Green Dot
reviews and complaints

Green dot you have dropped the ball on this because of a virus this is not good for a bank closing your doors and no customer support

Been a month and I still cannot register my card! Poor poor service

I have near 5000.00 on my card but for some reason it's been blocked and I cannot get through to customer service. My family of 7 are in a hotel and we're supposed to move into a new home but I have no way of accessing any of my funds . We have less than a week left at the hotel and then I don't know what we are going to do next.. I am starting to get very upset and worried.

I had my card number used online. They said my dispute would take 10 days. On the 11th day I explained that I never got my provisional credit and electricity would be off without my money. I also explained that that would be dangerous to me because my 2 year old has heart issues and is already currently Ill. The customer service lady told me to let her go to a hotel during this time. And was very sarcastic and didn't care. She said a provisional credit isn't owed to me... it's only optional. And just sit and wait for an email on the decision. Now on day 12... No contact. I'm currently looking for a lawyer to file suit. I have the conversation recorded. My email is [protected]@gmail.com

Back in december of 2019 I called and reported my card stolen and had a new card sent so I thought.. Called two weeks later to find out what's going on and green dot claims they haven't received anything about my card that was reported and then they blocked my account, holding reliable for fraudulent charges on the account but yet still sending me cards! And then they continued to block all other cards including my income tax refund in february 2020. I was told repeatedly that was going to be sent back to get in paper check form but they lied to me over and over.. Not only did they keep my money for account that was perfectly fine but i've sent all documents more then once and still give me the run around and waiting game! I shouldn't I fight for my tax refund that shouldn't have been taken and kept to began with! I have kids and I take care of my elderly grandfather that relies on me with my income. My kids too. My bills are due and I can't pay for anything... Im tired and fed the [censored] up with that no english speaking company! I have contacted a lawyer that is willing to tak my case for free till they win! No one should ever have to deal with this nightmare over money they worked hard for.. I want my goddamn money greeen [censored] you dot

There is money on my card that ended up locked and I have sent everything that was asked for to get a paper check mailed and now can't get no response from no-one other than need to send the documents i've already sent. Been dealing with this for 4 months and i've had it! I want my money and I want it now! I am going to turn green dot into the better business bureau as well as anywhere else including contacting the attornwy generals office

If I don't get my $89 refund that I deposited but was never posted (I have proof of my receipt) today Monday 2/24/2020.

I am filing a lawsuit plus damages against green dot. I am in between work and could not use my car due to my not able to pay car insurance due to this MESS !

I am tired of excuses, apologies and case numbers but my money was never returned.

https://www.courts.state.co.us/Forms/PDF/JDF%20248%20Instructions%20forSmall%20Claims%20R7-13.pdf

Your employees are a BUNCH OF IDIOTS THAT CANNOT EVEN IDENTIFY a Walmart receipt !

Refund me today or I'll see you in court when they generate a summons to your company. You think I'm bluffing? TRY ME!

Gary Palaypay

[protected]@msn.com

today is 2/12/20 I spoke to greendot headquarters about 3w ago they stated that if the person who filed claim didn't send in required pictures they would release my account to remove what ever money I have on it . And now they tell me I need to get a hold of the person and tell them to call them a headquarters.. when they have the person's name address phone number and email. How am I suppose to do this when they give me no information about the person. I want my money and close thus account green dot are thieves.

I had 2 moneypak cards try to load them they wouldn't load they sent me a nasty letter and I called and they said email a picture of the card and receipt and I did they they said suspicious activity then they said don't ever use their product. Then they said that they'll decide If I receive a refund. And I never heard from them. Again And didn't get a refund. It was a total of $275 I think is unfair. For them to be able just to take our money. Without consequences I purchased. Their product and it didn't work. And they should refund my money.

This is such a scam! We bought this card for my 97 year old grandmother for Christmas. Obviously, she was not able to use it! On the customer service line they told me they needed a copy of the front and back of my Drivers License, my social security number and a copy of my lease/utility bills. How ridiculous? Why would I provide complete strangers with all this information for a lousy gift card.

