AG in CALF AND Utha might not be so forgiving

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5:55 pm EDT

Green Dot Walmart money card.

My husband and I both put our Social Security checks on a Walmart money card. We never had a problem until he passed away. They froze the account and won't let me his wife/widow have the money. This was a joint account and used for our household bills. Although my Social Security check is in there also, they are saying the money belonged to my husband. In the meantime, they are chipping away at it 5 dollars a month for their monthly fee. I sent a copy of my marriage license but I've not heard back from them.
My husband passed away on March 22nd 2020 I want my money refunded to me. Lona Rich. wife/widow of Howard Rich. Email address [protected]@yahoo.com if you need more details.

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raheim
, US
Jul 29, 2020 2:35 pm EDT

did u get ur money ?

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2:08 am EDT
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Green Dot Crashed login site

Your loging site online has been down since 9am 4/15/20 I have been trying to unlock my card all day and have had to tell bill collectors that I cant pay them because greendot has my money tied up and the site has crashed. When can I get my card unlocked? [protected]
Please text me to let me know if there is any way you can unlock my card
I need this card unlocked asap.

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1:34 am EDT

Green Dot prepaid debit card

On 4/12/20 I purchased a Green Dot Visa Debit Card. I put $50 on it and entered my personal info. I had a bill to pay. To this moment I still can't register my card and it's practically useless like Green Dot. My $50 is gone. I contacted Google Play from where I downloaded the app. I keep getting an error message saying "the site you're trying to reach doesn't exist". I am out of $50 dollars! The [censored]!

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12:21 am EDT

Green Dot my card being blocked after was was put on it

I was sent money to feed my kids last week. I just checked the card and my balance was on it (the app) after I tried using it the same day the money was sent to me. I was declided. It then started saying that my card is locked after I tried using it. I dont understand at all because I borrowed money the 1st time it wasnt on there which caused a problem in my life due to the fact I couldnt pay the money back on time. Something really need to be done about this service

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Frankgee
, US
Apr 14, 2020 1:44 am EDT

Those crooks done me the same way.

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J
8:15 am EDT

Green Dot Monthly social security payment

They're telling me there is a block on my card i've tried calling and calling I understand about the coronavirus but I need my money someone needs to be available to speak with, a few people at least to answer people's questions this is ridiculous I am not able to get any of my money, I need transportation, I need food I have to pay my rent I will be thrown out on the streets to live, out in the cold lthey do not give a [censored] about anyone but themselves... This totally sucks.

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1:50 pm EDT

Green Dot Direct deposit cancellation

My card has been locked for 20 days and then closed.
I have not been able to communicate in phone. Website thru my app or by text for all that time as well. Now my direct deposit is missing too. I got to social security updated my routing and bank accounts with them as I was told to do thru a notice on my app.

What else can I do... I'm lost. Broke and my funds are in by the 26th. It's the 2nd and my $30 hasn't been able to be used in any way. My account is locked. Yet I can move it in and out of vault

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10:27 pm EDT
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Green Dot Account locked

My account was locked over a week ago when I disputed a transaction and I have yet to get them to unlock my account the money is there it's just locked
Case number is [protected]... I have emailed green dot I have sent in my id to verify and my account is locked I can't send money I can't pay bills ... this should've been resolved I have a lot of money about to be received on my green dot card I need it fixed ASAP

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12:11 am EDT
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Green Dot Customer service has been giving partial instructions. Not getting me my money!

Had people help me do my taxes I'm young and never done them before. Long story short they tried to take the money when it came on the account. They had the login and the email given is hers. I had the account closed out. So they couldn't fraud it any further and the card had to be turned off as precaution as well. I still have the card. The account is still inactive. The card came in end of October/ beginning of November 2019. So sense then; cause shortly after getting and activating the card I reported the fraud. I've been contacting customer support and have been mislead and misdirected by them, on how I'm going to get my money. The money I never touched has NOT been refunded to me. And I STILL have NOT been sent a check. Or had the card turned back on and the money put on that. Which I was told is the other option. I want my money! I'm going to lose my home cause that was going to be my rent money. My car is wrecked cause my tax money never came and that was my money to get new tires. I will never give my time or do my tax's with this company/site ever again. And if this is not corrected! And FAST. I will refer all my family and friends to do the same and will make calls to have this tax operation looked into by IRS and tax administration.