SCAM SCAM SCAM… I hope you feel good about taking money away from a 97 year old woman.

My refund of $ 1500.00 dollars from a paypal account never made it back into my green dot account and paypal shows it was a successful refund and complete...where is my money it was suppose to be refunded to original source it came from which was my intuit turbo visa green dot account...green dot says they never received this money refund from paypal ..PayPal shows it being refunded to [protected]@greendotcorp.com... WHERE IS MY MONEY

My name is Lavonya Ogunwale, I have recently opened up a greendot account. It's been about a month and ever since I've had the card I've been able to put money in but not able to get any money out. All the cards you guys are sending me won't work. The customer service reps are no help and are very rude. I have over $1, ooo my bills are overdue. I've had to borrow money to get back and forth to work. I've attempted to register the personalized cards sent out to no avail. I've been promised call backs and I'm at the point of seeking legal counsel. MY contact is [protected] and my address is 111 Liberty Rd Federalsburg MD 21632

I loaded 450 on my green dot personalized card which I thought was already activated. When I realized after loading it that it wasn't activated I went to do so only to be told the birthday was entered wrong and I could not activate my card or access my money. I'm so angry that won't let my verify my identity any way. I have offered to send picture id for 3 days I have called asking for a supervisor to call me back and only get the run around

This Gloria Moore my card info [protected] exp.10/23 security code 666 ssn.[protected] phone [protected] .I'm having problems using my card due to block on my card I can't use it anywhere customer service said they were going to send a code to my phone but I never get the codes to activate and unblock I need my money off the card right away it been on block 25 and the other one on the 30th

Keep charging me monthly fee when they shouldn't be. $500 plus in monthly deposits or direct deposit is supposed to waive the monthly fee, but they often charge it anyway. Excuses used when calling customer service is there isn't a deposit of $500 plus one time, or it has to be $1000 not $500. Customer service is terrible and there is no one to talk to who will follow the terms of my card and give me the monthly fee back. Dishonest business practices. Poor customer service.

I need my money back all 40 y'all took 10 from me and I need a full refund how do I do so? I only purchased it to send money to someone and the lady at the store did not know what she was talking about or misunderstood me and now y'all took $10 off my card and I need a refund ASAP I have my receipt It's not OK that I had to activate the card just to speak to somebodyI am very upset and could not understand a word the representative was saying to me please help

I forgot my password and don't have the same phone number or email because I lost my phone and Cant rember my email account password How can I get back into it so I can claim my yearly rewards. Can someone please help me out. I've called the number on my card and Cant get any where with them because either I can't understand them or they Cant me! Please help me out!

Where do I start? This sorry excuse for a bank is causing me, a single mom, to lose my house, car, food, medication and clothes. They are holding onto my direct deposits in order to use the money to invest it, without my permission. While they are misappropriating my personal SSA income, me and my child are cold and starving. I have called and submitted online chats to only be given the run around. I have filed a complaint with the FDIC and greendot themselves, but this will not feed my family or put shelter over our heads.
Greendot is misappropriating my funds to earn interest with out my permission, and until today, my knowledge. I know I am not the only person they are doing this to.

Hello my name is lakesha and I have a account with green dot. My card expired and I have money on my card I'm trying to get off and customer service is very rude. One lady tell me they send my new card back then another person tell me they can't send me a card nor can they send me my money. I give them my information then they tell me it's all wrong I can't get on the app nor can I make account online because the card is expired and they information they have in computer is wrong. Sometimes it's right when I call then when send me to another caller the information wrong. I just need to no how I can get my money off my old account and into my new account or a check send to my house.

I ordered a replacement card on the 7th. Got told 3 different dates on when I would receive the new card. The 18th, today and when I just got off the phone with them they said the 31st! So they just holding my money hostage. There is "nothing they can do" and dnt even ask for a supervisor cuz tht mother [censored]er dnt get off the fone gone have to call you back 4 hrs later.