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7:10 pm EDT

Green Dot My card is locked

My card is blocked i need it unblocked now i tried calling and cant get thru i don't appreciate and im not letting y'all take my money I've dealt with green dot for years and have never had this problem unlock my card! Or return my money im not about to let y'all company or cooperation scam me for what is mines... With this covid19 going on i need

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7:19 am EDT

Green Dot card block is on my card can not do anything

Green dot you have dropped the ball on this because of a virus this is not good for a bank closing your doors and no customer support

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scott54
, US
Mar 31, 2020 11:20 pm EDT
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they are the virus

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E
10:52 am EDT

Green Dot Technical errors!

Been a month and I still cannot register my card! Poor poor service

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10:22 am EDT
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Green Dot Debit card blocked and no access to customer service

I have near 5000.00 on my card but for some reason it's been blocked and I cannot get through to customer service. My family of 7 are in a hotel and we're supposed to move into a new home but I have no way of accessing any of my funds . We have less than a week left at the hotel and then I don't know what we are going to do next.. I am starting to get very upset and worried.

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9:02 pm EDT
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Green Dot Unauthorized Charge

I had my card number used online. They said my dispute would take 10 days. On the 11th day I explained that I never got my provisional credit and electricity would be off without my money. I also explained that that would be dangerous to me because my 2 year old has heart issues and is already currently Ill. The customer service lady told me to let her go to a hotel during this time. And was very sarcastic and didn't care. She said a provisional credit isn't owed to me... it's only optional. And just sit and wait for an email on the decision. Now on day 12... No contact. I'm currently looking for a lawyer to file suit. I have the conversation recorded. My email is [protected]@gmail.com

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2:28 pm EDT
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Green Dot intuit turbo card

Back in december of 2019 I called and reported my card stolen and had a new card sent so I thought.. Called two weeks later to find out what's going on and green dot claims they haven't received anything about my card that was reported and then they blocked my account, holding reliable for fraudulent charges on the account but yet still sending me cards! And then they continued to block all other cards including my income tax refund in february 2020. I was told repeatedly that was going to be sent back to get in paper check form but they lied to me over and over.. Not only did they keep my money for account that was perfectly fine but i've sent all documents more then once and still give me the run around and waiting game! I shouldn't I fight for my tax refund that shouldn't have been taken and kept to began with! I have kids and I take care of my elderly grandfather that relies on me with my income. My kids too. My bills are due and I can't pay for anything... Im tired and fed the [censored] up with that no english speaking company! I have contacted a lawyer that is willing to tak my case for free till they win! No one should ever have to deal with this nightmare over money they worked hard for.. I want my goddamn money greeen [censored] you dot

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4:54 pm EST
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Green Dot Money on card that was locked

There is money on my card that ended up locked and I have sent everything that was asked for to get a paper check mailed and now can't get no response from no-one other than need to send the documents i've already sent. Been dealing with this for 4 months and i've had it! I want my money and I want it now! I am going to turn green dot into the better business bureau as well as anywhere else including contacting the attornwy generals office

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8:54 pm EST
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Green Dot money card

If I don't get my $89 refund that I deposited but was never posted (I have proof of my receipt) today Monday 2/24/2020.

I am filing a lawsuit plus damages against green dot. I am in between work and could not use my car due to my not able to pay car insurance due to this MESS !

I am tired of excuses, apologies and case numbers but my money was never returned.

https://www.courts.state.co.us/Forms/PDF/JDF%20248%20Instructions%20forSmall%20Claims%20R7-13.pdf

Your employees are a BUNCH OF IDIOTS THAT CANNOT EVEN IDENTIFY a Walmart receipt !

Refund me today or I'll see you in court when they generate a summons to your company. You think I'm bluffing? TRY ME!

Gary Palaypay

[protected]@msn.com

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5:41 pm EST
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Green Dot money pack

today is 2/12/20 I spoke to greendot headquarters about 3w ago they stated that if the person who filed claim didn't send in required pictures they would release my account to remove what ever money I have on it . And now they tell me I need to get a hold of the person and tell them to call them a headquarters.. when they have the person's name address phone number and email. How am I suppose to do this when they give me no information about the person. I want my money and close thus account green dot are thieves.

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10:24 am EST

Green Dot moneypak

I had 2 moneypak cards try to load them they wouldn't load they sent me a nasty letter and I called and they said email a picture of the card and receipt and I did they they said suspicious activity then they said don't ever use their product. Then they said that they'll decide If I receive a refund. And I never heard from them. Again And didn't get a refund. It was a total of $275 I think is unfair. For them to be able just to take our money. Without consequences I purchased. Their product and it didn't work. And they should refund my money.

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Green Dot contacts

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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